• Windows based system (client and server) and PC hardware: advanced knowledge
• Microsoft Office System: good knowledge
• Linux / iOS: base knowledge

Laurea

2012-xx
2006-12
2002-06
2002
1998
HCL Poland – IT Senior Specialist
Responsibility: Second level troubleshooting, resolution or assigning incident to the right
group and follow up of the user. Also teaching to new co-worker the procedures and
knowledge base
Skills: Windows system troubleshooting, configuration and managing. Network checks
and controls (ping, ip, DNS, traceroute”¦). Managing of the user ID (access, disabling,
logs check) primary into AD or proprietary security software.
Computer Discount Siena – Sales / Customer care / Technical assistance
Responsibility: Direct contact with costumer’s demands, finding technical solutions to
the user, planning an IT infrastructure for SoHo. Giving technical assistance on software
and hardware
Skills: Troubleshooting software and hardware, specially on Windows based devices.
Deploying, installing, configuring, managing Windows system, both clients than servers.
Hardware configurations and repairing. Restoring data lost from HD with proprietary
device (SalvationData)
Freelance IT Consultant and Assistance
Responsibility: Solving problems to the user by on-site support.
Skills: individually assistance of the costumers into all Windows software and hardware
related tasks.
Il Campo di Siena – Weekly newspaper, IT section
Responsibility: writing weekly articles on IT innovations
Skills: comprehensive communications skills, wide knowledge on IT innovations and
products.
Centro HL Siena – Sales / Customers care / Technical assistance
Responsibility: Managing sales point of software and hardware
Skills: deep knowledge of IT products, clear understanding of what users need.
Capability of managing and schedule activity. Account knowledge