Network Technician  Capita March 2017 May 2017

Responsibility included visiting schools and checking the onsite backup. See if remote backups are successful (Admin & Curriculum). Make sure Sophos and all the Microsoft Patches are up to date. Insure policy central is working on all devices and also check if all the wireless in working throughout the school. Install VPN, install new Printers, Use MDT (Microsoft Deployment Toolkit) to image or create new laptops, fix any iPad laptop, smartboard and PC issues. Set up new PCs and make sure NAS is working fine. Create new accounts and share folder permissions.

 IT Support/1st/2nd/3rd line Support Technician

A1 Powder Coaters Birmingham 06-01-2014 – 28-10-2016  

Installation of new PCs and printers for clients. Investigating faults to identify the cause and develop effective solutions. Laptop & PC builds, Floor walking to assist users with software and hardware issues. Software upgrades via group policy, remote support to users at home or traveling, ghosting. Creating and administrating Microsoft Exchange email accounts. Microsoft Outlook / POP3 / Exchange email systems setup, insulation of printers, scanners, wireless network devices. Patch in new PCs or printers into the switch, repair damaged PCs, laptops, mobile devices and printers.

     Team Leader/ 1st/2nd line Support Technician
Bournville College      Bournville, Birmingham      July 2007 – Oct 2012

My primary responsibilities include: Deliver software support for Microsoft based operating systems, Microsoft Office and other 3rd party applications, Provide hardware support for Desktops, Laptops, Printers and Mobile communications. Active Directory 2008R2 – DHCP / Group policy. Installation and configuration of new hardware and software, including image builds / updates. Creating and administrating Microsoft Exchange email accounts. Use packages such as  CPAM (Cisco Physical Access Manager) to controll all Cisco systems. Investigating faults to identify the cause and develop effective solutions. Desktop rollout and support.

 Field Engineer/ IT Support
Fleet IT      Midford Place, London      Sep 2005 – July 2007

Responsibilities Installation of wireless networking equipment, managing incidents to resolution and within SLA requirements. Provide online support for windows XP, Microsoft Windows Server 2000, 2003,

Microsoft Exchange 2003. Installation of new PCs and printers for clients. Investigating faults to identify the cause and develop effective solutions  

Education and Training History

CPAM (Cisco Physical Access Manager) Training
CPAM     2012

Microsoft Certified Desktop Support Technician
MCDST    2008

Vista
 

Microsoft Certified Professional
MCP     2008

Windows XP

B Sc (Ho n s) IT

Information Technology 2005

Capita

Data Protection Awareness 2017

Diversity & Inclusion Training employee 2017

Financial Crime 2017

Information Security Awareness 2017

Social Media Awareness 2017

Key Skills

Active Directory 

CPAM Cisco Physical Access Manager

Windows Desktop 

Windows Server 2003/08/12

Microsoft Exchange 2013

Mobile Devices

Cisco LMS

Cisco Digital Media Manager
CITRIX

Ghosting

Excellent working IT knowledge on all levels
Ability to diagnose and solve IT issues
Ability to plan and prioritise effectively
Good problem solving skills
Ability to work under pressure whilst maintaining a calm attitude
Good knowledge and understand the functionalities of all Microsoft packages
Procurement of Equipment

Excellent Written and verbal communication skills

Experience of ICT Security ESET

Experience of Active Directory and Group Policy configuration and management

Experience of Disaster Recovery and Backup (Symantec)

Some knowledge of VOIP Technology

Answering incoming telephone calls from customers based within the IT department

Providing support to customers on a range of applications, including printer problems, software related issues,

Logging and handling user support calls on a daily basis.

Troubleshooting basic hardware problems on PC’s, printers, etc.

Routine software upgrades and testing of the in-house software.

Ensuring a high standard of customer service and support.

Experience in remote support

Sophos

nCentral

Nas

Groupcall