Figura professionale: Windows System Administrator, LAN/WAN Network configuration
| Nome Cognome | : D. A. | Età | : 32 |
|---|---|---|---|
| Cellulare/Telefono | : Riservato! | : Riservato! | |
| CV Allegato | : Riservato! | Categoria CV | : Sistemista / Tecnico informatico |
| Sede preferita | : Napoli, Firenze | ||
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Sommario
Competenze
- Networking
- sistemi operativi windows / Linux
- Help Desk
- Office 365
- Service Now
- iphone
- Active directory
- Exchange
- Gestione Asset
Lingue Parlate
- Inglese: buono scritto e parlato
Studi
ELECTRONIC AND TELECOMMUNICATIONS DEGREE
ITI Eugenio Barsanti, Pomigliano D’Arco (NA)
IT Certifications:
CompTIA A+ Certification
MCSA: Windows server 2016
Esperienze
Service Desk Operator at MSC Cruises (worldwide) :
• Incidents/change/problem management via software ServiceNow according to ITIL best practices
• Workstation/laptop configuration: OS Image creation and deploy
• HD Troubleshooting (Windows, MS Office, DHCP, DNS, VPN, VMs, SW
CTI)
• Business platforms accounts (Creation, editing and disabling)
• Asset Inventory management
•IT Support common HW/SW laptop issue (Windows 10 based)
•Laptop/smartphone configuration and deploy (renewal – Asset Inventory)
•Service Now incident management, Active Directory, Sharepoint, WDS server, Server Room maintenance
Service Desk Operator for MSC Cruises (worldwide) :
• Incidents/change/problem management by software ServiceNow according to ITIL best practices
• Workstation/laptop configuration: OS Image creation and deploy
• 1st line troubleshooting Remotely/on site (Business SW; MS Office,DHCP, DNS, VPN, VMs, SW
CTI)
• Business platforms accounts (Creation, editing and disabling)
• Users, computers and groups management in Active Directory
• Asset IT management
IT Support Specialist – Help Desk:
• Dispatching tickets to the right team
• Sw/Hw configuration workstations and laptops
• Generic troubleshooting Remotely/on site (Business SW; MS Office, DHCP, DNS, VPN, SW CTI)
• Business platforms accounts (Creation, editing and disabling)
• Users, computers and groups management in Microsoft Active Directory
• Asset IT management Visualizza meno
• Hw/Sw Configuration desktop and laptops.
• LAN/WAN Network configuration, Router, Switch, Access Point.
• Troubleshooting remotely/on-site for client companies.
• Planning and creation company brochure, order management relationship with suppliers and customers.
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