About the Job

Earn top salary in Athens, Greece by using your Italian language skills. Great weather and with outstanding historical background Greece welcomes Italian speakers to one of the leading BPO company in the heart of the Athens city.

Responsibilities;

To troubleshoot through the use of open questions, support documents and system training.
To work effectively as part of a team, developing effective and supportive relationships with colleagues.
Answer to and record consumer enquiries/ questions raised through free phone lines & emails and chats for customers.
Maintain accurate data input of consumer enquiries, questions and feedback on the customer services database used by client.
To ensure client complaints are dealt with and logged in line with the hiring company’s complaints escalation policy.
To provide a high level of customer service to clients at all times.

Offer;

The company provides relocation support to successful candidates including;
• Competitive salary
• Excellent relocation package (including flight ticket, taxi from the airport to the hotel, up to 2 weeks hotel accommodation)
• Production Bonus/Monthly
• On-site canteen
• Great Benefits & Discounts (health, language courses, etc.)
• Modern facilities and high technology devices and tools
• Casual dress code!
• Career Development Opportunities
• Family Program (summer camp for children, school stationary campaigns, etc.)
• Extra overtime pay
• In-House doctor and examination center
• Welcome event
• Employee Relations team to help new hires integrate in the Greek lifestyle and culture
• Employee Discount book with special employee offers and discounts
Requirements
• Languages – must speak ENGLISH, ITALIAN
• 1 year of customer care experience is a plus

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