Figura professionale: Reception / Custemer Service

Nome Cognome: M. K.Età: 36
Cellulare/Telefono: Riservato!E-mail: Riservato!
CV Allegato: Riservato!Categoria CV: Help Desk-Tester
Sede preferita: Kiev, Ukraine, open to move

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Sommario

RECEPTIONIST/ CUSTOMER SERVICE PROJECT ASSISTANT

Competenze

  • MS Office (Word, Excel, Power Point), Bank-Client, Smartboard, Sequentra tool, WebEx, Security Badge Manager, Sponsor Portal tool, Cisco Ip phone, Telepresence, Tanberg, Smartsheet.

Esperienze

RECEPTIONIST/ CUSTOMER SERVICE at Podernovo Houses and Country April 2016 – till now PROJECT ASSISTANT at Cisco Systems, Kiev.

Ukraine March 2015 – October 2015 • Assistance with the set of questions connected with preparation and running Cisco Partner Talent Challenge, the Contest Recharge IT • Communication with Cisco legal team to approve Terms & Conditions of the Contest • Communication with Contest applicants through designated web platform and by phone • Communication with jury team • Dealing with questions connected with seminars organization in Cisco office or KMBS, ERC • Coordination work of vendors, contract management, control of statement of works • Admin of the web page of the Contest FACILITIES COORDINATOR at Cisco Systems,

Kiev, Ukraine JULY 2013 – JULY 2015 • Provide facility services: janitorial service, maintenance, emergency response, service requests, receptionist functions • Ensuring proper maintenance and operation of office premises in accordance with the rules and regulations of industrial hygiene and fire protection • Team leading: Align the team with the accomplishment of professional and organizational team goals, monitoring and conducting audit work (Tea Lady, Lobby Ambassador, Handyman, Cleaning Lady), hiring, provide trainings • Develop on-going relationships with Vendors, Land Lord, Contract Management • Project planning, coordination, control (Swap Project, Allocation Policy, Office Branding, Clean Desk Policy, Hazardous Waste Removal, Office Branding, Construction Works on turnkey basis, installation of gas suppression system into Comms Room, Lab., Cisco equipment installation) • Budget analysis and Planning, cost optimization • Handle invoices, and provide support in preparing and tracking invoice payment • Define Service Level Agreement (SLA) to match the office needs, oversee office equipment • Manage critical incidents, handle cases related to FM • KPI Implementation FREE-LANCE TRANSLATOR & TEACHER, Istanbul,

Turkey August 2011- JANUARY 2013 • Translating and interpreting to Bodies Corporate and Private Individuals from / into English / Ukrainian / Russian • Teaching of English and Russian languages to adults and kids (individual, in group) GM ASSISTANT at DACA Insaat, Construction Prozbiz, Kiev,

Ukraine MARCH 2011- AUGUST 2011 • Represent the company in all local Authorities (arranging the relations, licenses and permits with municipalities, city council, ministry and other public and private parties) • Provide both oral and written translations from English into Ukrainian or Russian and vice versa; • Assist the GM during the negotiations, business meetings, site visiting, etc. • Provide the logistical support for workers and guests (travel arrangements, visas, temporary residence, tickets, accommodations) • Purchase of building materials for construction • Financial and Legal Affairs of The Company and Reporting to the GM • Coordination work of vendors, contract management. SECRETARY/INTERPRETER of the Ambassador of Islamic Republic Pakistan at the Embassy of Islamic Republic Pakistan in Ukraine,

Kiev SEPTEMBER 2010- FEBRUARY 2011 • Assist the Ambassador as the translator during the negotiations, business meetings, exhibitions etc.; • Arrange business meetings for the Ambassador; • Provide both oral and written translations from English into Ukrainian or Russian and vice versa; • Maintain contacts with governmental and non-governmental institutions, vendors, LL; • Prepare the verbal notes; • Provide the logistical support (travel arrangements, including visas, tickets, etc.) • Prepare the weekly report on the economic situation in Ukraine; • Deale with the consular related matters. SENIOR CUSTOMER SERVICE MANAGER at Personal Antivirus, Kiev,

Ukraine 2009-2010 INTERPRETER OF ENGLISH at Kyiv International Documentary Film Festival “KINOLETOPYS-2008”

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