Employment                           Addiko Bank a.d. Belgrade

Mar 2016 – Feb 2019                 Head of Network Business Support and Analysis Department

–      Coordination of a sales network (260+ employees), business activities, sales steering and support staff in their day-to-day operations

–      Reporting, analysis of the data, commercial planning, control as well as development of stimulation system for network employees and initiatives for improvement of their performance

–      Writing of procedures, implementation, adaptation and improvement of quality of procedures, processes and documentation in the division, monitoring of service quality as well as measures to improve

–      Leading and participating in the work of project teams within the Bank and Addiko Group, with the introduction of new banking products and processes. 

–      Annual training and coaching plan, organization of the training and training material, coordination of centrally planned activities for the network employees

–      Regulation – a legal support, correspondence with domestic financial institutions, handling of complains, resolving the findings of the internal audit for sales division

–      Supervision of the central vault, cash management for the network

Sept 2011 – Feb 2016               Head of Regional Sales Management Department

–      Coordination and control of all (fourteen) branches and sub-branches and 80+ employees

–      Sales steering, implementation of bank (group) strategies, monitoring and improvement of sales processes and overall performance, control of service quality standards, compliance management, internal controls, AML, coaching, capacity management within the branches, planning, budgeting and profitability

–      Responsible for fulfillment of all plans in PI and SME, cross selling with corporate/public, approval of loans up to exposure of EUR 300.000

–      Strong relationship with clients with focus on Corporate, SME and Private banking, acquisition, negotiation and x-sell of new products, monitoring of their business, anticipating and proposing solutions to problems, restructuring of loans, control of provisions, NPL

–      Negotiating with risk and legal department about terms of loans

Nov 2008 – Aug 2011                 Head of Branch

–      Coordination and control of branch and three sub-branches, coaching of staff, interpersonal relations, internal controls

–      Budgeting, planning of loan portfolio and profitability of whole branch

–      Acquisition of new clients, cross selling, negotiation and finalizing terms  of loans and deposits, presentation of all bank products

–      Chairman of branch loan committee for amounts up to EUR 250.000

Aug 2006 – Oct 2008                 Head of Sub-branch

–      Coordination and control of work flow in sub-branch

–      Chairman of sub-branch loan committee for up to EUR 50.000

Mar 2004 – July 2006                Controller/Shift leader

–      Control of teller and loan officers, internal controls

–      Preparation of various reports for head of branch/sub-branch

                                                Societe Generale Banka Srbija a.d., Belgrade

Dec 2002 – Mar 2004                Deputy Branch Manager

–      Control of tellers and loan officers

Oct 2001 – Dec 2002                 Account Officer

–      Accounts, deposits and loans for retail individuals

2000                                         Faculty of International Management, Belgrade

–      Internship job in student relations department

1996                                         Benetton Sports System, New York

Internship in marketing department

Education 1993 – 1997 Faculty of International Management, Belgrade Degree in International Management 1996 Manhattan Institute of Management, New York Intensive Business English Courses 1991 – 1993 Mill Hill School, London Courses – Frankfurt School of Finance & Management Bankakademie HfB: Leasing education basic module – IEDC School of management, Bled: Achieving operational excellence – Gentis, Zagreb: Service quality standards – Methodus, Zagreb: Sales skills for branch managers – Korn&Korn, Germany: Value creation for Financial Institutions – Risk analysis and company financing – Institute for Accounting and Auditing, Belgrade: Basic Accounting – Academy of Banking and Finance, Belgrade: Certified Branch Manager – level I – Malik Management Zentrum, St. Gallen: System-orientated Management I and II

Languages Serbian, English, Italian (elementary) Computer Skills Proficient in Microsoft Office (Word, Excel, Power Point), Lotus Notes, Banking Applications, CRM tool