WORKING EXPERIENCE

Da August 2018
Employer Lastminute.com group Svizzera
task ICT Application Operation
– Support system Operation
(proxy-jira)
– Support 2 level on Contact a
Center contact with the provider
switchboard and Local IT of
outsource for technical problem
– Manage Contact Center
(switchboard Lastminute, used
from all outsource)
– Creation and maintenance of all
IVRS sale-service used in
Lastminute
– Manage and support on creation
users for the Contact Center
– Management and support through
a ticket tool
to all the staff of LMN group and
all the outsources (support for
problems on our switchboard, tkt
system)
– Manage provider for the public
numbers used in Lastminute
– Ticket system management (creation of users, sender, activation of download rules, etc.)
– Manage and Support on analysis used SQL application

March 2015
Employer Lastminute.com group svizzera
Task Data Analysis
– Creation and maintenance di Report
on productivity inside and outside (call
center) for calls and email managed
– Creation Query for extraction one
shot o daily, with sql-Vertica – Focal point with Reparto DWH

March 2015
Employer Lastminute.com group svizzera
Task TLC System Administrator
– Support helpdesk 1 level
– Manage Routing for public number
sales and service
– manage ticket system ( creation
users, sender,activation rule of
download ecc)
– Manage outsource(call center) for
route calls on your side
– Manage Switchboard inside with
creation campagne-users ecc
– Creation Mail for the outsource and
process for Training

January 2013
Employer Sirti SPA
Task Provisioning Manager Specialist
Activity of Delivery / Provisioning per
FASTWEB WHOLESALE technology
VDSL/SHDSL/ULL – order management
– solve technical problems such as failures /
suspensions
– solve problems related to customers with
direct contacts

January 2013
Employer Sirti SPA
Task ASSIGNED APPLICATION MANAGEMENT
Control activities TELETU Customer in
activation
Manage request from the customer
(TELETU) using application Unix (putty)and
creation Query with SQL Oracle

January 2013
Employer Sirti SPA
Task Network Integrator
Activities of Delivery for customer
FASTWEB – technology CVP-unique
reference Nord Italia
– solve technical problems such as failures /
suspensions
– solve problems related to customers with
direct contacts and order management with
Territorial System and Telecom

Dal september 2010 al Dicember 2012
Employer Visiant contact center
Task Assistance customer Fastweb – home/company line mobile and fix

data Dal september 2013 al January 2014
Employer Tim 4GRetail
Task Employee point of sale for Tim manager – technical assistance and sales

Data Da Luglio 08 al Settembre 2008
Employer Lutech S.p.a di Cologno Monzese
Task stage retribuito con mansione di tecnico commerciale e responsabile
di progetti esecutivi e manutenzione
hardware e software dei PC aziendali

Da giugno 2008 a Luglio 2008
Employer call- center LINEA di Concorezzo
Task: contratto a progetto- utilizzo di AS400

Da, estate 2007-2008
Employer Silvano Sartori- presso privato
Task : stage con mansioni di: creazione di siti web e assistenza tecnica
Software e hardware presso clienti.

COMPUTER KNOWLEDGES
Training Unix
Training SQL ORACLE
Manage orders TELETU
Provisioning Fastweb
Provisioning circuiti HomeZone e One Network per i Clienti TeleTu e Vodafone
NIWS Fastweb – Inventory Network Integration whole sale

Languages : English

EDUCATION AND TRAINING

YEAR OF GRADUATION : year 2009/2010
Qualification: Technician of the electronics and telecommunications industries
Result: presso l’istituto IPSIA E. Majorana di Cernusco sul Naviglio.
YEAR OF GRADUATION: Anno 2007/2008
Qualification: : Telecommunications and electronic operator
Result: presso l’istituto IPSIA E. Majorana di Cernusco sul Naviglio.