Project Manager / Consultant May,2017 – Present Ericsson – Vanrise: Project manager: New CCBS Project – CCBS (Customer Care & Billing System) is the extension of Current CCBS project that made by Alcatel-Lucent with Syrian Telecom Customer  Work closely with stakeholders to create and maintain a product according to business value and their requirement  Identify and mitigate significant project risks  Identifying issues as they arise and facilitate problem-solving  Interact with and motivate multidisciplinary teams to achieve a common goal.  Monitor progress and recommend schedule changes or resource additions  Manage and deliver IT software developments projects across domains, from requirement base phase to final product and software

Project Manager 2014 – April ,2017 Syriatel – Telecommunication Mobile Company  Prepare the schedule and plan of the project according to different teams ‘s plan and integrate all together to finalize the whole project plan.  Secure that best value is obtained for the project whether it will be developed internally or externally with specified suppliers and vendor  Monitoring project’s progress and its activities and analysis any changes or any issue can cause delay or baseline shifting  Organizing and facilitating Project Steering & Operating Committees meetings.  Communicate project plan, deadline, milestones and updated information with stakeholders, business owner / sponsors and solution provide (supplier)  Creating effective, informed and highly motivated teams focused on their task and project objectives.  Conflict resolution as it arises and address formally these conflicts when it’s not resolved  Identify change requests, review it and approve/ reject it and ensuring only approved changes are implemented. I was project manager on Projects when Marketing / Sales / Customer service departments are the business owner, and the implementers or internal (IT Department) or external (Supplier). And Mobile Applications portfolio Project Examples: SIS (Sales Information System), TERRA (PSO CRM), Campaign Management Sys, Marketing Products & Services,

Career history Software & Development Engineer 2006 – 2014 Alcatel_Lucent – Telecommunication Company  Communicate with the customer and key stakeholders, analysis their requirements and manage to implement their expectation.  Coordinate between STE (Syria Telecommunication establishment) and Alcatel France for new /change requests, and modification.  Tracking and monitoring project workflow.  In charge of WEBPACK application that deal with Ericsson &Siemens Switches.  In charge of any new action and synchronization between applications and system.  Train customer in France – Paris for many sessions.  Developing source code in TCL language, connect to oracle Database, Build wizards,  Dealing with Ericsson and Siemens commands (MML) to connect switch directly.  Developing procedures and functions with PL/SQL.  Developing UIs using JavaScript, ASP connected to oracle Database Software & Development Engineer 2004 – 2006 ISS (Internet Systems Support) – Outsourcing Company  Bank Reporting System. Developing Stored Procedures in MS-SQL server, schema designing and analyzing customer requirements.  UIs for a Yahoo. Developing interfaces using PHP and Java Script connected to MySQL database.  DB for a Yahoo. backend developer (ORACLE Database)

Academic 2019 – MBA – University of South wales (United Kingdom) 2014 – PMP: PMP Certified by PMI 2004: Engineer of Computer Science in Information Technology &Software engineer. Damascus University, Damascus-Syria Courses PMP (Project management professional) RMP (Risk management professional) GTM (Go to Market) – Microsoft Business Public speaking Languages English: Fluent French: Very Good Arabic: Native Language