Service Desk Coordinator
NOTE: Questo lavoro é scaduto e potrebbe non essere più rilevante!
Descrizione Offerta di Lavoro
Westhouse is a leading recruitment company that operates globally in the field of personnel selection, placement and project management.
For our client we are currently looking for a
Service Desk Coordinator (m/f)
Your Skills
– Excellent oral and written communication skills (English language) for end users and partner interactions;
– Proven experience in Service Desk team and Incident Management managing;
– Strong Service Now knowledge;
– Strong Microsoft Excel knowledge oriented to analytics and reporting functions;
– Familiarity with the fundamental principles of ITIL/SLA;
– Strong soft skills in IT Incident managing;
– Business oriented capabilities to address incidents and manage the communication with persons at all levels of the organization and to represent the organization professionally in the business community;
– Able to communicate technical issues in non-technical terms in order to let the non IT users basically understand;
Your Tasks
– Coordinate incidents resolution process
– Detect and report sensitive issues
– Manage the business users and VIPs, address IT technical issues across 1st and 2nd levels by follow-up the whole process and escalating in case of need
Additional informations:
– Luogo: Napoli
– Tipo di contratto: Determinato
– Orario: Full time
Interested?
We look forward to receiving your application documents in electronic form.
Candidati per questa Offerta di Lavoro
- Azienda: Westhouse Italia S.r.l.
- Sede di lavoro: Napoli, Campania, Italia
- Tutte le offerte di questa azienda:
- Tipo di contratto: Tempo Determinato
- Stipendio:
- Categoria Offerta: Informatica / IT
- Tags: incident management - Service Desk - service now
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