1999–Present Freelance Photojournalist
www.emilianojatosti.com
– Realization of international exhibitions and publications
– Working for international agencies
Business or sector Arts, entertainment and recreation

6 Dec 2016–31 Oct 2017 Senior Technical Support Specialist – Trainer
Google, Barcelona (Spain)
– Google Chromecast, Google Wifi, Google Home
Main Skills
– Provides an advanced level of troubleshooting support in response to complex problems, questions
and inquiries that have been escalated by junior staff.
– Coaches and mentors staff.
– Coordinates projects partnering with users to deliver optimum service in regard to installation and
maintenance of workplace endpoint technology. Tests, implements, and evaluates systems and
service results.
– prepare the learning environment and resources, including setting up IT equipment where
appropriate;
– deliver training programmes
– support and coach learners using learning technologies to deliver skills;
– evaluate the effectiveness of training programmes and learning outcomes;
– liaise with partners (e.g. external course providers, employers, examining bodies) to fulfil the skills
needs of an organisation;
– develop peer networks to keep abreast of current thinking;
– maintain appropriate records of learner development and resource allocation.
– Networking and related technologies/protocols/services (TCP/IP, routing, DNS, HTTP/S, SS)
– Incident management – solution/troubleshooting of technical incidents in production environment
– Problem management – analysis of repeating incidents, preparation of root cause analysis,
installation, configuration

9 May 2016–5 Dec 2016 Technical support specialist
Google, Barcelona (Spain)
– Official technical support for Google Chromecast project

15 Aug 2014–15 Oct 2015 Team Leader and Trainer
Canon, Barcelona (Spain)
MAIN SKILLS
-Coordinate monthly assessment of the company's financial performance and production activities
-Supervise periodic budgeting for the company's annual financial plan, as well as oversee long term
financial goals
-Facilitate interactions between the internal team and the hosted platforms for the overall success of
the organization
-Carry out troubleshooting of company equipment to determine faulting areas and liaise with industry
planners; carry out routine repairs in the operating systems of the organization
-Ensure that members of staff adhere to clients' specifications in the course of production to guarantee
client satisfaction
-Create the procedures and the specifications to follow for the execution of projects in the
organization, and specify product requirements for operational success
-Assign tasks to team members in such a way that the more pressing tasks are completed first
-Mentor team members, identify lapses, and conduct training on the job to equip staff with knowledge
of developing trends in order to build a highly skilled department
-Ensure that members of the operations team adhere to company rules and work ethics
-Coordinate transactional operations and monitor ongoing business processes in the organization.
Business or sector Information and communication

15 Apr 2012–15 Aug 2014 Senior Agent and Trainer
Canon, Potsdam (Germany)
▪ Maintains quality service by establishing and enforcing organization standards.
▪ Evaluates training by evaluating effectiveness of training to specific job applications.
▪ Maintains technical knowledge by attending educational workshops;
▪ Contributes to team effort by accomplishing related results as needed.

9 Feb 2012–15 Apr 2012 Customer service agent
Canon, Potsdam (Germany)

May 2009–Sep 2011 Night auditor
Casa Ravasco Hotel, Rome (Italy)

Feb 2008–May 2009 Bartender
Frentani café, Rome (Italy)

1 Jan 2006–31 Dec 2007 Steward, photographer, video editor
Villa Medici, Rome (Italy)
Steward, assisting and photographer in cultural events at the Art Academy of France – Villa Medici

Sep 2007–Dec 2007 Library clerk
Arion, Rome (Italy)
Sales clerk at library Arion

2004–2007 Photographer and Store Manager
Valtour, Viaggi del Ventaglio, I Grandi Viaggi (Italy)
– Main photographer and store manager c/o the most important touristic resort in Italy.
– Photographic team leader

EDUCATION AND TRAINING
Sep 2009–Sep 2011 Anthropologist
University la Sapienza, Rome (Italy)

PERSONAL SKILLS
Mother tongue(s) Italian
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C1 C1 C1 C1
Spanish C1 C2 C1 C1
French A2 A2 A2 A2 A2
German A2 A2 A2 A2 A2
Catalan B1 B1 A2 A2 A2
Levels: A1 and A2: Basic user – B1 and B2: Independent user – C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills ▪ Excellent written and verbal communication skills
▪ Confident, articulate, and professional speaking abilities (and experience)
▪ Empathic listener and persuasive speaker
▪ Writing creative or factual
▪ Speaking in public, to groups, or via electronic media
▪ Excellent presentation and negotiation skills
Organisational / managerial skills ▪ Create an environment oriented to trust, open communication, creative thinking, and cohesive
team effort
▪ Provide the team with a vision of the project objectives
▪ Motivate and inspire team members
▪ Lead by setting a good example (role model) – behavior consistent with words
▪ Coach and help develop team members; help resolve dysfunctional behavior
▪ Facilitate problem solving and collaboration
▪ Strive for team consensus and win-win agreements
▪ Ensure discussions and decisions lead toward closure
▪ Maintain healthy group dynamics
▪ Intervene when necessary to aid the group in resolving issues
▪ Assure that the team members have the necessary education and training to effectively participate
on the team
▪ Encourage creativity, risk-taking, and constant improvement
▪ Recognize and celebrate team and team member accomplishments and exceptional performance
▪ Provide status reporting of team activities against the program plan or schedule
▪ Keep the project manager and product committee informed of task accomplishment, issues and
status
▪ Serve as a focal point to communicate and resolve interface and integration issues with other
teams
▪ Escalate issues which cannot be resolved by the team
▪ Provide guidance to the team based on management direction
▪ Work with functional managers and the team sponsor to obtain necessary resources to support the
team's requirements
▪ Obtain and coordinate space, furniture, equipment, and communication lines for team members
▪ Establish meeting times, places and agendas
▪ Coordinate the review, presentation and release of design layouts, drawings, analysis and other
documentation
▪ Coordinates meetings with the product committee, project manager and functional management to
discuss project impediments, needed resources or issues/delays in completing the task
Digital skills SELF-ASSESSMENT
Information
processing Communication Content
creation Safety Problem
solving
Proficient user Proficient user Independent user Independent user Independent user
Digital skills – Self-assessment grid
– Perfect knowledge of Windows, Mac and Linux OS.
– Professional knowledge of graphic and post production software (Adobe Photoshop, Adobe
Lightroom ecc).
– Deep knowledge in Salesforce, Siebel, gCases, Office