Dell International Services, Bangalore,September 2017 to Present

CAPGEMINI, Bangalore,May 2016 to September 2017

Accenture Services PVt LTD., Bangalore,September2008 to May 2016

MAC MILLAN INDIA LTD., Bangalore,November 2005 to August 2008

SCIENTIFIC PUBLISHING SERVICES PVT LTD., Chennai, January 2004 to October 2005

Release Management

Company: Dell

Ø  Responsible for Scheduling, coordinating and managing the enterprise releases of all IT application to production environment.

Ø  Co-ordinate and work with stakeholders for preparing the release schedule, scope, calendars and delivery requirements.

Ø  Lead and co-ordinate the Release activities including the execution of deployment plans and checklists for both production and non-production windows.

Ø  Communicate Release windows and Schedules to the Business as required.

Ø  Lead and organize walk through meetings to review project roadmaps with IT teams and stakeholders. Project roadmaps includes Project Impact, UAT, Go/ No Go readiness assessments, correct build version to deploy, task dependencies, review of back out plans, identifying risks and reviewing of test plans ensuring that all initiatives adhere to the release process and procedures.

Ø  Collaborate with Project Managers and Quality Assurance teams to conduct UAT and risk assessments, ensuring project readiness for production and validation.                                                                       

Release Management

Company: Capgemini

Ø  Managing all phases of project from development to implementation by ensuring that business deliverables were completely satisfied, on time and within budget.

Ø  Overall responsibility to deliver technical solutions to business within scope, budget, schedule and quality constraints.

Ø  Driving process improvements and operational stability.

Ø  Partnered effectively with outside vendors, technology, and the business to manage risk and minimize solution impact.

Ø  Negotiating Release issues and schedules with internal customers and reporting status to Executives.

Ø  Co-ordinating with Project Managers, Dev leads, Testing Lead and Service delivery Managers for executing the releases with zero error operations.

 Release Management

Company: Accenture

Ø  Responsible to oversee all enterprise releases of new applications and changes to existing applications to production environment using ITIL methodology. Coordinate the cross functional IT project  teams including Development, QA, UAT, Regression Testing and PM’s as required to successfully deliver adhoc, minor and major releases to production in a timely manner.

Ø  Responsible for the deployment of releases as per the policy defined in the controlled manner.

Ø  Managing and coordinating deployment activities for both production and non-production Environments.

Ø  Hostthe Gate meeting for accessing the exit criteria to reach the Go/No Go decision and go ahead with the agreed way of release.

Ø  Manage, review and prioritize all the change requests according to release management processes, policies and procedures.

Ø  Manage and update the release management documents which consist of release policies, procedures, processes and standards.

Ø  Maintain the track record for the issues and risks faced during the release as part of continuous improvement.

Ø  Post implementation review to discuss the setbacks and issues faced during the release with all the stakeholders.

Ø  Measure Release KPIs to ensure Releases are delivered on time and within budget.

Ø  Work with Service delivery Managers and Solution Architects for preparing the release calendars.

Ø  Providing continuousimprovement plan on release management process across all applications.

Ø  Participate in CAB meetings to discuss the Release scope and roadblocks.   

ProjectManagement              

Company: Accenture                                                                                         

Ø  To manage the IT operations under various competencies like Incident, Change and Service Level Management using ITIL concepts.

Ø  Build and deploy interactive reports and dashboards.

Ø  Responsible to create service performance with respect to KPIs & engagement metrics, i.e. adherence to SLA, the balanced scorecards.

Ø  Generating metrics for service performance both on a regular and an ad-hoc basis.

Ø  Monitoring of tickets and taking necessary actions to meet service level targets.

Ø  Responsible for monitoring queues within ITSM remedy.

Ø  Prioritize the incidents, based on criticality and urgency.

Ø  To make sure the all Critical and Major Incidents are addressed within SLA response and sending out the Critical Alerts for such Incidents.

Ø  Monitoringthe tickets and escalatingin case of missing the service level targets.

Ø  Managing high and critical Incidents to ensure timely completion.

Ø  Managing user escalations for Incidents and change requests.

Ø  Ensuring correct execution of Incident Management Processes.

Ø  Actively manage the monitoring and resolution of stalled or breached tickets.

Ø  Responsible for the end-to-end service level attainment.

Ø  Identify trends or high call volumes that indicate Major Incident is in progress.

Ø  To regularly review, performance and trends in response to incidents and to provide recommendations to the Service Manager for service improvement.

Ø  Responsible to ensure all required work info entries are added to the change request including Impact Assessment, Risk Assessment, Implementation Plan, Test Plan, Back out Plan, Communication Plan, as well as scheduled dates.

Ø  Ensures the implementation of the Change upon receipt of approval.

Ø  Participate in the escalation process, involving senior delivery team both within Accenture and at the Client side.

Ø  Monitor team commitments in delivering the project and support activities on time with required quality through regular follow-up.

Education & Credentials

MSc Physics, November 2001

BSc Physics, June 1999

ST JOSEPH COLLEGE,Trichy, TamilNadu

Certification

 ITIL V3 foundation

Prince 2 Practioner

 Skills

Release Management

Project Management

Software Tools

MS Office (expert),

 Word, Excel,  PowerPoint

Remedy ITSM

Service Now

HPQC