Novembre 2012 – Luglio 2018

Figura ricoperta Global Service Delivery Manager (Full Time) Datore di lavoro Hemmersbach Italia Luogo Milan

Principali attività e responsabilità Responsible for managing the delivery of cross-border global IT services for select Customers and building mutually beneficial professional relationships. 
Collaborating with internal departments to understand Customer needs and coordinating local teams to deliver top quality services to exceed Customer expectations.
Acting as single point of contact for Customer representatives and overseeing internal operations to ensure that all interactions are addressed efficiently, resulting in a streamlined and efficient channel of communication.
Ownership of P&L and SLA management, ensuring compliance with Customer requirements whilst making all efforts to surpass internal targets.
Supporting and working together with internal sales teams to coordinate quotations for additional services related to projects under my responsibility.
Supervised and coordinated all stages of project support including transition, service implementation, process optimization and IT governance, working for continual service improvement.
Accounts under my management include HCL Technologies and Tata Consultancy Services, providing end user services for Companies such as Deutsche Bank, Bombardier Transportation, Metsa, Outokumpu, CNA/Hardy and Diageo.

Aprile 2012 – Novembre 2012

Figura ricoperta Service Delivery Manager (Full Time) Datore di lavoro Hemmersbach Italia Luogo Milan

Principali attività e responsabilità Supported Customers by coordinating and managing the provision of qualified local resources to deliver end user services, including deskside support, IMAC (Install, Move, Add, Change) and break/fix.
Synchronized with internal teams and approved partners to source engineers and acted as team lead to support these resources in providing high end support. 
Accounts under my support included HCL Technologies, Cognizant, Wipro, Dell and HP, examples of end user services provided include;

Thomas Cook; DSS, IMAC and Break and Fix support in Italy, Greece, Turkey and Cyprus.
PMKIT Project, service delivery for MPF printer maintenance in Italy.
Astra Zeneca, IMG and Xerox; IMAC, Break and Fix support.
Ernst & Young, Hapag Lloyd; rollout for production servers, in-branch in Italy.

Febbraio 2010 – Aprile 2012

Figura ricoperta IT Freelance Consultant (Full Time Datore di lavoro 2KT Luogo Milan Area

Principali attività e responsabilità Provided technical support to deliver infrastructural end user services within the global IT sector.  Examples of support provided include;

Mediatica c/o HP; management of Windows 2003-2008 servers.
Reply c/o GDF-Suez; migration activities of client with MDT, WDS and SCCM.
Guppo Reti c/o Mediaworld; migration activities of client to Windows 7 with Microsoft Deployment Toolkit.
Gruppo Reti c/o Fininvest; file server management, file systems reorganization, shares and migration to DFS.
Gruppo Reti c/o Saipem; management of Exchange 2003 and Windows 2003 servers.
Gruppo Reti c/o Vodafone; test and release of client-server streamed applications on Citrix presentation server for outbound call centres.
Data Mark Technologies Group c/o Marsh; management and troubleshooting of EMEA zone clients and servers.
NT Soluzioni Informatiche and SGS; troubleshooting on Windows and Linux platforms.   Management of network infrastructures for public offices, small businesses and Software House.

Settembre 2007 – Gennaio 2010

Figura ricoperta Sys Admin Datore di lavoro Movinfo Luogo Milan Area

Principali attività e responsabilità Troubleshooting on Windows and Linux platforms.  
Management of network infrastructures for public offices, small businesses and Software House.

Marzo 2006 – Settembre 2007

Figura ricoperta CED Engineer Datore di lavoro EPress Luogo Milan

Principali attività e responsabilità Echnical assistance and monitoring of Unix and Windows servers.

Istruzione e Formazione

Data

Luglio 2004

Titolo della qualifica rilasciata

Maturità Scientifica

Istituto di istruzione o formazione

E majorana Rho

Luogo

Rho

Conoscenze linguistiche

Lingua

Italiano

Capacità di lettura/scrittura

Madrelingua

Capacità di espressione orale

Madrelingua

Lingua

Italiano

Capacità di lettura/scrittura

Madrelingua

Capacità di espressione orale

Madrelingua

Lingua

Inglese

Capacità di lettura/scrittura

Ottimo

Capacità di espressione orale

Ottimo

Note

Parlato quotidianamente in ambito business per piu di 6 anni

Conoscenze informatiche

Capacità e competenze informatiche

TECHNICAL

LEAN and Six Sigma
Project Management

Initiation
Planning
Execution
Monitoring and Controlling
Risk Management

Service Delivery

Transition
Service Implementation
Continuous Improvement
SLA & KPIs management
P&L Ownership

Operating Systems;

Windows 7 – Vista-XP-2000-98 as Administrator
Windows 2000-2003-2008 as Administrator
Mac-Os-X
Some Linux distribution as advanced user
Unix as user

Software;

Sound knowledge of MS Office package, including Word, Excel, Power Point and Access

Virtualization;

Citrix Presentation server
Citrix Xen Server
VMWare Workstation and ESX

Cloud;

CTERA
Veeam Backup