• Hardware/Software
• Microsoft – Windows (Workstation & Server 2003/2008),
• Exchange, SMS, SQL Server 2005/2008, IIS, Proxy, Windows Servers
• Terminal Server, Citrix, ICA Clients,
• Microsoft Office, Outlook, OTG, Compaq Insight Manager, Lotus,
• Compaq, IBM, Hewlett Packard, Dell, NEC – Servers, desktops, and portables.
• Networking
• Work with various networking schemes, hubs, switches and routers.

Marzo 2004 – Dicembre 2014 Figura ricoperta  Implementation Engineer Datore di lavoro  Teletracking Technologies Luogo  Pittsburgh, USA Principali attivitࠥ responsabilit༯label>

10 years experience working with the Healthcare Industry systems at an implementation level. Succeed in coordination with every department that may be affected by the application with a fast-paced, high intensity start up environment implementing systems in the Healthcare Industry. Solely responsible for implementing state-of-the-art-technology on Windows 2003/2008 servers for Health Care related applications throughout the U.S. and Canada. The application automated the patient flow process, and availability of inpatient beds. Provide experienced-based (over 100 hospitals) recommendations to IS for server interrogation into the hospitals existing network (including security rights for Microsoft Domains, and Novell Networks), and establish a connection to the hospitals Health-Level Seven (HL7) interface for patient information. Oversee the installation of the client workstations throughout the hospital. With working knowledge of SQL 2005/2008 database structures and queries as backend to enterprise web applications (e.g. Running Stored Procedures, managing maintenance plans, DB restores/backups), and understanding of TCP/IP communications. The applications were implemented with System administration experience with current Microsoft Server flavors and Desktop Operating systems. The application was a Web application server deployment experience, with IIS. Familiar with the installation and deployment of enterprise-level software along with 10 years of experience in a fast-paced environment implemented software in an enterprise, networked, distributed environments. Work closely with various groups to Implementing state-of-the-art technology for various Health Care facilities to support and maintain Capacity Management Suite (CMS) system integrations.
 Work with client stakeholders and responsible parties to determine the impact and needs of process and operational changes.
Act as a resource to client stakeholders to assist with the understanding and evolution of the companys systems and their associated capabilities.
Act as technical resources as well as project coordinator as it relates to our proprietary systems.
System maintenance and on-going configuration support for changing business needs
Drive all data integration related activities for large scale healthcare systems implementations.
Work closely with customers to understand their requirements and configure their system appropriately.
Perform detailed analysis of data on incoming interfaces from existing and new healthcare IT systems.
Lead configuration and testing activities for interface connections into Teletracking systems.
Help troubleshoot any interface-related customer issues.
Provide input to the development team on product enhancements/features.
Providing onsite and remote deployment of Teletracking enterprise software products on customer-owned system implementations.
Ability to evaluate and interpret end user information requirements, and to develop and implement appropriate technical solutions; assisting in the architecture of the solution.
Effective written and verbal communication skills, with both technical and non-technical audiences, providing guidance on requirements gathering from customer.
Owning the engineering deployment details and changes for assigned implementation projects
Providing point of contact for customer technical resources
Creating and maintaining accurate customer deployment and interaction reports
Assisting customers in increasing self sufficiency
Contribute to and maintain solutions knowledge base

Giugno 1999 – Giugno 2003 Figura ricoperta  System Engineer/ Network Administrator Datore di lavoro  Consumer Credit Counseling Service Luogo  Pittsburgh, USA Principali attivitࠥ responsabilit༯label>

Responsible for supporting, maintaining, and managing the performance of a simple routed and switched LAN/WAN with hybrid infrastructure so that users may perform continuous work.
Provide network equipment testing support by designing and performing Disaster Recovery planning.
Responsible for gathering, interpreting and reporting network utilization data to provide detailed/usable problem report.
Responsible for the planning, writing, organizing, editing, and maintaining of accurate and detailed network documentation, administration procedure, system drawings, and guidelines to further develop system standards.
Maintain servers and computer workstations to ensure that users have day-to-day access to primary applications, printers, and network connectivity.
Create and maintain the help desk database, and refine formal help desk procedures and policies.
Work directly with vendors, service providers, and support groups to initiate repair/replacement of defective equipment.
 Manage and coordinate all technical aspects of a Lucent phone system, PBX and voice mail system, including project planning and coordination with an external vendor to implement all technical aspect of the voice networking.
Responsible for file management of company telecommunications agreements and contracts.
Provides status reports to management summarizing completed project/tasks.
Responsible for the planning, writing, organizing, and editing of telecommunications system and network diagrams.

Giugno 1996 – Giugno 1999 Figura ricoperta  Network Administrator Specialist Datore di lavoro Ajilon Services Luogo  Pittsburgh, USA Principali attivitࠥ responsabilit༯label>

Performed projects at Westinghouse, Port Authority of Allegheny County, Allegheny Power, and Lantek Computer Service.
Provided provisioning and maintenance services on systems in accordance with work orders or trouble tickets issued by the users.
Assisted with the specification and ordering of computer systems and related equipment based on the end-user requirements.
Installed, maintained, and troubleshot end-user computer systems in a windows network environment Windows 95/98 and NT workstations, MicrosoftOffice Suite, Outlook/Exchange email client & IE.
Documented system configurations, maintained hardware and software inventory, and tracked software license compliance.
Performed system administrator functions on organizations NT servers with DHCP and DNS address resolution.
Designed a secure Windows desktop image for several PCs using registry settings.
Worked directly with vendors, service providers, and technical support groups to initiate repair/replacement of defective equipment.

Istruzione e Formazione

Maggio 1996 Titolo della qualifica rilasciata  Computer Science Istituto di istruzione o formazione Bluefield College Luogo  Bluefield, Virginia, USA

Conoscenze linguistiche

Lingua  English Capacitࠤi lettura/scrittura  Ottimo Capacitࠤi espressione orale  Ottimo

Lingua  Portuguese Capacitࠤi lettura/scrittura  Madrelingua Capacitࠤi espressione orale Madrelingua

Lingua  French Capacitࠤi lettura/scrittura  Buono Capacitࠤi espressione orale  Scolastico

Lingua  Spanish Capacitࠤi lettura/scrittura  Buono Capacitࠤi espressione orale  Buono

Capacitࠥ competenze informatiche

Relevant Skills:

                Hardware/Software

                        Microsoft  Windows (Workstation & Server 2003/2008),

                        Exchange, SMS, SQL Server 2005/2008, IIS, Proxy, Windows Servers

                        Terminal Server, Citrix, ICA Clients,

                        Microsoft Office, Outlook, OTG, Compaq Insight Manager, Lotus,

                        Compaq, IBM, Hewlett Packard, Dell, NEC Servers, desktops, and portables.                                      

                Networking

Work with various networking schemes, hubs, switches and routers.

Experienced with Frame Relay, ISDN, VPN/RAS, TCP/IP, RIP, IGRP, DHCP, 10/100 Ethernet, Fast Ethernet, PPP, PPTP, and other routing protocols. 

Knowledge of network cabling particularly 10/100 Base T. Knowledge of Cisco Routers.

Highly experienced with troubleshooting and interfacing with telecommunications providers.

                 Multi Language Skilled (Able to Read and Write)

                        * Portuguese          * Spanish         * English           * French