Underwriting Fraud Analyst Zurich-Connect | Zurich Insurance Company Ltd 2013 – Present
Analysis of potential fraud cases • Identification and development
of antifraud KPI’s for prevention and detection processes •
Coordinator and trainer of the Call Center dedicated to antifraud
activities (training held at call centers of Cagliari, Padua and
Bucharest) • Development and management of reporting related to
the monitoring of the office activities and the trend of fraudulent
cases • Coordination and utilization of business intelligence
software dedicated to antifraud analysis and reporting (QlikView)
• Preparation of material (ppt, reports, excel files) for meetings
dedicated to fraud office (Fraud network meeting, Fraud
Committee…) • Collaboration with the legal team for the
management of fraudulent cases • Management of requests from
authorities located on national territory • Drafting and collection of
functional requirements/analysis related to antifraud projects,
business projects, implementations on web, etc. • Review of
antifraud processes and drafting of the same

Technical Accounting Direct Zurich-Connect | Zurich Insurance Company Ltd 2010 –2013
Management of sales (software used: SVD) • Back office activities •
Financial reconciliation • Cooperation with antifraud unit •
Cooperation with Krakow’s technical accounting team

Cost & Travel Management Zurich Insurance Company Ltd 2008 – 2010

Sales Operations Orange Business Services | France Telecom 2007 – 2008
Organization and booking of business trips (software used: SBT
Amadeus) • Negotiating with hotels based on the national territory
and with various airline companies operating in Italy and Europe •
Organization of training courses in Italy for Zurich Academy:
negotiation, conclusion of contracts and post-event payment
management (softwares used: SAP and ARIBA) • Management and
control of expenses reports • Costs reporting and analysis •
Cooperation with travel teams located in the USA and Zurich BU •
Contract management
Sales management (software used: Gold) • Billing • Sales business
activities support • Cooperation with Spain, Portugal, Egypt, India
and UK teams for the monitoring of sales projects • Switching emails
and phone calls • Translations (ita<>eng) • Organization and
booking of business trips • Organization of Company events 

SKILLS
Insurance 
Underwriting 
Training 
Data Analysis
Data Mining 
Project Management 
QlikView 
Microsoft Office (ppt|xls|doc) 
Negotiation 
Accounting 

LANGUAGES|WEB|PERSON A L
English
Spanish
French 
Lotus Notes 
Web
Decision Making
Problem Solving
Communication Skills
Stress Management 
Creativity 

EDUCATION
Civico Liceo Linguistico “A. Manzoni”
2002 – 2007
Maturità linguistica
Foreign languages | English | Spanish | French
European Computer Driving License (ECDL)
DELF B2