August 2016 to March 2018. Unisys. Senior Consulting manager​ (Alicante)​. European Agency • Program management activities oriented for IT process improvement, regarding IT Architecture (regular landscape & Enterprise Architecture) and Application Development. Project management for process redesign, and liaison activities between 20 distinct European Community countries offices and an EU regulatory agency. Self Em​ployed​. • Service management liaison & people manager between a business segment´s Client (Banking) and an ITIL implementation process. • European Project for a Retail Chain segment, where I was in charge of the SM role (Off shore from India) for Software subjects, considering a complex SCRUM project with Microsoft products and the Omnichannel approach.

IBM April 2010 – August 2016. Global Delivery Centres. Senior Service Availability Manager (Czech Republic) • Service Management activities under ITIL model, being responsible for the relationship between the technical teams and the Client requests. Logistics & Government business. E2E Regional Program Manager for Iberia & Latam. (Barcelona).​ Insurance business. • Execution of a Liaison role for a Global Project, considering the IT Infrastructure scope and managing a set of activities for both Transition & Transformation (Iberia & LatAM) and Migration & Consolidation (Global scope). DPM – Delivery Program Manager (Poland)​ Government and Manufacture business. In charge of business transformation between the Poland Delivery Centre and both BNL, UKI regions, taking responsibility for example: • DOU/SOW documents approval for transition and regular services phases; • Participate by one active way with Projects Portfolio, supporting the all transition activities; • Provide account leadership to the service delivery team to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. • Responsible for tracking and reporting service level attainment/objectives specified in Service Level Requirements; IBM Senior Service Delivery Manager. (Madrid) ​Telecom triple play business. Performed the transition and BAU activities, doing the liaison role between the IBM Delivery Centre, the client’s office, and the five client’s providers. IBM Global Account. (Slovakia) EMEA competence lead desk side services (Program management. Workplace management, Internal IT activities, User´s IT support). Responsibilities: Management of EMEA requests concerning hardware and software. Technical support management role for all IBM EMEA notebooks and printers. EMEA DPE for Computers and Collaboration ​(Program management. Software Development & implementation, Asset management). Responsibilities: Involved in software project management on the EMEA level for application development, as well as managing backup software tools, operational systems, IP telephony and new mobile application services (managing resources from Germany). On the asset side, I was working at the EMEA Printing Architecture / new printer acquisition, externalization of printing services and notebook production & distribution. (Managing SDMs from the India DC). Global Delivery Centres. Delivery Program Manager. (Poland)​. Life Sciences / Pharma business. • Project management activities for a global account, oriented to the Transition & Transformation (process redesign) from other IBM GDC to the PL GDC, working together with the Client Global PMO. Delivery Project Executive. (Brazil). ​Telecom Business – Landline and Mobile Operator. • Service delivery management activities, that involved liaison role, costs, SLA achievement, resource management, business transformation (from Mainframe to distributed architecture) and contract negotiations, considering two contract´s responsibility in Brazil / Spain.

Self-employed (Spain). November 2008 – March 2010. Business Transformation Consultant​.(Spain & Portugal)​ Customer Experience Define a Customer experience strategy, working together with business development in relation to innovation processes / process redesign and Lean IT / outsourcing delivery models.

Fujitsu. Service Management Manager.​ (Madrid)​ Telecom Business. November 2007 – September 2008 • Responsible for the delivery management of IT services in some distinct business areas such as landline, hosting, mobile, and networking. Working on the transition phase for transfer the service from 18th third party providers. • Managing several kind of distinct resources, including continuous improvement (Lean IT) consultants, Service Delivery managers and third party IT suppliers; • Liaison with client focal points (director / CIO level) in order to achieve both SLA / KPI while carrying out risk management tasks and business transformation.

Capgemini.​ Senior Manager​. (Spain). November 2005 – November 2007​. -Business Development.​ Telecom Business. Building customer relations; answering RFPs; presenting to potential customers; designing business solutions, and liaising with technical teams. – BU Service Delivery Manager ​Hardware / Software manufacturer, Banking, Chemistry, Pharma, Automotive and Telecom business. • In charge of the production for international customers covering technical support, IT systems support, contact center and IT infrastructure services from Spain to Europe performing the “Right shore” model; • Responsible for the Business Unit P&L, including EMEA customers such as GM / Opel, Lilly, Kemira, Vodafone and SUN Microsystems EMEA; • Responsible for people management, including service delivery managers; • Pre-sales and BID manager support in the “Right shore” model; • Providing coaching, mentoring, conflict situation management and action plans to the management team in order to achieve the SLAs. Service facts: • P&L margins increase with upper results for the EMEA projects; • No attrition from the management team and increase customer’s satisfaction. -IS Applications Manager: Santander Bank. (Banking business). Applying a change management program in order to redesign the application development process, oriented to the relationship with software factories (including midrange languages, like Java).

Portugal Telecom/TMN​. (Lisbon)​ June 2001 – November 2005.. Program Manager. ​Triple play operator. Corporate IT program management activities, including the reporting to the CIO. Key projects: • Providing innovative services and liaison activities on an international level in order to implement a new software package: billing (Geneva) and mediation systems. • Managing an Internet Mobile Portal taking into consideration content and application development for a market of 5 million customers. • Brazilian assignment: Develop a new Enterprise Architecture design for the VIVO´s CIO. • Corporate program of projects including certification for ITIL, CoBIT, BS 7799 and Sarbanes Oxley Act – SOX

IBM Global Services​. (Brazil)​ June 1999 – June 2001. DPE, Delivery Project Executive. ​Manufacture, Credit Card and Retail business. Liaison; IT transitions to the IBM Data Centre. • E-business customers: liaison activities for critical mission Internet Portals including own responsibility for the transition phase, with DC space & tech features definition. • US Assignment (RTP – North Carolina, USA)​: My business unit assigned me for one worldwide IBM Telecommunications deal activities. Atos Origin. (Brazil). IT Consulting Manager.​ June 1994 – November 1998. Health Insurance, Domestic Appliance & Logistics business. • Reengineering projects​: People management, application development, software package implementation. Reporting to the Head of Consulting. • In charge of an EDI team, people management, offering management and Sales. • The Netherlands assignment: Global EDI project development at Eindhoven, NL​. Several roles​. (Brazil) ​June 1985 – June 1994. Banking, Manufacture, Building, Research and Electric Power business. • Roles: Project management; IT Consultant; IT System Analyst; Database / Operational System Administrator; IT programmer; Scheduler.

EDUCATION ITIL Lifecycle certification for: Service Strategy and Service Design. Exin-Poland ITIL V3 certification. Exin-Poland PUC – Catholic University – Institute of Computer Science, Campinas, Brazil Master of Science in Information Management Achievements: For the Information Systems Management module, I developed a subject called “Innovation’s integrated model for an IT perspective”​, where I incorporated disruptive and sustaining innovations approach based on Clayton Christensen concepts. Systems Analysis • Specialization: “Lato Sensu”. Client Service’s Architecture. 360 hs. • 4 years Bachelor of Science Degree. Fundação Getulio Vargas (FGV), São Paulo, Business reengineering​ – Continuous Education.

COURSES SCRUM; IBM Design Thinking, ​IBM Basic Blue leadership; IBM Governance Workshop for Global / Regional Customers; Innovation Workshop: Basadur’s creativity model; Lean IT Service’s Champion accreditation: practice and pilot deployment; IBM EMEA Consulting SOA Workshops.