• Microsoft Windows Server 2012/2008/2003 and Windows client 8/XP, Linux

SYSTEM ENGINEER (CONSULTANT) | UNITED NATIONS, BRINDISI ITALY | FROM JUNE 2014 TO MARCH 2016 · H24 shifts within network operation center · Assist end-users, focal points, management from all the UN agencies and the peacekeeping missions by phone and by mails. · Identify and prioritize events, trigger and follow up escalation process with support team and management until resolution. · Make sure that the lifecycle of all incidents and service requests is accomplished within SLA. · Make initial assessments of requests, detect possible issues, resolve them or escalate them to other levels of support and incident management groups. · Prepare shift reports on incidents. · Monitor network and server infrastructure and web app services. · Querying SQL database. · Perform daily tasks in SAP, SCOM, IBM AIX · Troubleshoot satellite carriers with spectrum analyzer. · Perform first and second level troubleshooting on routers. · Write documentation and flowcharts if requested by manager. · Liaise with the service management to improve the request fulfillment process. · Improve the monitoring of service requests by creating ad hoc queries in the CMR tool.

WINDOWS ADMINISTRATOR 2ND LEVEL | IBM, BRNO CZECH REPUBLIC | FROM JUNUARY 2012 TO AUGUST 2013 · Install patches, updates, drivers and troubleshoot issues on Windows Servers 2000/20003/2008, antivirus, backup, connection, free disk space services, file system, citrix clients, Active directory, Group Policy and so on. · Install patches, updates, drivers. · Troubleshoot specific tools such as Windows load balancers, DFS, teamed NICs, Raid Controllers, IBM products. · Prepare and perform changes, assign and resolve incidents and service requests. · Perform root cause analysis and put in place permanent solutions for server issues. · Dispatch tickets in non-business hours. · Contact the supplier in case of hardware failure and follow-up with the incident. · Provide 2nd level support to end users. · Perform in depth analysis of in scope issues with no known resolution. · Assist and mentor first level operators if needed.

SYSTEM ENGINEER (CONSULTANT) | HP SERVICES, PAVIA ITALY | FROM JULY 2011 TO DECEMBER 2011 · H24 shifts within server farm · Monitor the server infrastructure and escalate the incident to the support team. · Liaise with Service Desk and/or Help Desk to support the business needs. · Perform specific tasks on Windows/Unix Servers during changes. · Assist the customer by phone or by mail.

SYSTEM ADMINISTRATOR (CONSULTANT) | BMW, MILAN ITALY | FROM JULY 2008 TO MAY 2011 · Manage backup system (IBM Tivoli) and restore files/servers on demand. · Install, configure, deploy Windows servers 2003/2008, FTP server, Windows 7/XP, laptops, workstations, printers, cabling. · Assist the end-users for any issues related to workstations, laptops, web application, printers, VPN clients, Lotus Notes, Outlook, MS Office on site or on remote. · Assist the third-part suppliers for specific troubleshooting or projects. · Plan and follow up inventory and decommission of hw. · Oversee junior IT technicians during client migration or hw decommission. · Set up and assist videoconference calls for high management. · Duty Officer in the weekend.

NETWORK ENGINEER | RCS MEDIAGROUP, MILAN ITALY | FROM AUGUST 2006 TO JULY 2008 · Assist and advice the network management for any network project as requested. · Provide support to the overall production environment based on business needs. · Install, configure, deploy Cisco switches, hubs, printers, workstations, cabling. · Supply mobiles to the end users and support for any related issue. · Write seldom Perl scripts for the network monitoring and production workflow. · Handle and update inventory db.

SECURITY CONSULTANT | TELECOM ITALIA, MILAN ITALY | FROM JUANARY 2006 TO JUNE 2006 · H24 shifts within security operation center. · Identify and analyze security events from monitoring tools · Write security reports for single events · Liaise with the second level team

SYSTEM ENGINEER JUNIOR (CONSULTANT) | ALBACOM, MILAN ITALY | FROM AUGUST 2004 TO FEBRUARY 2005 · H24 shifts within server farm · Monitoring of network devices, servers, storage · First Level troubleshooting on routers and servers · Handling of escalation process · TACACS password reset on demand IT CONSULTANT | SELF-EMPLOYED, MILAN ITALY | FROM AUGUST 2000 TO MAY 2014 · Provide IT services to customers.

Education MASTER DI PRIMO LIVELLO IN IT SECURITY AND NETWORKING (EQUAL TO POSTGRADUATED DIPLOMA) | DECEMBER 2005 | UNIVERSITY OF MILAN · Title: Master di primo livello in IT Security and Networking · Duration: 1 year · Related coursework: Courses of IT Security, Networking, Operating Systems, Privacy, Database, Malware, Threats.

MASTER DEGREE IN PHYSICS | JULY 2003 | UNIVERSITY OF MILAN · Title: Master Degree in Physics · Duration: 5 years · Related coursework: Courses of Physics, Mathematics, Chemistry, IT.

MICROSOFT CERTIFICATION · MCP 70-461 Querying Microsoft SQL Server 2012/2014 (June 2016) · Microsoft Certification MCSA: Windows Server 2012 (April 2014) · Microsoft Certification MSDST: Windows XP (April 2010)

CISCO CERTIFICATION · CCNA (May 2012 – April 2015)

ITIL CERTIFICATION · ITIL Foundation (October 2014) Skills & Abilities MANAGEMENT · Focused on business needs, attention to the details, customer-oriented, stress resistant, problem solving skill.

COMMUNICATION · Team-working, proactive, determined, outstanding communication skills written and spoken.

LANGUAGES · Italian: mothertongue. · English: fluent

TECHNICAL · Operating System: intermediate knowledge of Windows Server 2012/2008/2003 and Windows client 8/XP, basic knowledge of Linux. · Applications and Protocols: intermediate knowledge of Active Directory, basic knowledge Microsoft Office, intermediate knowledge of Outlook, intermediate knowledge of FTP, DNS, DHCP, Printer Server and other services, basic knowledge of backup and storage systems, basic knowledge of Endpoint Symantec, basic knowledge of Cisco VPN Client,, basic knowledge of SCOM, basic knowledge of HP NNMI, basic knowledge of Lotus Notes, basic knowledge of Group Policy, basic knowledge of DFS, basic knowledge of NLB, basic knowledge of IIS, basic knowledge of Citrix client. · Networking: intermediate knowledge of routers, switches, LAN, WAN, cabling. · Programming: basic knowledge of T-SQL, Powershell and Perl.