Nata nel 1999 e oggi fra i primi 10 player del mercato, ETJCA Agenzia per il lavoro e’ una societa’ consolidata, affidabile e competente che, attraverso la sua rete di filiali presenti in tutta Italia, offre alle persone in cerca di lavoro la possibilita’ di trovare un’occupazione in linea con il proprio profilo professionale, favorendo il contatto con diverse realta’ imprenditoriali.

For Important Company, we are looking for:

Tech Services Field Support

Responsibilities:
· Provides IT Desktop support to the relevant End-user community in the location/region based (based in Rome and remote
support to others EMEA office), this includes all desktop computing hardware and software and peripherals.
· Will be required to lead problem resolution activities in order to get technology incidents and problems resolved.
· Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision.
· Responds to request for service with experience and compliance in established time limits.
· Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and
maintenance of systems.
· Trains employees and orients them on how to use computer hardware and software applications.
· Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing problems.
· Supports drive imaging for desktop/laptop systems.
· Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network
related problems, and work in conjunction with the Global Service Desk and other IT operations/engineering groups to provide
resolution.
· Committed to all components of IT availability as they will act as both an incident and problem manager for any issues
impacting our remote offices.

Competencies:
· Technical Competence: Uses technical skills and experience, to meet and exceed job requirements, is in command of critical
issues · Problem Solving: Takes the initiative to identify current and potential problems and determines the best solution to
these.
· Organizational Effectiveness: Operates within the organization’s formal and informal structures, builds allies and relationships
across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others’ roles and
perspectives, can sell projects and get things done in a complex multi-level organization · Effective communication:
Communicates well both verbally and in writing in English and Italian language, creates accurate and punctual reports, shares
information and ideas with others, listens carefully and considers what others have to say, including different viewpoints.
· General instructions for ongoing work or detailed instructions on new projects/assignments. Work is somewhat independent.
· Focus is on immediate/some shorter-term projects. Scope is primarily 3 months with potential extension.
· Developing professional with thorough knowledge of concepts, principles and methodologies in specialized area.
· High level of customer service skills needed, including: Approachable attitude

Based in Rome

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