• Multiple languages/culture; Self-stated; Management; problem solving; customer facing; MOTIVATED; excellent communication. Wide in-depth technical experience.
• Infrastructure
• • Virtualization – VMWare
• vCenter
• • Microsoft Server (2003,
• 2008, 2012)
• • Windows Update
• • Linux servers – CentOS RH
• • FreeBSD servers
• • Thorough server hardware
• • System documentation
• Storage
• • ZFS storage (on CentOS)
• • Linux storage (Gluster
• storage cluster, iSCSI,
• NFS) DAS, NAS and SAN
• • Isilon
• Networking
• • Dell network switches
• • Firewall and proxy servers
• • Security policy
• • TCP/IP
• • VLAN
• • FTP/SFTP servers
• • VPN – client and server
• Integration and support
• • Cross platform system
• integration (Mac, Windows,
• Unix)
• • Kodak Prinergy (UWS
• suite)
• • Pre-sales
• • Sales support
• Carlos A Capriotti
• Highly self-motivated and solution-driven professional with expertise in project management, IT
• infrastructure, having special emphasis on integration, virtualization, storage, networking, firewall,
• along with high proficiency in server hardware.
• Key account management and excellent business-focus and customer-focus balance.
• Go-to person for problems solving, both in the technical and administrative environments, with
• remarkable structured analysis and outside-the-box approach.
• Outstanding interpersonal skills, with excellent teamwork and self-management capabilities as well as
• superlative communication and presentation skills.
• AGFA Graphics Ltda. – Brazil (November 1998-October 2008)
• Senior Product Specialist CTP and workflow (January 2007-October 2008)
• Agfa Graphics Brazil, Sà£o Paulo, Brazil
• – Preventive and corrective maintenance for an estimated 2.5 million USD software and
• equipment installed base, generating approximate net revenue of 5 million USD/year in
• consumables
• – Level 2 support for other field service engineers
• – Team leader, responsible for 6 field engineers
• Senior Field Service Engineer CTP (October 1998-October 2006)
• Agfa Graphics Brazil, Sà£o Paulo, Brazil
• – Project management for CTP installs, aligning customer and Agfa resources (pre-site
• visits, documentation, activity reports)
• – Incident escalation – communication with R&D, reporting abnormal hardware issues
• – Preventive and “break and fix” maintenance covering the entire Brazilian territory and
• eventual level 2 support to Latin and Central America countries.
• ImagineAge TV, Sà£o Paulo, Brazil (September 2003-October 2008)
• Senior Product Engineer embedded systems
• Research and support to a start-up company – outside office hours
• – Product development (embedded systems), hardware and operating system
• customization for a large array of internet operated video servers (corporate TV solution)
• – OS branding, hardware performance fine-tuning, TCP/IP networking, FTP/SFTP, Xserver
• (Xfree86/Xorg)
• – System documentation and deployment.
• CERTIFICATIONS
• – ITIL Foundation Certificate in IT Service Management – AXELOS Switzerland
• – Dell Server Hardware – Kodak NV/SA
• – Windows 2003 and 2008 server administration – Kodak NV/SA
• EDUCATION
• 2006 – 2008 Diploma of Marketing Technologist, Instituto Brasileiro de
• Tecnologia Avanà§ada (IBTA), Campinas, Brazil
• – Bachelor degree in Marketing Technology: business plans, strategies for sales, product
• positioning, target and market research, and customer relationship.
• 1992 – 1994 Information Systems (former System Analysis faculty), listener
• student at PUC Campinas (Brazilian Catholic University), Brazil
• – Infrastructure disciplines, database management, networking, computer programming
• and system project and implementation. Course not completed due to family health
• problems.
• 1989 – 1991 Applied Statistics faculty, listener student at UNICAMP (Brazilian
• State University), Campinas, Brazil
• – Data planning, collection, organization and synthesis and model fitting, create new
• methodologies to problem solving.
• Course not completed due to family health problems.
• Programming
• • Micro-controllers – Arduino
• with CPP
• • Embedded systems
• • Python (intermediate)
• • Bash scripting (advanced)

Marketing Technologist / Information Systems / Applied Statistics

Kodak Group Belgium & Switzerland (November 2008-August 2015)
Technology Center Specialist (August 2013-August 2015)
Eastman Kodak Sà rl, Eysins, Switzerland
– Project management for IT infrastructure and application environment; Working
experience with Agile methodology.
– Management of the IT infrastructure supporting Kodak’s UWS; hardware and software
life cycle, integration with enterprise IT structure, data room environmental impact,
software license, cost control, service quality and service delivery
– Management and maintenance of production and support servers; consolidation,
decommissioning. Patch application and service impact. Backup, disaster recovery and
high availability
– Development of customized solutions using Kodak’s UWS software suite; application of
the basic building blocks like RBA, APA, SHF, creating specific solutions, often
automated, enhancing quality or productivity
– Management of third party support contracts (Microsoft, Dell, VMWare, Adobe, and
other service and product licenses)
– IT infrastructure planning and deployment (network, storage, backup, custom coding
and rack structure)
– Physical and virtual servers (VMWare vCenter); virtualization of the complete
demonstration structure for Kodak EAMER. Management of performance parameters
linked to critical resources; deployment of clustered data store and development of
customized backup structure
– Definition of standards and procedures for Kodak software; standardization of
demonstration procedures and server images distributed all over EAMER used for presales
and sales
– Pre sales work and support, through the sales cycle relating to the Kodak software;
development of proofs of concept, customized demonstrations, thorough demonstration
of Kodak solutions.
Response Center Specialist (November 2008-July 2013)
Kodak SA/NV, La Hulpe, Belgium
– Remote support engineer working with Kodak’s Remote Support Software, allowing
direct access to customers’ servers.
– First line of support for customers using the Kodak Unified Workflow Solutions for the
printing industry, primarily on Prinergy Workflow, and its related options and products
like InSite Prepress Portal, RBA, ColorFlow, among others
– Remote support for related third party products that integrate the solution such as Dell
Server and networking hardware, UPSs, tape libraries, DAS, and Windows 2003 and
2008 Servers along with the support to the main line of Kodak products for the printing
industry
– Results measured by Kodak’s ticketing system show my activities always among the top
five best performers, for number of calls, solved calls, and time to solve issues, ensuring
customer retention, customer satisfaction, and among other, expressive cost reductions
for Kodak, avoiding
– One of the most remarkable characteristics of my work in this position may not be
related to numbers: it was the taking ownership of the task and aligning multidisciplinary
resources in order to bring the solution to the customer.
Chemin de la Fontaine 8
CH-1260 Nyon
Switzerland
Mobile: +41 79 830 83 79
****@****.***
Nationality: Italian
Swiss B Permit
Born August 16th, 1970
SPECIFIC KNOWLEDGE
Infrastructure
• Virtualization – VMWare
vCenter
• Microsoft Server (2003,
2008, 2012)
• Windows Update
• Linux servers – CentOS RH
• FreeBSD servers
• Thorough server hardware
• System documentation
Storage
• ZFS storage (on CentOS)
• Linux storage (Gluster
storage cluster, iSCSI,
NFS) DAS, NAS and SAN
• Isilon
Networking
• Dell network switches
• Firewall and proxy servers
• Security policy
• TCP/IP
• VLAN
• FTP/SFTP servers
• VPN – client and server
Integration and support
• Cross platform system
integration (Mac, Windows,
Unix)
• Kodak Prinergy (UWS
suite)
• Pre-sales
• Sales support
Carlos A ****
Highly self-motivated and solution-driven professional with expertise in project management, IT
infrastructure, having special emphasis on integration, virtualization, storage, networking, firewall,
along with high proficiency in server hardware.
Key account management and excellent business-focus and customer-focus balance.
Go-to person for problems solving, both in the technical and administrative environments, with
remarkable structured analysis and outside-the-box approach.
Outstanding interpersonal skills, with excellent teamwork and self-management capabilities as well as
superlative communication and presentation skills.
AGFA Graphics Ltda. – Brazil (November 1998-October 2008)
Senior Product Specialist CTP and workflow (January 2007-October 2008)
Agfa Graphics Brazil, Sà£o Paulo, Brazil
– Preventive and corrective maintenance for an estimated 2.5 million USD software and
equipment installed base, generating approximate net revenue of 5 million USD/year in
consumables
– Level 2 support for other field service engineers
– Team leader, responsible for 6 field engineers
Senior Field Service Engineer CTP (October 1998-October 2006)
Agfa Graphics Brazil, Sà£o Paulo, Brazil
– Project management for CTP installs, aligning customer and Agfa resources (pre-site
visits, documentation, activity reports)
– Incident escalation – communication with R&D, reporting abnormal hardware issues
– Preventive and “break and fix” maintenance covering the entire Brazilian territory and
eventual level 2 support to Latin and Central America countries.
ImagineAge TV, Sà£o Paulo, Brazil (September 2003-October 2008)
Senior Product Engineer embedded systems
Research and support to a start-up company – outside office hours
– Product development (embedded systems), hardware and operating system
customization for a large array of internet operated video servers (corporate TV solution)
– OS branding, hardware performance fine-tuning, TCP/IP networking, FTP/SFTP, Xserver
(Xfree86/Xorg)
– System documentation and deployment.