PRESENTATION
Project manager (PRINCE2 certified) of technical extraction, with an experience of more than 10 years in the ICT
world. My portfolio of results includes increasing staff productivity, opening up to new businesses, decreasing
ordinary and extraordinary infrastructure costs, managing partners and customers and creation of high availability
environment for business continuity.
Positive, goal-oriented attitude, strong communication skills and team spirit. I love multicultural and complex
environments; thanks to my work I have often been able to relate with people from all over the world.

SKILLS:
✓ Team management
✓ Analysis of business processes
✓ Extensive knowledge in project management
and control
✓ Ability to analyze, select and implement
strategies
✓ Budget management
✓ Problem solving
✓ Negotiation of contracts with suppliers
✓ Analysis and understanding of customer
needs
✓ Cybersecurity
✓ Network protocols, routing and security
✓ VMware and virtualization technologies
✓ Active Directory, network services, clustering
✓ Antivirus and endpoint security systems

WORK EXPERIENCES

Memento labs April 2014 to Today (former H.T. s.r.l.)
Memento Labs is an Information Technology company based in Milan. It sells offensive and surveillance intrusion
services to many governments, law enforcement agencies and secret services around the world. Its remote control
systems are used above all for the fight against terrorism, international drug trafficking and the mafias.
Project Manager (July 2017 to present)
• Analysis and optimization of business processes
• Definition of internal policies and their application
• Verification of the conformity of the company and its products with both Italian and foreign laws and
regulations including GDPR, ISO 27001, ISO 626 and others
• Support the company in all its functions to assess security risks
• Creation of tools based on ITIL for mapping asset management, help desk ticketing, purchases, time
and day off, company travel and others
• Supplier management
• Promotion, creation and development of a "corporate culture"
• Regular meetings with management, with proposals for new projects, changes to company processes
and updating of existing projects.
• Managing of small classes for employees, providing technical and procedural manuals.
Security Engineer (April 2014 to June 2017)
• Definition of the technological and operational standards of the basic infrastructure and services;
• Definition of the security standards of the infrastructure and of the basic services;
• Evaluation of infrastructures, processes and practices of cybersecurity
Preparation and development of safety standards, policies and processes
• Supervision of the KPIs of the infrastructure and of the basic services
• Design of monitoring systems based on Nagios, Bluecoat and custom solutions for quantitative and
qualitative traffic analysis. Monitoring of network loads and routing devices with alerts for predefined
events such as unauthorized uploads or excessive traffic at certain time intervals.
• Design of honeypots based on pattern recognition on DNS calls, reception of unrecognized broadcast
traffic, detection of new devices in the network and detection of unauthorized ICMP traffic
• Management of URL filtering engines through proxies and SSL certificates
• Research and analysis of third-party products compatible with business demands and high corporate
security standards
• Creation of a company fileserver with encryption based on public / private key and certificates
• Choice, installation and management of the company's antivirus system
• Timely configuration of corporate switches and firewalls
• Creation of strong authentication systems based on client and/or OTP and/or certificates

Call & Call Group November 2007 to March 2014
The CALL & CALL group is one of the main Italian BPO operators – business process outsourcing, focused on
marketing, customer care and sales processes for both B2C and B2B. Founded in 2001, the group counts currently
7 operational offices in Italy and 1 in Romania, over 1900 locations and 2500 employees, thanks to which it can
design and provide multilingual services for the Italian, Romanian and International markets.

Infrastructure Manager for the Group (March 2010 to March 2014)
• Budget management.
• Project Managing.
• Supplier management
• Cooperation with business accounts
• Design and implementation of complex systems.
• Design and implementation of ISO and PCI DSS certifiable infrastructures.
• Design and implementation of interconnection systems between heterogeneous infrastructures.
• Management of the help desk group.
• Excellent knowledge of issues related to Networking and management of network devices. Great
experience in the Telco, Finance, Banking and Energy sectors

EDP of the Milan Call & Call office (November 2007 to February 2010)
• First and second level help desk
• Design and implementation of data entry systems
• Creation of inbound and outbound campaigns on the company CRM
• Creation of automated and customized reporting processes on customer requests.

Telephone operator (from 2004 to 2007)
• Telephone outsourcing activities for the main customers in the finance, Telco and Banking sectors.

ASL3 Monza, Local Health Authority (from 2002 to 2003)
• Installation at facilities of hardware, software packages and peripherals.
• Ordinary maintenance.
• Technical interventions for configuring software packages.
• Assistance service, by telephone or at the requesting structure, concerning the use of different software
packages.

TECHNICAL SKILLS
• Windows, Windows Server, Ubuntu, Mac OSX, Office
• Active Directory, VMware, Hyper-V, WSM, Sophos endpoint, Tivoli, BlackBerry enterprise server
• Checkpoint, Stonegate, Paloalto, 3com, PFsense, Sophos UTM, Extreme, HP switches, DELL
Powerconnect
• IBM Bladeservers, IBM Storage, DELL Poweredge, EqualLogic, and HP Servers