• COPYWRITING, HTML, WORDPRESS, MAGENTO, E-COMMERCE CMS

Jan 2019 – Mar 2019 Tender Office Support milanigiovanni.it Milani Giovanni & C. S.r.l. – via Martiri della Liberazione 12, 23875 Osnago (LC), Italy ▪ Tender office support ▫ Operational assistance to the Proposal Manager by drafting and finalising declarations and company documents to be attached to offers as provided for in private and public calls of tender ▫ Sign-up to e-procurement portals ▫ Updates of relevant information and attached documentation in e-procurement portals in order to maintain supplier status ▪ Data entry and communication support ▫ Data knowledge management by tracking and updating company information in Excel files to allow a prompt retrieval of correct and actual information for administrative and tender-related duties ▫ Filing of documents – both digital and printed – and tracking of all expiration dates ▫ Editing of templates for presentation and stationery ▫ Creation and adaptation of content for different company brochures, both in Italian and English. Business or sector Electric Installations Reasons for termination Willingness to find a job which is less bureaucratic and more relevant to my experiences Nov 2017 – Oct 2018 Data Entry Specialist enigaseluce.com • store.enigaseluce.com • aboutenergy.com • trofeoneve.eni.it Assist Digital – via Melchiorre Gioia 70, 20125 Milan (MI), Italy ▪ Content upload ▫ Check and organisation of content for the digital properties of agency customers ▫ Upload of content on different digital channels (e-commerce sites, corporate sites, web magazines, mini-sites for special events, etc.) through Salesforce Commerce Cloud, Drupal and Teamsite ▫ Maintenance of client relationship, collection of requests, and tracking of task statuses and achievements. Business or sector Digital Services for Businesses Reasons for termination 2.5-person workload to be absorbed by 1 person due to budgetary reduction Sep 2016 – Nov 2016 E-Commerce Content Specialist eu.frette.com Frette – via Borgazzi 23, 20090 Monza (MB), Italy ▪ All-round content management of the European Frette websites (Italian, English, French, German) through Magento ▫ Manual updates of the homepage, e-shop, and editorial sections of five different storefronts ▫ Review and amendments on content (IT, EN, DE) ▫ Creation of deliverables, testing and setting up of multi-target newsletter send-outs Business or sector Luxury Home Linens Reasons for termination Re-organisation of the Digital Team 

Apr 2015 – Feb 2016 Online Merchandiser hem.com Hem – Friedrichstraße 224, 10969 Berlin, Germany ▪ All-round content management of the multilingual e-shop Hem.com (British English, American English, French, German) ▫ Updates of the homepage ▫ Addition of new products in the online shop by creating SKUs for products, kits, samples, spare parts, and components ▫ Curation of product presentation on the site (taxonomy, theme and product line pages, upsell modules, designer pages, etc.) ▫ Updates of graphical assets, copy, pricing, and inventory in the back end for all products, either manually and in bulk ▫ Selection of best landing URLs for e-mail marketing campaigns ▫ Testing and proofreading of newsletters Business or sector Furniture & Design Reasons for termination Closure of the whole headquarters in Berlin due to the company crisis – most operations were discontinued and company was sold

Nov 2014 – Mar 2015 Web Content Support etro.com Etro – via Spartaco 3, 20135 Milan (MI), Italy ▪ Practical support in a wide range of online projects regarding the multilingual site Etro.com (British English, American English, Italian, Korean, Chinese, Japanese) ▫ Updates of different website areas (editorial sections, e-shop, Intranet, press room, etc.) ▫ Web content editing Business or sector Fashion Reasons for termination Maternity leave replacement contract – willingness and availability to move abroad

Jul 2014 – Nov 2014 Web Editor vivitravels.com • vivisail.com LSV Multimedia – Via Albegno 36, 23854 Olginate (LC), Italy ▪ All-round management of travel-related content (sailing holidays, off-the-beaten track travel deals, theme package tours) in both Italian and English for the sites Vivisail.com and Vivitravels.com ▫ Copywriting and proofreading ▫ Web content translation (IT>EN and EN>IT) and upload of content in the CMS ▫ Gathering of CMS and site improvements Business or sector Digital Communication Services Reasons for termination Receiving of an all-round better job offer (different kind of contract, higher salary, etc.)

Apr 2013 – Jun 2014 Site Manager & Search Editor microsoft.com/it-it • digitalipercrescere.it • bing.com Microsoft Italia – via Lombardia 2/a, 20068 Peschiera Borromeo (MI), Italy ▪ Double-check of localised content provided by translation agencies and sign-off of new web pages ▪ Newsletter creation through the adaptation of HTML code and the editing of text and images ▪ Execution of actions aimed at providing Bing's users with a better and more engaging online search experience ▫ Selection of images for the Italian Bing homepage ▫ Writing of creative text related to selected images and definition of relevant landing URLs ▫ Promotion of top searched news on the Bing homepage and search result pages through the creation of HTML modules for featured news Business or sector Software & IT Devices Reasons for termination Willingness to find a job closer to home Oct 2011 – Mar 2013 Italian Localisation Specialist earliz.com Earliz.com ▪ Localisation of content of the Earliz.com site from English into Italian Business or sector Cloud Collaborative Project Management Reasons for termination Willingness to engage in a full-time job 

Sep 2005 – Oct 2011 Web Content Manager kelkoo.it Kelkoo Italia – via Victor Hugo 2, 20123 Milan (MI), Italy ▪ All-round management of content for Kelkoo.it ▫ Localisation of a wide range of web content (buying guides, special pages, banners, etc.) ▫ Creation of product page, processing of merchant catalogues and categorisation of offers; ▫ Homepage and content animation (update of homepage, category pages, etc.) ▫ Writing of SEO content and application of SEO guidelines on the Italian site ▫ Management of the company Facebook page, 3 theme blogs and newsletters Business or sector Online Price Comparison Reasons for termination Voluntary resignation in order to move and work abroad, though such project had to be put off until 2015 due to personal and family-related reasons

EDUCATION AND TRAINING Oct 2001 – Jun 2005 Bachelor of Arts – Foreign Languages and Business 110/110 cum laudae Università Cattolica del Sacro Cuore, Milan, Italy ▪ English, German, Business Communication, Marketing Jul 2004 – Sep 2004 Working Experience Abroad Programme Tulane University – ESL Institute, New Orleans, Louisiana, USA ▪ Two Advanced English Courses completed while having a 3-month internship at the ESL Institute Oct 2003 – Feb 2004 Certificate of Higher Education (Socrates-Erasmus Study Abroad Scheme) Coventry University, Coventry, UK ▪ English, German, International Economics, Finance Sep 1996 – Jun 2001 High School Diploma – Tourism Sciences 100/100 IPSSCT Gaetano Pessina, Casatenovo (LC), Italy ▪ English, German, Tourism, Marketing

PERSONAL SKILLS Mother tongue Italian Other languages English C2 German B1 

Computer skills ▪ Ability to learn fast how to use new back offices ▪ Graphic software: The Gimp, Adobe Photoshop ▪ CMSs: Wordpress, Magento, Drupal, TeamSite, Salesforce Commerce Cloud, proprietary content management systems ▪ E-mail and content marketing tools: MarketTraq, Movable Ink, Ceros ▪ HTML, FTP upload software and VCS (Version Control System) ▪ Statistics tools: Google Analytics ▪ Bug tracking and project management tools: Jira, Bugzilla, Basecamp, Asana ▪ Most common browsers (Chrome, Explorer, Firefox, Safari) and e-mail clients (Outlook, Thunderbird, Mail) ▪ Most popular OSs (Windows, Mac OS) and office suites (Office, iWork, OpenOffice, Google Docs)