LANGUAGES:

Spanish: Native

English: C1

Italian: B2

professional experience

Business System Analyst– ( Workshop and Parts Process Responsible – SALES / AFTERSALES ) | VOLVO GROUP

OCT 2015 – Present

·         Management of sales/aftersales processes (including CRM – Customer Management): continuous visits to the different sites at national level and supporting them to improve their sales and aftersales processes.

·         Using of corporate systems in order to adapt them to local needs, following global policies,creating amounts of data/daily statistics that could help the daily work of the workshop, helping in increase productivity / efficiency (at aftersales level).

·         Monthly meetings with the European Volvo team to get the sales and aftersales processes (Way of Working) best practiceat European level in orderto implemented them atlocal level.

·         Configuration of the system DMS according to workshop’s needs and analysof the different requests of changes done by users and market unit in order to create the proper RFC and test them with the European team in UVT (Deply / Rollout / Follow up ). Once the change in the system is done and tested, I manage trainings of all users and createtrainingsmanuals.

·         Responsible/Ownerof Volvo Truck Portal – managing access and training of users/employees.

·         IT Projects coordinator: managing business system projects (design, testing, deploy… )

·         IT Business Consultant.

IT Tech systems | VOLVO GROUP

JAN 2011 – OCT 2015

I was supporting all the Market Unit in terms of Infrastructure (servers, networking, back up… ), Project leader , Stock control, Buyer and Negotiations with suppliers and technical coordinator in Spain.

IT Support | SITEL / SIEMENS

JUN 2010 – DIC 2010

International support to users of Codere, Exchange, Windows Server 2003/2008, Configuration Manager, BES (Blackberry Enterprise Server, QC ( Quality Center ), KAseya, AD, SAP, ticketing…

IT MANAGER |HUGO BOSS IBERICA

JUN 2008 – MAY 2010

Systems responsiblefor Hugo Boss Iberica (Spain and Portugal). Responsible for the creation and implementation of projects, installation and maintenance of shops, offices and warehouse logistics. Hardware and software Maintenance, buyer and negotiating with suppliers. Care pack maintenance and telecommunications manager. Key user of Sap in Spain and Portugal. I gavesupport of helpdesk to 320 users of the office, warehouse and stores with a employed in my department ( hardware, software, mobile devices…. )

HELPDESK | IBERIA AIRLINES

1999 –  2002

Helpdesk for users of Iberia Airlines offices in Las Palmas de Gran Canaria giving support to computer users in their corporate software, Microsoft Office, Windows, printers, hardware

Academic Background

UNIR

Actually

Graduated in Computer Engineering

IDE-CESEM

2016

PMP ( Project Management Program )

GLOBAL KNOWLEDGE

2013

ITIL ( Foundation and Advance – Service Transition )

GLOBAL KNOWLEDGE

2012

VMware ( VSICM: VMware vSphere 5: Install, Configure, Manage, Modelling, Virtual Environments and Simulation )

AZPE

2008

CCNA ( Cisco Certified Network Associate )

skills /abilities

Written and verbal communication skills , Strong customer service skills, Self-motivation and ability to take the initiative, Ability to work well under pressure, Able to take on responsibility, Good organisation, with attention to detail, Teamwork skills. Efficient, Energic, Honest, Optimistic.

PROJECTS NETWORKING

Working directly with British Telecom implementing a Global MPLS for all the company and making meeting with all the people around the world looking for the best way to make the different tasks and process.

VOLVO – RENAULT MERGE

During the merge of Volvo – Renault i was looking for the best synergies in order to use the same software for the different systems, migration of Navision to SAP for Sales departments, creating new profiles for the new roles in the market unit.

Coordinating the projects around Spain ( data migrations, infrastructure and installation )

NEW FACILITIES

Looking for the best facilities for Volvo – Renault Headquarters with Real Estate and installing from scratch, servers, cabling, networking….

Installing the new workshops with the necessary infrastructure and software needed for the busines