8 Feb 2017–Present Human Resources Manager Top Contact sh.p.k. (Italian Language Call Center), Vlore (Albania) ▪ Recruiting. ▪ Interviews. ▪ Training the new employees. ▪ HR systems update. ▪ Marketing and social network updates. ▪ Assisting with new hire orientation. ▪ Maintaining applicant databases and employee records, and provides information to employees on matters pertaining to personnel forms and records. ▪ Compiling data for analysis and reporting, performing routine analyses. 1

Jan 2013–9 Sep 2016 Human Resources Sr.Specialist Xerox (Italian and English Language Call Center), Vlore (Albania) ▪ Updating/auditing various Excel spreadsheets for employee benefits and various company related spreadsheets. ▪ Updating/auditing various employees management systems. ▪ Processing new employees through the company orientation program which includes company rules, regulation, culture, etc. ▪ Maintaining personal files of employees and documentation. ▪ Manager role when the HR Director was not in the office. ▪ Explaining the policies, procedures, benefits, and what will be expected from them as new employees. ▪ Making sure that every employee is aware of safety procedures before they start working. ▪ Processing personnel forms, records statistics and handles highly confidential material. ▪ Answering general questions and inquiries in various areas of Human Resources ▪ Assisting with new hire orientation. ▪ Maintaining applicant databases and employee records, and provides information to employees on matters pertaining to personnel forms and records. ▪ Compiling data for analysis and reporting, performing routine analyses. ▪ Maintaining internal database files and tables, and develops custom reports to meet the requirements of Human Resource management and staff. ▪ Completing survey required in functional area. ▪ Processing work contracts,job descriptions,internal regulation, job offer and internal policies.

1 May 2015–31 Oct 2015 Marketing Agent Xerox, Vlore (Albania) ▪ Distributing marketing materials. ▪ Communicating with target audiences and managing to bring them in the company for an interview.

7 Jul 2010–31 Dec 2012 Personnel Office XL World (Eagle Connect Sh.p.k), Vlore (Albania) ▪ Monitoring daily attendance. ▪ Monitoring daily working hours. ▪ Investigate and understand causes for staff absences. ▪ Recommend solutions to resolve chronic attendance difficulties. ▪ Provide basic counseling to staff who have performance related obstacles. ▪ Provide advice and recommendations on disciplinary actions. ▪ Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity of services. ▪ Inform affected staff or residents of unexpected absences from work and coordinate actions ensuring the continuity of services such as cancellation of events and locating keys. ▪ Update various spreadsheets work related in excel. ▪ Maintain and update the planning.

18 May 2010–6 Jul 2010 Telemarketing Agent (Inside Sales) XL World (Eagle Connect Sh,p.k), Vlore (Albania) ▪ Calling prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies. ▪ Influencing customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations. ▪ Completing orders by recording names, addresses, and purchases; referring orders for filling. ▪ Keeping equipment operational by following manufacturer's instructions and established procedures. ▪ Maintaining safe and clean working environment by complying with procedures, rules, and regulations. ▪ Maintaining operations by following policies and procedures; reporting needed changes. ▪ Contributing to team effort by accomplishing related results as needed.

EDUCATION AND TRAINING 2009 Certificate of Knowledge – Italian Language University of Tirana, Tirana (Albania) 10 Sep 2007–30 May 2010 Bachelor diploma in English Language and Literature University of Vlora, Vlore (Albania) General : ▪ English grammar ▪ American Culture ▪ American History ▪ British Culture ▪ British History ▪ Translation theory and techniques ▪ Simultaneous interpretation ▪ Consecutive interpretation 2002–2006 High School "Halim Xhelo"

PERSONAL SKILLS Mother tongue(s) Albanian Other language(s) English B2 Italian C1

Communication skills ▪ Excellent written and verbal communication skills gained through my experience as HR Specialist ▪ Confident, articulate, and professional speaking abilities (and experience) ▪ Empathetic listener and persuasive speaker ▪ Writing creative or factual ▪ Speaking in public, to groups, or via electronic media ▪ Good presentation and negotiation skills Organisational / managerial skills ▪ Problem solver. ▪ Multi tasked. ▪ Knowledge in HR activities. ▪ Time management skills. ▪ Leadership. ▪ Able to work in team and in autonomy. ▪ Capable to do my work and to respect deadlines. ▪ Very organized person. ▪ Capable to use new technologies and to learn quickly. Job-related skills ▪ I have developed expertise in a variety of work processes through job-related training. ▪ I Have generated new and innovative solutions to complex problems, and proposed improvements to processes. ▪ I work autonomously within established procedures and practices. ▪ I am an expert with considerable on-the-job experience. ▪ Ability to handle sensitive, confidential, and interpersonal matters adequately. ▪ Managed, organized and updated files, records, correspondence, charts and reports – Performed HR office services such as: filing documents, printing reports and documents, stocking of equipment and supplies ▪ Good command of Microsoft Office tools, Open office, the internet and electronic mail quickly and efficiently.