From 03/2015 – To now System & Application Operation Manager Lottomatica S.p.a., Roma My team manage delivery, change management, deployment, assurance and analysis for all the systems and applications of production and “test&certification” environments. The business in our scope are: Lotto, “10eLOTTO”,”Million day”, BETTING, INTERACTIVE, B2B portal (for scratch and win selling), and more. H24 services, which manage millions of transaction for a total founding of billions of euros. The team are composed of 12 senior system engineers and it take care of more than one thousand nodes (systems & applications). We are able to follow our customer any days of the year at anytime. IT Department

From 03/2012 – To 03/2015 Voice Competence Center Manager Lottomatica S.p.a., Roma Voice applications for the contact center platform (B2B and B2C channel), design, implementation and maintenance: • CTI platforms (Cisco and Genesys) up to 300 agents (delocalized in several countries) for B2B (business channel and assistance for services provided in Italy) and B2C (for Italian and international interactive customers). • CTI integration Vs other back-end environments (CRM, DWH, e-wallet, payment gateway, etc.) • Corporate voice architecture: about 2500 active telephones on the Cisco UC platform. • SS7 Sed Multitel interconnection (over 2500 CIC channels) with class 4 carrier-grade (transit), in compliance with the O.L.O. • SBC / SIP PROXY architecture, for the collection of VoIP calls (Trunk SIP) for national and international services. • LAN network management of the Italian brunches office: active equipment and wiring (6000 network points). IT Department

From 02/2008 – To 02/2012 Senior Network/Security Engineer Lottomatica S.p.a., Roma Inside the Network / Security Competence Center team, taking care of IDC and back-bone project development. Supervising the delivery of projects and the provisioning of new resources, also covering the role of maximum escalation for assurance. IT Department

From 01/2003 – To 01/2008 Network/Security Engineer Telecomitalia S.p.a., Roma Member of the Network Operation Center, as the third level of escalation for the IDC / DC Telecomitalia and for the entire company group network (DACON / VDCN). Direct responsibility for the design, delivery and assurance of new platforms. IT Department

From 09/2001– To 12/2002 Network/Security Engineer Saritel S.p.a., Roma In the "Managed Service and Platform-Networking & Security" group. Working on network design and operation in the IDC (Internet Data Center) and Intranet networks. IT Department

From 02/2001– To 08/2001 Network/Security Engineer Telecomitalia S.p.a., Roma "Sviluppo Professionalità Internet" was a recruitment campaign of Telecomitalia s.p.a. Six months of training at the Guglielmo Reiss Romoli high school (AQ). IT Department

INSTRUCTION & TRAINING From 09/1997 to 03/2011 Electronic Engineering QEQ level 7 UniRoma3 ▪ 15 exams of the old academic order From 09/1992 to 08/1997 Electronic Technical High School QEQ level 7 ITIS A. Einstein, Roma 

PROFESSIONALS SKILLS Native language Italian Other language English A2

Organizational and management skills • Project Management • Manage Service Level Agreements and meet all the targets IT Service Management • Design and optimization of operational processes • IT Business Analysis (ROI) • Budget • Supplier management • RFO & passive cycle Professional skills • Assist team with problem triage, categorization, root cause analysis • Provide Level 1 & Level 2 application support, coordinating the involvement of business and/or development resources in problem resolution as necessary • Provide leadership in critical issue resolution during the war room process • Strong problem solving skills even under stress. • Lead change management process • Cooperate with other leaders within IT organization to establish, communicate, and implement strategic capabilities • Promote and develop a tools that increase systems availability