1 Sep 2018–Present IT Consultant III Deloitte Albania and Kosovo, Tirane (Albania), Tirana (Albania) ▪ SAP data and Business Document archiving maintenance ▪ Job scheduling, Monitoring and maintenance ▪ Develop Shutdown and Startup plan and action it when required ▪ SAP print / spool creation and management ▪ The RFC interface system ▪ Maintain up-to-date SAP ecosystem documentation and inventories across the enterprise. ▪ Ensure availability and optimal performance of services through continuous assessment of IT infrastructure operations. ▪ Provide advance notification of all planned system and IT Infrastructure scope outages and set realistic expectations on availability. ▪ Participate in cross functional project reviews and Identify high risk areas pertaining to the SAP ecosystem. ▪ Administration, performance tuning and support for incidents. ▪ Provide Onsite and on-call support. ▪ Manage and execute periodic technical audits on the SAP landscapes in compliance with applicable legislation for the client ▪ Perform root cause analysis. ▪ Participate in performance reviews. ▪ Identification of faults in performance, providing input on ideas for improvement. ▪ Perform recurring or high-impact incident reviews and manage them.

1 Jul 2017–1 Sep 2018 IT Consultant 2 Deloitte Albania and Kosovo, Tirane (Albania) ▪ Manage/Execute daily monitoring of SAP environments under responsibility as well as coordinate remediation actions in case of incidents ▪ Management of user authorization profiles in the SAP environments (creation, update, deletion, assignment in SAP ERP, Business Warehouse, Business Objects, Process Integration) ▪ SAP Backup and restores ▪ SAP data and Business Document archiving maintenance ▪ Job scheduling, Monitoring and maintenance ▪ Develop Shutdown and Startup plan and action it when required ▪ SAP print / spool creation and management ▪ The RFC interface system ▪ Manage and execute periodic technical audits on the SAP landscapes in compliance with applicable legislation for the client ▪ Day to day support of Linux and Widows SAP ecosystem operating systems ▪ Review actual time vs. budgeted time and request updates of the ticket ▪ Follow up on appointments after they’ve have been completed ▪ Ensure work is always evenly distributed among resources on tickets ▪ Provide EFS certificates to the user ▪ Working experience with users management tasks in Active Directory

1 Mar 2017–30 Jun 2017 IT Consultant 1 Deloitte Albania and Kosovo, Tirane (Albania) ▪ SAP Consultant ▪ Reporting issues and recommending process improvements ▪ Providing mentor-ship and support to other analysts within the team on product and technical issues ▪ Provide remote technical support to clients in all industries. ▪ Provide escalated technical support that requires an internal or 3rd party on-site presence, (HW/SW faults including data backup recovery); ▪ Familiar with supporting routers, switches, firewalls, VPN devices and load balances; ▪ Management of SAP transport through the SAP landscapes in scope and coordination and followup with third vendor/service provider for transports not in immediate scope (such as Support package implementation and upgrades) ▪ Coordinate resolution of incidents or implementation of patches between third party vendor/service provider and clients ▪ Monitoring all systems, including work processes, systems logs, locks, developer traces, disk space etc

5 Jan 2016–28 Feb 2017 NOC Specialist Deloitte Albaia and Kosovo Rr. Elbasanit, Pall. Poshte Fakultetit Gjeologji Miniera, Rruga e Elbasanit,, 1001 Tirane (Albania) https://www2.deloitte.com/al/en.html ▪ Troubleshoot all incoming issues (phone, in-person) and put in a ticket to serve as record. If the ticket is not resolved, reassign to tier 2. ▪ Customer support on monitoring products ▪ System management and configuration ▪ Testing and integration of new technologies ▪ Escalate issues to management based on evaluated and discussed options ▪ Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved; ▪ Liaise with the service desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements; ▪ Make sure issues are solved and service requests are correctly dealt with. ▪ Present solutions in written or oral reports ▪ Help clients with change-management activities ▪ Documentation of the installation process and other necessary information for the future clients reference and provide them consulting help whenever is necessary ▪ Technical / scientific support qualified telephone and / or remote to customers and collaborators on instrumentation and products for laboratory diagnostics ▪ Sap Specialist Business or sector Information and communication

May 2015–Jun 2015 Internship – Assistant IT A.E.Distribution shpk Rruga George W. Bush 1, 1001 Tirana (Albania) http://www.aed.al/ Business or sector Information and communication

1 Oct 2013–30 Jun 2014 Customer care – Operator Greencom Albania, Tirana (Albania) Business or sector Media and publicity

Oct 2012–Apr 2013 Computer assistant Computer assistant IT Department, Ministry of Food and Customer Care Sheshi Skënderbej 2, 1000 Tirana (Albania) http://www.bujqesia.gov.al/ Business or sector Information and communication

EDUCATION AND TRAINING Dec 2014–Sep 2015 Professional Master in Software Engineering Universiteti Politeknik i Tiranes Sheshi Nënë Tereza, Tiranë, 1000 Tirana (Albania) http://www.upt.al/ THESIS:"Multi Protocol Label Switching and its implementation in the network" Oct 2009–2013 Bachelor degree in Software Engineering Universiteti Politeknik i Tiranes Sheshi Nënë Tereza, Tiranë, 1000 Tirana (Albania) http://www.upt.al THESIS : "Implementing High Aviability Techniques on Virtual Servers" Jul 2013 Certificate in "Introduction of Contemporary Mathematical Analysis " Prishtina International Summer University, Prishtina (Kosovo), Prishtina (Kosovo) Jul 2012 Certificate in "Algebraic Curves" Prishtina International Summer University, Prishtina (Kosovo), Prishtina (Kosovo) 2005–2009 High School Diploma Shkolla Jopublike Nr 1, Vlora (Albania)

PERSONAL SKILLS Mother tongue(s) Albanian Foreign language(s) English B2 Italian C2  French A2

Organisational / managerial skills – Excellent team member, as i have been in Deloitte for three years one of the principal thing that Deloitte teaches is how to be member of a great and successful team. In this years i learnt to listen from those who have much more job experiences than me, to complete my duty on time and be there for the colleagues who needed me – As i am a really friendly and sensitive person i show concern to all my friends and be there when a friend is having a hard time so that I am often a point of reference for my friends – I am a very discreet person as i know well when to disclose personal information and when not to, quality which i proved in AED company, in which I had an internship, during the time that they were committed to confidential documents about ISO 9001 and ISO 27001 – Ability to organize team work of small or large groups of people gained by coordinating the work of small collective as my new colleagues during theirs internships. – One of my principles is to respect others feeling and values and to try to see things from the other person's perspective Job-related skills SAP System Operating Systems Network Other skills Hobbies and interests Photography – Photography is inspiration. To fix something on camera for me means to stop time forever. Travelling – The expression that leads my life is "The heart of mine is made to travel the world." Trips give the opportunity to live, learn and be a citizen of the world at the same time. Books – I think that reading teaches to breathe differently