January 2014 ÷ Today Capgemini Italy – Telecom, Media & Entertainment Managing Consultant Demand and Delivery Management for Vodafone Global Coordination of large-scale projects related to Rich Communication Services (RCS) and Roaming services; design of a new management process for RCS demands; management of RCS testbed. The activity includes: − Customers, work-streams and suppliers coordination − Feasibility analysis, costs collection and high level plan of new demands/change requests − Detailed activity plan definition, project governance and reporting, risks management, quality and budget assurance − Planning and coordination of all the testbed activities Main projects: Message+ Suite, Virtual Home Environment (VHE) and Welcome Roaming SMS (WRSMS), Hard Steering of Roaming.

April 2007 ÷ October 2013 Company Nokia Siemens Networks S.p.A. – Technical Support Job Title Customer Service Line Manager Activity 1 Product Support for Network Management Systems for Microwave Networks Activity planning, priority definition and team management to support more than 350 customers all over the world with more than 200 SLAs (Service Level Agreement). The activity includes: − Level 3 technical support: critical problems analysis and tickets handling − Definition and execution of customer acceptances in different product development phases (business trials, pilots and type approvals) − Software Maintenance: faults management, maintenance packages definition and quality control − 24h/7d technical assistance: activities and resources planning − Product development support, particularly focused on serviceability − Service organizations enabling for product market introduction − KPI follow up according to customer Service Level Agreements − Prevention and management of customer escalations − External contractors management − Budgeting: team costs, OpEx and CapEx, SW Maintenance costs Main customers: Vodafone Global, Zain, Q-Tel Qatar, Barthi India. Main product: NetViewer (OSS proprietary). Product Support for OSS Solutions & Customizations (February 2010 – March 2012) Project management (timing, costs and quality) for software customizations and management of a second team of engineers for: − Customer requests analysis (functional and technical requirements) − Features development and testing − Customer acceptance testing − Technical support and SW maintenance Main customers: Telecom and Wind Italy; Deutsche Bahn, Vodafone DEU and E-Plus Germany; LGU Korea. Main products: NetAct, Radio Commander, SPOTS, EAL and PES (OSS proprietary).

March 2000 ÷ March 2007 Company Siemens ICN S.p.A., Siemens Mobile Communications, Siemens S.p.A. – Technical Support Job Title Technical Assistance Manager for Telecommunication Management Network Products Activities Activity planning, priority definition, team management and CapEx budgeting to support more than 200 customers with more than 80 SLAs. Main customers: GramenPhoone Bangladesh, Retevision and Amena Spain, Australia H3G, Maxis Malaysia. Main products: NetViewer, EMOS, TNMS Core (OSS proprietary), EMS (OSS Seabridge).

March 1994 ÷ February 2000 Company Siemens Telecomunicazioni S.p.A. – Italtel Sistemi – Impianti e Progettazioni S.p.A. Service and Product Support Job Title Technical Support Engineer Activities Line-up and commissioning of TMN systems for Microwave and Optical telecommunication networks, DCN network design and TAC-3 Technical Assistance, fault reports management. Main customers: Telkom South Africa, Pannon GSM Hungary, Panafon and STET Hellas Greece, Esat Ireland, Telstra Australia, CTI Argentina, Telecom Italy. Main products: EMOS, TNMS Core (OSS proprietary). Most significant on-site experiences: Telkom (South Africa), Esat Digifon (Ireland), Pannon GSM (Hungary), Panafon (Greece), LibanCell (Lebanon), Marconi (Portugal).

TECHNICAL SKILLS Transport and Access Networks (SDH, PDH, ATM, Ethernet), Microwave and Optical Technologies, Mobile Networks, IMS Architecture, Network Function Virtualization (NFV), Network Protocols, Routing Protocols and Network Device (switch, routers), International standards (ITU, ETSI, IEEE, TMF), Quality Certification (CMMI and ISO), MS Office Tools.

MANAGEMENT SKILLS Team Management, Project Management, Technical Support Management, SW Maintenance, Customer Type Approval, Product Development Support, System Testing, SLA Management, External Contractors Management, Cost Control.

EDUCATION 1993 Professional qualification to engineering – University of Pavia 1993 Master’s Degree of Electronic Engineering – Telecommunications – University of Pavia 1985 General certificate of education in Information Technology – Istituto Tecnico Industriale “G. Cardano” – Pavia

LANGUAGES Italian: Mother tongue English: Fluent French: Basic