TECHYON

Information Technology Recruitment Experts

Techyon is a boutique-like multinational company exclusively focused on recruiting & head hunting in the Information Technology field.

We guarantee our leadership in the search & selection industry through a broad, targeted and updated database (100% GDPR compliant) and a vast and deep knowledge of the IT labour market.

Our multilingual IT recruitment experts provide completely tailor-made support – to the highest quality standards- to a vast panel of entities, from large-businesses to mid-size firms, all over the world.

Indeed, we partner with global leading IT consulting firms, banks and financial services, open innovation platforms, system integrators, software factories, manufacturing companies and niche startups / scaleups.

We are information technology recruitment experts.

Nothing more, nothing less.

#INTECHNOLOGYWETRUST

Position:

For a leading multinational company in the fashion & luxury retail industry, we are recruiting an:

IT Infrastructure Manager

Responsibilities

Manage the IT infrastructure of the brand’s Italian entities (Manufacture and Retail site) including network (infrastructure and devices), telephony and Users Hardware, monitoring systems and network performances to ensure the highest level of performance
Plan, organize, control and evaluate IT operations (proactive visit, site opening…), coordinating Internal and Proximity Support resources, ensuring the business activity coverage during the working hours
Insuring an active management of the day-to-day activities and incidents to increase quality of service delivered.
Organize communication, awereness programs and training sessions for IT, office and security tools for end users
Ensure close relation with IS in Retail and Manufactures.
Manage IT staff (Internal and Proximity Support) by training and coaching them, communicating job expectations and appraising their performance
Implement and coordinate systems, policies and procedures based on the brand’s Core Model
Ensure security of data, network access and backup systems
Ensure security of Computers and Mobile Devices, monitoring the patches to be applied and ensuring that these are applied in agreement with Core Model and Core Procedures
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas, designing and proposing solutions to be implemented in time once approved
Maintain and be accountable of asset management (using the brand’s applications) in order to preserve assets, information security and control structures
Collaborate with Central Team to maintain the brand’s standards and functionality
Report on a weekly basis to the IS&T Director to cover both run and project activities of the perimeter.

Documentation

Contribution to technical documentation (enrichment of technical procedures and knowledge database) in collaboration with the knowledge manager
Project Management Reporting with Status, Progressions and Points of Attention

Budgeting

Handle annual IT budget accordingly to the approval of the management and follow-up in order to ensure cost effectiveness
Monitor expenses and propose actions to keep them in line with the IT budget

Purchasing

Manage IT Purchase Orders, according to validated budget, ensuring that all is delivered as agreed with the vendor and on time.

External suppliers

Schedule and Animate regular meeting with main partner of its perimeter to follow activities and to challenge them for services
Verify and contribute to Service Level Agreements (SLA) within 3rd parties managed

Requirements:

Proven working experience as an IT manager or relevant experience in proximity support activities
Proved knowledge of technical management, information analysis and of computer hardware/software systems in a mulptiple-sites environment
Hands-on experience with computer networks, network administration and network installation
Skills in IT project and architecture management will be appreciated
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Ability to coordinate resources
Deal with internal Clients with Empathy nad comprehension
Collect Users requirements and provide feedback to them on regular basis on their requests (Positive, Negative or follow-up)
Able to work in a fast-paced demanding environment
Fluent in English, French is a plus

Technical Skills:

Network & Telecom: WAN MPLS, LAN/WLAN/IPT Cisco,
Windows client & servers systems
Apple systems (iOS and OSX)
Management of mobility devices

Other Information:

Place of Employment: Milan