• • Implementing, supporting and troubleshooting for the following HP Software modules.  HP Operations Manager for windows (OMW) and HP Operations Manager on Unix (OMU), HP Network Node Manager i (NNMi), HP Reporter, HP iSPI Performance, HP Network Automation (NA), HP Performance Insight (OVPI).
• • Implementing, supporting and troubleshooting on HP Business Service Management (BSM) including Omi, SiteScope (SiS), Business Process Monitoring (BPMs), Real User Monitoring (RUM).
• • Worked of a variety of technology platforms and tools including: Microsoft systems e.g. Red hat Linux, HP-UX, Solaris, Windows, Active Directory, IIS, DHCP, DNS, MS Exchange, Oracle, MS SQL Server, Antivirus, Net Backup.
• • Manager of manager’s configuration, custom policy creation, Knowledge of Smart-Plugin, integrations with NNM, SiteScope, BSM and other alert forwarding tools.
• • Integrating OVO with other EMS tools and applications like OVPI, Remedy, NNM, Service Desk.
• • Perform troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the fix based on troubleshooting guides for revenue retention.
• • Perform evaluation, planning, coordination, procurement and installation of equipment and providers for expansion and new network services to lower costs and support new customer installation and revenue stream. Perform activation and deactivation of customer service by installing and configuring network and other supporting equipment for direct customer revenue.
• • Providing reactive management of customer environments to resolve incidents within SLA
• • Assist with Incident and Problem management ensuring tickets are meeting response and resolution SLA targets.
• • Provide technical procedural leadership to the 1st & 2nd level support teams through the use of ITIL framework based methodologies.
• • Extensive knowledge on install & Configure VMware infrastructure Handling VMware Migrations & Consolidations Identifying potential candidates for Virtualizations & Performing.
• • Install & Configure Citrix XenApp.
• • Produce status reports on monitored systems and performance statistics to include system availability, usage statistics, alerts/notifications, trend analysis and SLA support.
• • Provide primary support and contact for OM, escalating to backline support as necessary.
• • Periodic on-call support and availability outside of normal working hours.
• • Experience with disaster recovery preparedness and recovery exercises.
• • Ability to establish and maintain Windows architecture best practices, including procedures, templates and relevant documentation.
• • Engage in various monitoring-related projects as new requirements come from management and business.
• • Evaluate new applications, network devices, servers, SANs, and other enterprise devices for monitoring requirements.
• • Understanding of High Availability architecture of HP monitoring tools. Strong understanding of enterprise application architecture (web/application servers, database platforms, management tools).
• • Interact with various support teams to maintain the applications, databases and servers.
• • Strong knowledge in UNIX, Veritas volume manager, Veritas Netbackup, citrix.
• • Enforce and ensure adherence to Change Management processes and procedures in all support processes.
• • Support the Customer NOC organization and answer queries from the customer.
• • Problem Escalations and Follow-ups ( CSR)

Gennaio 2003_Bachelor in computer application

Ottobre 2014 – Oggi_Senior Solution Engineer_Nokia Networks, FZ, LLC_Dubai