INFO CANDIDATO
DETTAGLIO CV
Profilo Candidato
Proactive and customer-focused IT with a strong foundation in hardware support, operating systems, and network troubleshooting. Resolving technical issues across desktop, mobile, and peripheral devices, first-line support, user-friendly IT solutions in fast-paced environments.
Studi, Corsi, Certificazioni, Lingue conosciute
EDUCATION
BTEC National Certificate / Extended Diploma / Scottish Higher / SQA National Certificate at SCQF Level 6: Accounting, 12/1998 Brazil UK ENIC Ref
Foundation Degree / BTEC Level 5 / RQF Level 5 / SQCF Level 6 / CQFW Level 5 / SQA Higher National Diploma (HDN) / SCQF Level 8: Systems Analyst and Development Program, 10/2014 Cricare Valley University - BR UK ENIC Ref
Skills Bootcamp: Data Analysis Bridgwater & Taunton College - Bridgwater
Skills Bootcamp: Digital Business Services – Data Analyst Associate IMeta Training
CERTIFICATIONS
CompTIA IT Operations Specialist – CIOS Stackable
CompTIA A+, Code: BOR94126EBR1QFC7
CompTIA Network+, Code: J86LPBHQZ1R4QNSY
Microsoft Certified Professional (MCP), Code: F471-4115
MCSA: Windows Server 2012, Code: F555-5161
Skills Bootcamp in Data Analysis – 2025
LANGUAGES
Portuguese – Native
Italian – Advanced
English – Advanced
Esperienze di Lavoro
Public Sector, 02/2000 to 03/2016 Government of Sao Mateus/ES - Brazil Delivered technical support across departments, resolving hardware and software issues. Maintained and configured printers, laptops, and desktop systems. Provided user training and documentation for basic IT procedures. Ensured timely resolution of service requests and maintained accurate records.
SKILLS
IT Helpdesk and Ticketing Systems
Troubleshooting (Hardware, Software, Network)
Windows OS and Server Administration
Printer and Peripheral Configuration
Remote Desktop Support
Active Directory and User Account Management
Microsoft 365 Support
Communication and Customer Service
Excel, Power BI, SQL (basic data handling)
Team Collaboration and Documentation