• ITIL

EXPERIENCE

Name of employer IBM, Brno.cz Dates June 2016 – now Third IBM position Network Compliance

Dates April 2015 – May 2016 Second IBM position Service Coordinator @ Change Management

Dates October 2013 – December 2014 First IBM position Bilingual Customer Service Representative @ Service Desk

Dates September 2012 – September 2013 Name of employer Fujitsu, Łódź.pl Occupation Customer Service Representative @ Service Desk

Dates September 2006 – June 2012 Name of employer New Cambridge Institute, Bassano.it www.newcambridgeinstitute.com Occupation History and philosophy teacher @ Private Secondary School

Dates October 2003 – August 2006 Name of employer Alternativa Ambiente, Treviso.it www.cooperativa-alternativa.it Type of business Obligatory Social Service for eight months and labour contract

EDUCATION Certification ITIL ® Foundation Certificate in IT Service Management

Dates 1997 – 2003 Name of organization University of Study in Padua Principal subjects skills covered Philosophy as Major and history Qualification awarded Bachelor Degree in Philosophy

Dates 1992 – 1997 Name of organization Technical Institute for Industry Principal subjects skills covered Mechanic, technical design and informatics Qualification awarded A qualified in mechanic and industry technology MOTHER TONGUE Italian GOOD English A year as Erasmus Student at the University College of Cork.ie VERY BASIC German – Czech – Polish I spent two months in Berlin in a private language school. SOCIAL SKILLS Mature individual with good communication skills. I like working with people and in technical environment. I follow Incident and CHange procedures and update it according with Problem, company and customer request. When necessary I chase resolver, escalate issue and improve the process. In my social and teaching jobs I guide different personalities to a vision and a goal and in the same time I ensure the rules. TECHNICAL SKILLS As Services Coordinator I worked with daily CLIENT requests and monthly plans. I manage calls and mails from managers, specialists, technicians and resolvers. I have a general IT knowledge about the service that involves security and risk, health checking and APAR management, architecture, virtualization, OS (Unix, Wintel, Vmware), Internet, Intranet, VPN, firewall, IP, SAP, printer, server, visualization, cluster, middle ware, cloud, IT farm, and in the end with SLA, OLA, client satisfaction, vendor, contract, costs. In the help desk I logged and classified, priorities calls and mails from the END USER, if possible resolve issue or route to appropriate groups. I used Active Directory and desktop remote connection tool and troubleshooting. I studied informatics: hardware, software, the BASIC language, the Boole logic and cad/cam. I attended a computer course in which I learnt to use the major Windows and Linux operative system and office software as Office and OpenOffice. I learnt the major network server services as ssh, ftp, http, mail, dns. ARTISTIC SKILLS I play guitar and I practice kung fu. DRIVING LICENCE European Driving Licence for car – B