• Cert. Pmp, Cert ITIL foundation, Governance IT

11/2016 – 02/2017 Gloabl Project Manager FCA, Turin, www.Fcagroup.com CMDB Fix the Foundation project foresee the implementation of some enhancements – data model and processes – related to the IT service management platform, based on Servicenow products, used by FCA Group. Some elements characterizing the initiative to the current stage: o Waterfall and agile methodologies applied. o Core Team: A&I Regional Leads and a CNHi Team o Vendor involved: Servicenow, IBM. o Project sponsor: DriveIT program management (NAFTA) o Key stakeholders: CTO A&I EMEA, CTO A&I NAFTA, DriveIT Program Manager (NAFTA). Key deliverables I managed and provided to the project: o Requirements analysis and requirements approval . o Roles and responsibility – Core Team – defined. o Project Schedule. o Servicenow proposal reviewed. o Proof of Value – scope definition and approval. o Proof of Values – criteria to assess the value (scorecard), definition and approval. o Project status meetings – Core team and Steering. o First draft of project costing. Business or sector Software Products, Consulting and Sales

06/2015 – 10/2016 Senior Project Manager, professional Services EMEA ClickSoftware Ltd, London, www.ClickSoftware.com Click Software is a software vendor which develops software that is used by service companies to schedule and dispatch field service employees. It provides a complete endto-end mobile workforce solution to the service industry. I was responsible for some workstreams relating to a transformation program ongoing at Telecom Italia, program was aimed to replace existing Workforce Field Management System with the new platform designed by Clicksoftware, within a private Cloud managed by Telecom Italia. Project budget circa 3MEuros, 30 people involved on many locations UK/Italy/Israel and Off shore in India. Solution plant designed for 12000 users. I have been involved in all the stages of the project life cycle with particular focus on the planning phase, requirements management and the execution of solution integration. As main customer focal point my responsibilities were: o Engage senior stakeholders to shape the direction of the project. o Prepare and present key decisions for approval articulating trade-offs between scope, solution, customer and operational impacts. o Manage the integration of complex IT systems (Infrastructure and Applications), engaging relevant platform teams, internals and 3Ps and applying appropriate oversight and control to achieve the project goals. o Define and manage Program’s KPI relevant for the Client. o Manage the Issues (technical and non-technical) and escalate to the proper organization: Support, R&D, Professional Services, and Sales. o Reporting (int/ext). Moreover the responsibilities of my role are: o Project Quality, Time, Costs. o Customer satisfaction. o Lead/support new opportunities, in terms of CRs and new software licenses and or products. Business or sector Software Products, Consulting and Sales

03/2012 – 05/2015 Senior Project Manager Fincons Group AG, Milan, www.finconsgroup.com The BU Global Services, to which I belonged, led the customer program/projects supporting the BUs, Financial and Telco/Media. As Project Manager I was responsible for supporting revenue growth, as well as ensure strong customer satisfaction, managing the activities on assigned key-clients. Main responsibilities: ❖ Project Quality, Time, Costs. ❖ Customer satisfaction. ❖ Revenues forecast. In March 2013 I moved to the head office Fincons AG in Switzerland, where until 2014 I contributed to the development of Customer projects. In Ticino and Zurich, mainly I have worked for Aduno Gruppe, a leading company in credit Card services, acquiring and issuing. Working with Aduno IT Business/Service management I have built strong trusted relationships with key people and being part of the extended management team, I managed various initiatives coming from the business functions. I could summarize main tasks carried out as follows: o Manage large and fundamental changes affecting the IT Infrastructure landscape, assessing risks and impacts, including the Service Management & Delivery department. o Requirements management, functional, technical, regulations (PCI DSS). o Project and Program management support (PMO). Scope of the initiative: o Transformation Program (program: outsourcing of IT services related to the acquiring services). o Related Sub-projects: IT risks assessment, Private cloud, Networks integration, System migrations, and solution adoption. Business or sector Software solutions, IT Consulting and Services

06/2009 – 02/2012 Program Manager, professional Services PTC, Milan, www.ptc.com I managed projects relating to the implementation of PLM (Product Lifecycle Management) solutions. I have been responsible for several clients, including some Finmeccanica companies. Main responsibilities: ❖ Program goals, program roadmap definition, planning, and execution. ❖ Customer Program P&L. ❖ Accountable for end-to-end program implementation. ❖ Manage di pre/post-go live phase (adoption and transition phases). ❖ Involve internal resources/organizations, partner, vendors, suppliers, fulfilling the needs in terms of sponsorship and knowledge/expertise. ❖ Share recurrent reviews of risks, implementing the mitigation plan if needed. ❖ Forecasts (Q/Y): revenues, new orders (changes and up selling). ❖ Manage the acceptance-invoicing phase for each milestone agreed in the contract. As order of magnitude, the value of a program – sw. licenses, training, professional services – was around 500K-3M Euros. Areas of focus: PLM/PDM platforms and integration PLM/ERP, implementation of OOTB sw. functionality and customizations. Technologies/Platforms web based: Windchill PDMLink (Project/document management), Winchill ProjectLink (Project collaboration), Winchill PartsLink, backend based on Oracle DBs. Industry and Customers/Programs: o Healthcare: Artsana group. o Defense: Finmeccanica (Oto Melara, Elettronica Spa). o Automotive: Brembo, Gammastamp. o Fashion: Geox. Business or sector Software Products, Consulting and Sales

05/1999 – 05/2009 Customer Project Manager in HP Services HP, Milan, www.hp.com As Project Manager I have been deeply involved in all project life cycle stages, starting with the Pre sales team to the handover with the support organization. I managed Project-based (500K-5M euros) and labour-based IT services. Responsibilities: ❖ Quality, time and costs. ❖ Accountable for end-to-end project implementation. ❖ Contract management (Customer’s contract and related UPc) ❖ Relationships management, vendor and suppliers. ❖ Customer satisfaction. ❖ People management. ❖ Manage di pre/post-go live phase (adoption and transition phases). Areas of focus: o System Integration of IT solutions enabling business processes, relevant projects: • Vodafone (OSS Area): Access Layer, access-tracking system for web and wap users. • H3G (OSS Area): IT landscape assessment As-Is, design To-Be, implementation. Many workstreams related to the introduction of new technologies, virtualization, remotization of applications, storage migration. o IT strategy and IT operation consulting: Assessment As-Is vs To-Be, IT road map design and implementation, IT change management. Relevant projects: • S. Paolo Bank: IT infrastructure consolidation and optimization, migration of platforms hw./sw., applications and data, design and implementation of data backup solution for datacenter. Industry and (some) customers/projects: o Financial services: Unicredito, Zurich Insurance, Intesa, Cedacri, S.Paolo, o Telco: Wind, Vodafone, Telecom Italia, H3G. o Public sector: Italian Post, Sardinia Region. Business or sector Hardware and Software Products, Services, Consulting and Sales

07/1996 – 04/1999 Technical Project Leader NCR, Milan, www.ncr.com Being part of the professional services I have been involved in various projects, in particular focused on CRM integrated solutions (web, mail, telephone/ IVR) and Internet-Banking security solutions. Responsibilities: Project technical responsibility, responsible for the integration and deployment of application architectures. Industry and customers: o Financial services and Banks: Cedacri, Credito Cooperativo Firenze, Credito Italiano, S.Paolo Business or sector Hardware and Software Products, Services, Consulting and Sales

09/1990 – 06/1996 Senior Technology Consultant Siemens Data, Milan, www.siemens.com I joined Ps division of Siemens Data in the role of Technology Consultant. Responsibilities: Application integration via APIs Host/windows/Unix. Design and implementation of Tcp services – product based – for Client/Server interoperability. Industry and customers: o Public sector: Italian post, Municipality of Padova, Firenze. o Transportation: ATM Milan o Telco: Telecom Italia. Business or sector Hardware and Software Products, Services, Consulting and Sales

06/1988 – 08/1990 Software developer Sineda, Milan I started as software developer. I have been involved in software development for booking systems and logistics. Customers: o Unisys Italia o GS Supermercati Business or sector Software solutions, IT Consulting and Services

EDUCATION AND TRAINING

2006 ITIL Foundation V2 Exin, Milano 2004 PMP (renewed until 2020) PMI, Politecnico, Milano 2000 MCSE Prometric, Milano 1997 Certified CheckPoint Security Engineer NCR, Copenhagen 1988 -1989 Certificate “ Information system design and management”, Lombardy Region Title “Specialisti in implementazione di sistemi informativi”, Agency of Lombardy Region, Milano 1979 – 1984 Diploma, Computer Science Computer science, Associate, ITIS Molinari, Milano

PERSONAL SKILLS

Mother tongue(s) Italian Other language(s) English C2; German A1

Other Job-related skills ▪ Good communication and negotiating skills gained through my experience in client facing roles. ▪ Problem solving ability. ▪ Focused on quality and customer satisfaction. ▪ Able to manage multiple projects simultaneously. ▪ Result oriented, project objectives and corporate targets. ▪ Good attitude to adapt and work in multicultural environment. ▪ Flexibility and availability for moving. Computer skills (tools) MS Office suite, Ms-Project, MS-Visio, Redmine, SharePoint, Jira, Clarity, Remedy.