Figura professionale: Technical Support Analyst

Nome Cognome: M. S.Età: 41
Cellulare/Telefono: Riservato!E-mail: Riservato!
CV Allegato: Riservato!Categoria CV: Business Intelligence / Data Scientist / DWH
Sede preferita: Lazio: RomaLombardia: MilanoVeneto: Padova

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Sommario

Technical Support Analyst

Competenze

  • Linux (Ottimo) 
  • Sun Solaris (Ottimo)
  • Windows (Ottimo)
  • Pacchetto Office (Ottimo)
  • Tools amministrativi e di connessione remota. (Buona)
  • HTML (Buona)
  • JavaScript (Buona)
  • SQL (Ottimo)
  • UNIX/SUN Shell Scripting (Ottimo)
  • Protocollo Fix (Ottimo)
  • Conoscenza apparati di rete come Router/Switch/Server (Buona)
  • Mercati Finanziari (Buona)
  • Strumenti Finanziari (Buona)

Studi

Luglio 2005_Qualifica Post-Diploma per “Sistemista di rete”Luglio 2003_Qualifica post-diploma di “We

Esperienze

 From 1st November2017 – Now
• Name and address of employer        GoldenSource; Via Santa Maria Valle 3, 20123 Milano
• Type of business or sector        Financial
• Occupation or position held

•    Main activities and responsibilities Delivery Manager

Main projects managed:
-GS Upgrade from 8.3 to 8.7 version and infrastructural moving to Exadata environment (6 months project, +50 people involved between GS and ISP);
– System Integration with Fideuram Vita and IntesaSanPaolo Vita (ISP Insurance), AreaFinanza, Bancs (funds);
– New market connection with Chix-BATS, Aquis and Turquoise
– Millenium migration (Italian equity and bond market platform);
– Users Change Requests, Enhancementsand Bug Fixing requested by ISP (from 2 to 120 man-days for each item);
•    Single Point Of Contact for IntesaSanPaolo (EDM)
•    Coordination activities with Client (User and ISP IT/AM teams) and GS Offshore/Onshore team (20 people)
•    Plan creation Stream level (including new projects – superset of all other plans)
•    Get sign off from IntesaSanPaolo on release estimates
•    Create and present deck’s during clients calls (AM, Project/CRs, Issue Log&Ticket Management and technical activities)
•    Release/Test status communication 
•    Bugs/CRs requirement gathering; 
•    Testing/UAT activities ; 
•    AM Ticket Management

From 25stAugust 2014 – 31st October 2017
GoldenSource; Via Santa Maria Valle 3, 20123 Milano
• Type of business or sector        Financial
• Occupation or position held
•    Main activities and responsibilities  Business Analyst/Team Leader (from 1st June)

GoldenSource Corporation is a global software company in the enterprise data management industry, founded in 1984 and headquartered in New York City with offices in London, Mumbai and Milano.
GoldenSource provides Enterprise Data Management solutions to domestic and international asset managers, banks, investment banks, broker-dealers, mutual fund companies, insurance companies, and global custodians and depositories, software companies, and internet-based financial services providers.

•    Responsibility for the daily IT operational running of the GoldenSource platform onsite at IntesaSanPaolo (Italian banking group) EDM
•    User Support on daily activities on Equities/Rights/Bond/ Funds/ Derivatives/CoveredWarrant, Warrants instruments, Ratings (Moody’s, S&P, Fitch), Corporate Actions, Taxation and market listings 
•    Support on various downstream systems interactions (Murex, List Trading Exchange, Position Keeping, CA, Risk, Ratings, AreaFinanza, Assurance, Pricing)
•    Real-time analysis on Oracle DB (version 12) by SQL language;
•    Troubleshoot issues, inspect application logs and restart stopped application jobs if necessary
•    Planned activity for software release/upgrade and functional test;
•    Write technical and functional documentation;
•    Direct contactwith financials providers (Bloomberg, TelekursSIX Financial, Klers/ICE, BorsaItaliana) and knowledge of all their feeds;
•    Direct contact with market data providers (Chix BATS, Millenium, Aquis, Turquise, HiMTF, BondPoint, BondVision, Xetra, EuroTLX) and knowledge of all their feeds
•    Direct contact with financial institution (ESMA, BCE) and knowledge of all their feeds
•    Environment management (Oracle DB, Unix FileSystem, FTP/SFTP/HTTP connections, MQSeries queues)
•    Ksh/bash/sqlplus scripts implementation;
•    Present deck’s during clients calls (AM,  Issue Log&Ticket Management and technical activities)
•    Business Trip in London and Mumbai

From 19th May 2009 – 22nd August 2014
Elidata SrL; Via Arnaldo da Brescia 6, Milano
Financial
• Occupation or position held

•    Main activities and responsibilities Technical Support Analyst

Elidata is a company which develop Trading and Order routing applications and provide support.
Due to limited employees number, my occupation included Application Support, Functional Analyst activities ,UAT, Project Management and technical activities 
•    Main projects managed:
–  TradElect migration (Italian equity and bond market platform);
–  Millenium migration (Italian equity and bond market platform);
–  Sola migration (italian drivatives market platform);
–  OMS implementation and support for Banco Popolare, Credem, Banca Popolare dell’AltoAdige/VenetoBanca/Banca Popolare di Vicenza, Banca Popolare di Sondrio,  Mediobanca, BankNord, Banca Leonardo, BayernInvest and Banca Generali;
– Oracle11 migration for the main customers (no-regression test and update);
–  Foreign exchange integration between Murex and Premia system (for Banca Popolare di Vicenza) – duration 6 months;
– International trading flows implementations with multiple bokers throught GL for Banco Popolare/Aletti;
– Emir Project (European Market Infrastructure Regulation) for Banca Popolare dell’AltoAdige, VenetoBanca and Banca Popolare di Vicenza;
•    Provide Support from 1st to 3rd level in real time on Elidata Interconnection System between main Italian Banking groups and financial markets for order trading and trade capture (Equities, Bonds,Fixed Income,Derivatives, Spots, Swaps, Outrights), and manage all Elidata trading products Unix based;
•    Check the connections between bank’s BackOffices and the financial markets (Italian and International markets) and the order/trade flows toward to BackOffice systems (for example Murex);
•    Collect the issues from customers, analyze and inform the developers team ;
•    Analysis on program code (C language);
•    Real-time analysis on DB Oracle (version 8-11) and Sybase by SQL language;
•    Planning, functional analysis and testing for all new banking project that involves connections to every financial market (for example developed on API, Fix and MQ Series Specifications);
•    Direct contacts with international financial corporations (Bloomberg, Reuters, Fidessa, TradeWeb, JPM, UBS, Neonet) and providers of financial order management and trading systems (for example GL Trade, List),on bank's behalf: 
•    Architecture and operation knowledge about interconnected systems as Orc, Fast Track, GL Trade and Murex.  
•    Troubleshooting activity;
•    Planned activity for software release/upgrade and functional test;
•    Write technical and functional documentation;
•    Ksh/bash/sqlplus scripts implementation;
•    Availability on After Hour Italian market and American markets;
•    Reporting directly to CEO
        
    
From 26th February 2007 – 14th May 2009 

• Name and address of employer        Consultant for IntesiGroup S.p.A.; Via Torino 48, Milano  (from 04 th May 2009 for TXT Polymedia; Via Frigia 27, Milano)
Consultant in Vodafone S.p.A.; Via Anna Kulishoff 36, Milano
• Type of business or sector        Telecommunications
• Occupation or position held        Application Support (IT Operation)
• Main activities and responsibilities        •    Manage billing system for post-paid customer and manage system for customer in dunning/hotline state;
•    Manage the bank account details (activation,align,deactivation,etc,..) between Vodafone and banks.
•    Periodic activity of account log transmission, for Credit Card and bank account, to banking systems;
•    Planned activity for software release/upgrade and functional test;
•    Troubleshooting activity;
•    Problem management activity and direct co-operation whit others Operation areas, Solution, Accounting, Engineering, Administration and Bank System 
•    Aviable 24/7.

From February 2008 (after IT reorganization):
•    Manage Vodafone reload system for all type of prepaid customers;
•    Manage Vodafone association system for promotions and campaigns to customers;
•    Manage the activation, monitoring and supply reloads processes for Large Account SIM; 
•    Activity for check the consistency and data mining from DataBase;
•    Planned activity for software release/upgrade and functional test;
•    Troubleshooting activity;
•    Problem management activity and direct co-operation whit others Operation areas, Solution, Accounting, Engineering, Administration and Bank System 
•    Availability24/7

 From 1st  September 2005 – 23th February 2007
• Name and address of employer        Consultant for Zeropiù S.p.A.; Via Torino 48, Milano
Consultant in Fastweb S.p.A.; Viale Fulvio Testi 280, Milano
• Type of business or sector        Telecommunications
• Occupation or position held        Application Support (IT Operation)
• Main activities and responsibilities        •    Manage applications and systems related to Fastweb web site (like product and promotions activation/ deactivation);
•    Planned activity for software release/upgrade and functional test;
•    Application support to production systems, analysis, check on quality and consistency on DB data and batch related their data processing;
•    Problem management activity and direct co-operation whit Marketing, Solution, Engineering, Quality Assurance;
•    Availability 24/7

From 21th February – 29th June 2005
• Name and address of employer        The company I worked for: Zeropiù S.p.A.; Via Fra Luca Pacioli 3, Milano
Training Center: Fastweb S.p.A.; Via Caracciolo 53, Milano
• Type of business or sector        Telecommunications
• Occupation or position held        ICT technician (in quality of stager)
• Main activities and responsibilities        •    Hardware Installation, cabling, Operating System installation (Windows 2000, 2003 Server, XP); network configuration and optimizing HP server performance;
•    Domain, Active Directory and DNS manage;
•    Employ Microsoft/Windows, HP and third part Administrative tools;
•    Server Maintenance (set right configurations and damaged part replace).

From 4th August 2003 –  29th August 2003
• Name and address of employer        Mozart group Euphon S.p.A.; Via Stampa, Milano
• Type of business or sector        Web Farm
• Occupation or position held        Web Designer
• Main activities and responsibilities        •    Manage and update TIM web site (Italian Telecommunications Company) and related web sites;
•    Modify web pages HTML code (by third part tool for online upload of the updated content);
•    Manage and web pages errors correction. 

  From 5th  May 2003 – 16th June 2003 
• Name and address of employer        Mozart gruppo Euphon S.p.A.; Via Stampa, Milano
• Type of business or sector        Web Farm
• Occupation or position held        Web Designer (in quality of stager)
• Main activities and responsibilities        •    Manage an update TIM web site(Italian Telecommunications Company) and related web sites;
•    Modify web pages HTML code (by third part tool for online upload of the updated content);
•    Manage and web pages errors correction. 

From February 2003 – April 2003
• Name and address of employer        Sugar; Galleria del Corso 4, Milano
• Type of business or sector        Record Company
• Occupation or position held        Web Designer (in quality of co-operator)
• Main activities and responsibilities        •    Create singers Web Site using HTML code (conceptualization, planning, modelling, execution and upload on-line using FTP protocol);
•    Update singers Web Site Internet (graphics, contents and image); 

EDUCATION AND TRAINING

 From October 2003 to July 2005 
• Name and type of organization providing education and training        CFP (Professional Formation Center)  “L.Clerici”; Corso S.Pietro 40, Abbiategrasso (Milano)
• Principal subjects/occupational 
skills covered        Information Security, Economy, Law, Project Management, Organization and IT, Elaboration Architecture, Database, C Language, Web Design, Java , Mobile Net, Sun Solaris 9, English language, InternetWorking–Cisco (Model ISO/OSI, TCP/IP protocol, Subnetting, VLSM, Routing, Cabling LAN, DDR Routing,  Classful/Classless, Router and Switch configuration).
• Title of qualification awarded
        PostHigh School Diploma qualify for “ICT technician”  –  2400 hours 

From October 2002 to July 2003
• Name and type of organization providing education and training        CFP (Professional Formation Center)  “Belloni”, via Belloni 3, Milano
• Principal subjects/occupational 
skills covered        HTML code, Web graphics; Web Site conceptualization, planning, modelling, and execution.
• Title of qualification awarded
        PostHigh School Diploma qualify for “Web Designer” – 800 hours

 From 1997 to 2002
• Name and type of organization providing education and training        I.I.S. “E.Alessandrini” di Abbiategrasso (Milano)
• Principal subjects/occupational 
skills covered        Math, Phisics, Italian, Philosophy.
• Title of qualification awarded        High School Diploma (scientific studies)

PERSONAL SKILLS
AND COMPETENCES

MOTHER TONGUE        ITALIAN

OTHER LANGUAGES
        ENGLISH
• Reading skills        GOOD
• Writing skills        GOOD
• Verbal skills        GOOD

SKILLS
AND COMPETENCES
        I got a good social, learning, problem-solving  and team-work skills. I can work in team but I’m also self-sufficient and independent.
I can handle stressfulsituations and work under pressure.
I’m well dispose to move for working need.

TECHNICAL SKILLS 
AND COMPETENCES
        Operating Systems: Windows (98/Millenium/XP/2000-2003Server/XP/Vista/7), Linux (Red Hat release), Sun Solaris (version 6-10), AIX, Apple Macintosh.

Software: Office 2000/2003/2007 (Outlook, Word, Excel, Access, Power Point, Visio), Autocad 10/14, Internet Explorer, Adobe Photoshop, Adobe Illustrator, Dreamweaver, UltraDev, Front Page, Flash, Paint Shop Pro, TOAD (with Oracle 9-10), Merant Dimension, Test Director, Remedy, Portal 7.2, Administration tools and Remote Connection.
Computer languages knowledge:
     – SQL: very good   
     – JavaScript: good
     – HTML : very good
     – UNIX Shell Scripting (ksh/bash) : very good
     – Phyton: good

Other: Fix Protocol, DB2, MQSeries 
Networking devices: Router, Switch and Server.

Certification acquired: European Computer Driving Licence (ECDL), EUCIP (Plan area), English Language – PET level, Management Skill (Course 290) at London Learning Tree Institute  
 

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