Febbraio 2012 – Agosto 2015; Figura ricoperta Front Desk Representative Global Business Services; Datore di lavoro Autodesk; Luogo Neuchâtel – Switzerland

Principali attività e responsabilità

Date and Employer          2012 – 2015  Autodesk – Neuchâtel – (Switzerland)                                  

Employment         Front Desk Representative Global Business Services Neuchâtel (Switzerland)

Main activities and responsibilities         Respond to customer inquiries through systems, e-mail and/or phone. Provide service within agreed upon Service Level Agreements (SLA's). Receive, investigate, and respond to customer inquiries regarding shipments, products, verifications, registrations, and complaints. Analyze and research log and historical data to solve customer issues.

Achievements    High quality and more efficient customer service by new methods to approach the solutions, this increases the customer satisfaction and decreases the time to repair by 20%.

Gennaio 2006 – Dicembre 2011; Figura ricoperta Focal Engineer and Project Manager; Datore di lavoro Telecom Italia; Luogo Rome

Principali attività e responsabilità

Date and Employer          2006 – 2011 Telecom Italia – Rome – (Italy)                                           

Employment          Consultant as Focal Engineer and Project Manager in Telecom Italia’s Network Management Group in Rome for Nortel platforms: Shasta and Passport. Supervisor of accounting and trainer of Telecom team.

Main activities and responsibilities         Design and optimization of network, implementation of hardware and software for Italian National Network Public Administration (RUPA) and ATMOSFERA (ATM) network.

Achievements         Implementation of programs and scripts to automate statistics of alarms to improve the optimization actions

Gennaio 2004 – Dicembre 2005; Figura ricoperta Network System Tester; Datore di lavoro Wind; Luogo Rome and Ivrea

Principali attività e responsabilità

Date and Employer          2004 – 2005  Wind – Rome and Ivrea (TO) – Italy                                    

Employment         Consultant as Network System Tester at Wind’s laboratories.

Main activities and responsibilities       Analysis and Testing new Hardware, Software and Different Services in Wind’s Network about ADSL internet access.Testing, documentation and planning to migrate in new Nortel software and hardware releases.  

Achievements        During this period I had the opportunity to work close to the R&D of Nortel improving my competencies and knowledge to implement new hardware and software.                   

Gennaio 2000 – Dicembre 2003; Figura ricoperta Network Administrator; Datore di lavoro Pathnet; Luogo Rome

Principali attività e responsabilità

Date and Employer        2000 – 2003 Telecom Italia – Rome – Italy                                              

Employment         Consultant as Network Administrator 

Main Activities and Responsibilities     Network Management Support, Provisioning, Monitoring, Maintenance and Troubleshooting for Italian National  Network of the Public Administration (RUPA) at PathNet (TelecomItalia Group) in Rome.

Achievements        Rapid acquisition of Nortel equipment, proactive, high flexibility and great integration in professional team. 

Gennaio 1999 – Dicembre 1999; Figura ricoperta Teacher at private school for ECDL – European Computer Driving License; Datore di lavoro Scholanova – Naples – Italy; Luogo Napoli

Principali attività e responsabilità

Date and Employer        1999 – 2000 Scholanova – Naples – Italy         

Employment         Teacher at private school for ECDL – European Computer Driving License

Main activities and responsibilities        Class of ten students to prepare the exam ECDL.

Achievements         95% of the students able to pass the exam.                                                              

Istruzione e Formazione

Data Giugno 2005; Titolo della qualifica rilasciata Laurea Ingegneria Informatica; Istituto di istruzione o formazione Università Federico II di Napoli; Luogo Napoli

Conoscenze linguistiche

Lingua Italiano

Capacità di lettura/scrittura Madrelingua

Capacità di espressione orale Madrelingua

Lingua Inglese

Capacità di lettura/scrittura Ottimo

Capacità di espressione orale Ottimo

Note

Moglie americana.

Lingua Francese

Capacità di lettura/scrittura Ottimo

Capacità di espressione orale Ottimo

Note

Da diversi anni residente nella Svizzera francese.

Conoscenze informatiche

Capacità e competenze informatiche

Cisco Certified Network Associate                                         

ITIL Foundation Certificate

Passport 8600 Router Routing Switch                                         

Passport Carrier IP

Passport Operations & Maintenance

DPN Operations & Maintenance   

Nortel’s Applications: SCS -MDM.  Configuration and maintenance of Nortel’s equipment: Passport 7480 Multiservice Switch, Shasta Services Edge Router 5500, DPN 100 Switches.

Knowledge and operability data generators: Agilent Router Tester 900 and InterWatch95000.

Program Languages: PHP, C/C++, Java.

Operating System: Windows Client and Server 2012 R2 – Solaris.

Applications: OFFICE, VISIO, MATLAB, SIMULINK, MICRO, SPICE, LOGICWORKS 

Altre competenze

Capacità e competenze organizzative

Master in computer science, engaged as Nortel consultant for more than ten years. Great efficiency and problem solving abilities, customer-oriented, experience gained in fifteen years of professional work in international companies, accustomed to work in multinational and dynamic environments. Knowledge of three languages.

Capacità e competenze relazionali

The last three years I had the opportunity to gain experience to support  English, French and Italian speaking clients for Autodesk, a leader of CAD products. I like the customer contact and working in a teamwork. During this last work experiences, one of my main tasks was to provide end user support about technical applications problems, provide resolutions and advise measures for possible improvements, installations and configurations.