Job Description: We’re looking for a Release Manager.

Education Qualification: University degree (Master or Bachelor) in Computer Science or Engineering or Business Administration/Economics;
Seniority: Middle/Senior.

Role and activities:
-You will be responsible and accountable for the production release management cycles: preparation & planning, review and assessment, release and deployments, according to the deploys calendar. This role is fundamental for the quality of new products released in production and to guarantee client milestones and operational excellence;
-You will have to ensure that the processes are respected, by opening the release change ticket in the company tool, producing the release notes, planning and coordinating all relevant activities for the release in cooperation with different business units, taking into account dependencies, checking the respect of milestones (ie successful execution of e2e, non regression and performance tests), submitting to the relevant committees for the approval and ensuring timing and effective communication to the clients and internal stakeholders;
-You will support in the defect and incident management processes and coordinate solution deliveries and deployment, both internally and with our supplier;
-You will be responsible for setting up action plans to improve the maturity level of the process, while guaranteeing the continuity of operations on the one hand, and contributing to the improvement of processes on the other;
-As vendor operational manager you will manage effectively the supplier ensuring adherence to the contracted terms and conditions, for both the administrative activities and the requested changes deliveries.

You will be charge to:
-Issue Purchase Orders, Invoices and Good Receipt Note using the company internal tools;
-Monitor and track supplier contracted man days;
-Manage the Change Log;
-Lead the supplier Operational Meeting;
-Prepare the Vendor Management Board;
-Manage the timely and correct Decommissioning of CSM support fees.

Must have:
-Minimum 5 years work experience in IT services and software development as project or application manager or release manager or test manager;
-High level of initiative and dedication, maturity to drive the discussion and Release meetings;
-Proven project management and risk management skills;
-Enthusiastic to work in an international environment, collaborating with team of experts in daily cooperation;
-Good knowledge of MS office (Word, Excel, PowerPoint);
-Experience on release management tools like ServiceNow or Jira;
-Experience of Agile forms of work and organization (Lean, Scrum, DevOps);
-Knowledge of Payment Services, in Acceptance/Acquiring or Issuing.

Nice to have:
-Ideally, you have knowledge in one or more of the following areas: IT Service Management according to ITIL, Application Lifecycle Management, Software Release Management, Project Management or Project Coordination;
-Knowledge of Italian is a plus.

Language:
-Very good knowledge of English is mandatory, both spoken and written.

Personals Skills:
-Strong analytical skills and problem solving attitude;
-Excellent communication skills, both oral and written.

Location: Milan (Smart Working and One site);
Start: Asap.

La ricerca è rivolta ad entrambi i sessi (ai sensi delle leggi 903/77 e 125/91). Si richiede di inviare il curriculum in formato europeo con il dettaglio dei progetti seguiti e delle tecnologie utilizzate.
Si raccomanda di includere l’autorizzazione al trattamento dei dati personali (D.Lgs. art.13 del Regolamento UE 2016/679).