Marzo 2016 – Oggi

Figura ricoperta Sistemista microsoft Datore di lavoro Sky italia Luogo Milano

Settembre 2008 – Marzo 2016

Figura ricoperta Sistemista Microsoft Datore di lavoro Banca popolare di novara Luogo Novara

Istruzione e Formazione

Data Giugno 2008

Titolo della qualifica rilasciata Perito capotecnico in informatica

Istituto di istruzione o formazione Itis Fauser Novara

Luogo Novara

Conoscenze linguistiche

Lingua Italiano

Capacità di lettura/scrittura Madrelingua

Capacità di espressione orale Madrelingua

Lingua Inglese

Capacità di lettura/scrittura Ottimo

Capacità di espressione orale Ottimo

Conoscenze informatiche Capacità e competenze informatiche

27/09/2006–01/01/2009 IT Support Technician
Start SRL ( Banca Popolare Di Novara customer ), Milano (Italia)
? Received help tickets from users on campus and delegated tasks to appropriate departmental
personnel.
? Provided on-phone and online support for users of extended campus communication network to
facilitate effective operation of IT resources.
? Delivered troubleshooting solutions to departments and console operators experiencing difficulties
with software, hardware, and network connectivity.
? Implemented improved assessment and analytical techniques for further achievement of identified
departmental goals.
? Learned from IT professionals how to meet the support needs of a fast-paced technology company
serving clients around the world.
? Communicated with company reps and vendors to identify computer products that would support
and enhance departmental and company operations.
? Assisted in implementation of new hardware and software solutions within company to improve
workflow and customer service provision.
? Provided support to users learning new technology assets to support existing operations and to
make possible workflow expansion.
02/01/2009–02/01/2011 System administrator
Domino SRL, Milano (Italia)
? Maintained and updated any needed system procedures and documentations
? Performed routine maintenance and updates on all center computers, cameras as required (Imac
coordination).
? Administrated and managed email on all mobile devices (iPhone, Android)
? Provided technical support and educated users on new computers, equipment and software.
? Supervised a staff of four employees.
? Insured records were being kept and maintained on all equipments.
02/01/2011–10/02/2016 System Administrator
MadTech SNC (Banca Popolare Di Novara customer), Vercelli (Italia)
? Took help ticket jobs assigned by IT supervisor and recorded ticket results for reporting and recordkeeping,
using BMC Remedy
? Worked closely with IT team members and supervisors to improve troubleshooting skills and
situation analysis.
? Assisted users with implementing new software and network infrastructure to ease transition to new
technology assets and planned operations.
? Supported senior technicians with complex tasks and time-sensitive achievements to meet client
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Curriculum vitae Palo Mirko
expectations and user needs on an identified schedule
? Designs, administrates, and supports systems, networks, and application infrastructure (e.g.
LAN/WAN, firewalls, routers, systems security, global email systems, etc.
? Configuring, monitoring and troubleshooting software licences,
? Manage powershell and batch scripting,
? Configure, monitor, maintain and troubleshoot Lotus Notes, Altiris Software Virtualization, Secure
Client VPN, monitoring, administrate, troubleshoot, and manage infrastructure based systems
? Responsible of McAfee Antivirus and Epo Console
? Configure Script for unattended installation of requested software and Log Report
? Creation and Manage Pccom Macro Script
? Creation and Manage Virtual Machine (Vmware)
? Responsible of unattended windows update installation
01/03/2016–alla data attuale Engineering Maintenance Technician – Broadcast
Sky Italia, Milano (Italia)
? Optimized all digital and analog equipment used in the television broadcasting department.
? Provided direct solutions and support to the television broadcasting personnel equipment and
facilities.
? Configured new client deployment through troubleshooting evaluation and resolution services.
? Maintenance of Broadcast Transmission Facilities (including Harris automation, Harmonic Video
servers, Imagine Imagestore).
? Maintenance of Post Production Facilities. ( Avid Software)
? Operation and maintenance of Vision / Audio Mixers e.g. Snell Kahuna
? Operation and maintenance of graphics equipment e.g. VizRt
? Use of PC based drawing packages e.g. AutoCAD.
? Configuration Jupiter matrix