Wipro – I.T. Desktop Support Analyst (2010 to present)

 Clients Project Management Wipro/Takeda 2015 . Experiences, duties and responsibilities: I was invove in Takeda project as part of Network Team for implementation of Data Centre in Meerbusch and Dusseldorf (Germany) I been working with technical lead and closely with the project manager, also with the team of engineers to deliver complex solutions, Data Centre Infrastructure and Network solution to comply with Client network requirements. Provide on site network performance, third level of troubleshooting support LAN,WLAN and WAN networks. I learn how to configure and troubleshooting with Cisco Nexus Switch 2K,3K,5K,7K

Clients Project Management Wipro/Colgate 2014 .Experiences, duties and responsibilities: Implementation of VOIP at Colgate account in Anzio (Italy) , i been collaborate for this project with my others colleagues to deliver high quality of service. I acquire knowledge to prepare and configure the Cisco phones, configuration of the call manager, i been trained to train all the Users in Anzio how to use the new Cisco Phones. Intercommunicate with Italian people and translate in English, and much more.

Clients Project Management Wipro/Hospira 2010-Cont.Experiences, duties and responsibilities: PC/Laptop/Server refresh of Milan, Naples, Sligo, London Madrid etc. Always to make sure the User was satisfied of the new machine and provide exellent service to the customer. Network environment; Routing and Switching (configuration, troubleshooting, Network monitoring, Service Provider Networking, Wireless LAN, Network Security, Data Centre/Storage Networking Other experiences Refresh of Call Manager and Cisco IP telephones for Liscate and Naples.I am able to configure Cisco IP phones and also troubleshooting in the Cisco call manager.Also I was involved in the LAN refresh for Liscate plant and Naples site. Desktop Support Analyst, duties includes, maintenance of the network, Server, Backup,Call Manager, SCCM client, Software and Hardware issue,and much more,also i am flexible work including travelling to clients locations supporting customers and providing excellent service working to tight SLA..

CSC – I.T. Support Analyst U.K.(2007 to 2010) Experiences, duties and responsibilities: Responsible for providing quality support (1st, 2nd, and 3rd line).dealing with Networking issues, Windows XP and Microsoft Office2003, Lotus Notes configurations, Active Directory, groups, policy, SAP, secure IDs, Remedy call logging and all general software problems providing technical troubleshooting.

Convenient 2000 I.T. Networking U.K.(2004 to 2007)_______ Experiences, duties and responsibilities: Set up, ran, and co-owned an I.T Company; I was responsible of the Networking Technology side of it, provided solution to help client find the best way to solve problem and management of software/hardware repair. I provided equivalent to 2nd and 3rd line assistance with user IT desktop support and advice as well as network management, servers, firewalls etc. Other experiences Network Support/Engineer consultant to work on client site providing maintenance, support and upgrades to complex infrastructures.

LED Computer I.T. System Administrator (2003 – 2004) Experiences, duties and responsibilities: Business Support and Project Management, including providing operational support solutions to I.T related issues and server’s technical system administrative support. Account supervisor of email MS Exchange 2000/2003 I provided technical system administrative support on MS Office 2000/2003 installation and configuration of windows 98/2000/XP/NT/2003 servers’.

Radio 101 I.T. Support (2001 – 2003) Experiences, duties and responsibilities: Lead officer in charge of backup, recovery, maintenance of Network & Security department (including configuration of firewall and switch). I provide support of hardware and software, network issue, backup, recovery, server maintenance , network and security department (configuration firewall and switch ) , which gave me the skills of managing and training the future staff of this medium business around 90 workstation and 20 server.

Languages Italian, English, and Spanish: Excellent command in all aspects of the language.

Education 2010 – Course of CCNA (Cisco Certificate Network Associate) London College 2004 – ECDL: European Computer Driving License (Excel, Access, Word and Power Point) at Bournemouth College, Pitman qualifications 1997-2001 -Tecnico informatico ( Diploma in I.T. Technologies ) College – scuola superiore I.T.I.S. di Milano 1994-1996 –Italian High School- Italian scuola Santa Maria di Castano Primo ( Mi )

Information Technology Application Skill Level Months Lotus Notes Advanced 60 Office 2007 Advanced 60 Network Good/Expert 72 Remedy Good/Expert 72 Microsoft Exchange Advanced 72 Internet Good/Expert 72