Giugno 2017 – Presente Project Manager Dell EMC Egypt  Responsible for the delivery of moderate complex, moderate risk projects, project quality, finances and focus.  Prepares detailed project plans of an engagement within the standards of project management methodologies.  Establishes project governance. Responsible for the delivery and daily management of activities, which are coordinated with EMC employees or Partner Resources. Holds responsibility for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction.  Controls the financial compliance. Completes weekly and quarterly forecasts of revenue and utilization. Prepares estimated time to complete, manages back-log. Manages the cost budget and the impact of change requests on cost budget.  Responsible for Quality Assurance. Participates in customer discussions regarding budget, risk and impact of changes. Communicates to all EMC concerned parties any existing or potential customer escalation issues. Proactively follows the EMC escalation and change control process.  Point of contact during the project for all aspects of the engagement. Ensures a strong and seamless relationship by maintaining communications about the project to the stakeholders: customers, management, sales and delivery personnel. Holds internal and customer kick-off meeting as appropriate. Responsible for regular status reports.  Articulates the full value of the EMC Solutions and EMC Services business benefit to the customer. Keeps eyes open on potential future opportunities at the customers' and communicates to sales as appropriate.  Lead team during project life-cycle; provide project management, leadership and oversight to project and/or work streams.  May actively contribute to the account planning process. Settore Information and Communication Technology

Febbraio 2014 – Giugno 2017 Presales System Engineer Analyst Dell EMC Egypt (EMC Corporation fino al 2016) ▪ Provide technical and consultative support to EMC Field Technology Solutions, Sales, and Marketing on specific solutions for a range of consulting projects. SE Analysts support the analysis of requirements, design, configuration, and marketing/documentation for customers. The SE Analyst is expected to receive, organize, structure, and extract trends from data to support the field SE's throughout their consulting engagements. In this role, SE Analysts will need strong analytical skills, excellent communication skills, and aptitude for understanding objectives and asking good questions to provide comprehensive support to the field. Deliver all services to the field within defined SLAs and Quality measurements. ▪ In addition to the above I’ve been assigned the task of Benelux country lead which involves generating quarterly based graphs and reports to monitor the adoption of the SEs for each country for each service, and being responsible for continuously increase it by promoting our services making presentations, gathering feedbacks and consequently applying new strategies. Settore Information and Communication Technology IBM Egypt ▪ This role participates in remote technical support of IBM hardware products and/or systems including the following: Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions. Provide answers for general usage and operation questions. Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause Identify known defects and fixes to resolve problems. Provide assistance on supported product known defects for which available corrective service information and program fixes are available. Identify suspected defects and engage development teams to assist in resolution. Collaborate with other support centers and business units to provide seamless problem resolution. Settore Information and Communication Technology

ISTRUZIONE E FORMAZIONE

Giugno 2012 Electrical Engineering Bachelor Degree – Electronics and Communication Department Future University in Egypt “FUE” CGPA: 2.24/ 4.00 (C) Graduation Project: Planning of Universal Mobile Telecommunication System “UMTS” Graduation Project Grade: Excellent (A)

COMPETENZE PERSONALI

Lingua madre Italiano/ Arabo Altre lingue Inglese C1

Corsi/ Certificazioni Trainings Riconoscimenti e Premi o Bronze Award (Ottobre 2016) o Man of the Year 2015 (Gennaio 2016) o Passion and Commitment (Ottobre 2015) o Cause for Applause Award (Giugno 2015) o Bronze Award in Recognition for Efforts and Performance (Gennaio 2015) Corsi/ Certificazioni o Project Management Professional Preparation Course (Novembre 2017) o ITIL® Foundation Certificate in IT Service Management Certificate #GR750297488RM (Marzo 2017) o QMS ISO 9001:2015 Foundation & Internal Auditor Training (Aprile 2016) o Emotional Intelligence (Febbraio 2016) o Symmetrix Solutions Specialist for Technology Architects (Marzo 2015) o Information Storage & Management v2 (Marzo 2014) Trainings o Sistemi di Telecomunicazione – Systel (Agosto 2011, 2010) o Basi di Sistemi di Aviazione Civile (Luglio 2011) o Basi di fabbricazione dei pannelli di distribuzione elettrica –Asia Brown Bofeeri “ABB” (Agosto 2009)