Figura Professionale: IT System Specialist Analyst & International Helpdesk Expert Level

Sommario: IT System Specialist Analyst & International Helpdesk Expert Level Competenze: Software skills; Billing, Payments e Refill processes(IN);
Windows Operating Systems (XP,7,Vista,8)
ICMF and ITMS
TFS and TAF & MYTRAVEL TOOL
Hardware skills
Software network elements(LAN)
Voice services (SIP and Voip) Esperienze lavorative:

Esperienza di lavoro

QC Laboratories IT Specialist in ACS DOBFAR
07 2017 – Still Running
 Ensure Business Continuity Plan and Data Integrity
 Pharmaceutical anaIysis Instruments configuration
 Finding critical issues and improvement possibilities 

IT System Specialist and Helpdesk Expert Level in HRG ITALY
08 2013 – 07 2017 
 Lan and Voip managing and configuration
 Second level Helpdesk
 Configure BlackBerry for Business Use 

IT Technical Adviser and Helpdesk in TELOGIC 05
2012 – 08 2013 
 Technical support pre/post production for MVNO
 First and Second level Helpdesk
 Troubleshooting with Redmine and Jira tickets 

IT Tester and Junior Helpdesk in VODAFONE
05 2010 – 05 2012 
 Testing Wap/Web app and mobile services
 First level Helpdesk
 Troubleshooting with Remedy 7 and Assyst Pro 

Sales Clerck in CISCO LYNKSYS, SHARP AND TIM
09 2009 – 05 2010
 Promotion and Sales in wireless network, televisions and telecommunication devices 
 Speaking with customers directly
 Monitoring sales and customer feedback by evaluation reports

Fornazione

IT Specialist Diploma in National Informatic Project
BENVENUTO ALBERTI HIGH SCHOOL
06 2003 – 06 2009 

Certificazioni

 English Level B1 Certificate on 04 2019
 Data Integrity Certificate on 03 2018
 ITIL Foundation V3 in IT Service Management on 02 2018
 Empower 3 Administrative tools on 02 2018
 21 CFR Part 11 and Computer System Validation on 11 2017
 Advanced Excel on 01 2015 and on 09 2017
 English Level A2 Certificate on 06 2014
 License B – Own car on 07 2009 

Software and hardware skills
 Remote desktop manager and SCCM
 SQL 2008-12 DB and Gemslite Main Menu DB
 Microsoft Applications and Office 365 package
 Windows operating Systems (W7,8,10)
 Linux Operating system Base knowledge
 Chemical and Pharmaceutical laboratory softwares
 Knowledge and Application of GAMP 5 model
 Domain policies and security settings following
GMP rules
 Computer system Validation
 Active Directory and Exchange Console
 VMware and Client Virtualization
 Voip and Sip Configuration
 Lan Patching in Server Room
 Smartphones and printers configuration 

Languages skills
 Italian Mother tongue
 English level B1
 French level A1