WORK EXPERIENCE

Dec 2014–Present Unified Communication Coordinator & Information Technology Support
Maps Group
▪ Coordinator for the Unified Communication group
▪ Responsible for the management of the meeting rooms
▪ Coordinator for the Web&Video conferencing facilities
▪ Mobile Iron and iOS corporate implementation and support

Nov 2010–Nov 2014 Help Desk Specialist
Esiet
▪ Responsible for the management of the meeting rooms
▪ Incident detection and recording
▪ Providing initial support (assess Incident details, find quick resolution)
▪ Performing KPI in order to monitor the efficiency
Apr 2010–Nov 2011 Business Partner
2008 Group S.r.l.
▪ External advisor

Jan 2004–Apr 2010 IT Team Leader
Eurogene Genetics Foundation
▪ Supervising the IT Infrastructure, Application Management, Support and Service Desk team (up to
5 staff resources)
▪ Implementing projects related to the IT infrastructure
▪ Senior systems engineer
▪ Responsible for all the activities related to the IT Infrastructure: Server side (authentication and
server optimization, firewalls, databases, storage/backups), Client side (desktop management,
laptops, printers);
▪ Hands-on experience in designing, integrating and managing Data Centers;
▪ Proven experience implementing and managing CISCO phone services (mobile and fixed);
▪ Managing procurement and contracts related to the team activities and supervise contractors 
during execution;
▪ Perform market survey in order to know market trends and new products;
▪ Monitor service availability and perform corrective actions whenever required;
▪ Webcasting and videoconferencing team leader

Jan 2005–Mar 2010 Web Casting Developer
SE.GE.STA. srl
▪ responsible for producing live and pre-recorded webcast events
▪ interfacing with clients
▪ creating and meeting project timelines
▪ ensuring client expectations are met and exceeded
▪ responsible for the production of live and on-demand webcasts- developing and following client
training of SE.GE.STA proprietary webcasting platform

Jan 2004–Mar 2010 Bioinformatic Researcher
St.Orsola-Malpighi Hospital
May 2003–Sep 2003 Stage Technician
Glaxo Smith Kline Pharmceuticals, san polo di torrile /Parma (Italy) 

EDUCATION AND TRAINING

2004–2010 PhD, Biochemistry
Bologna University
Identification of new genes on Hirschsprung disease using microarray technology and gene networks

2002–2004 Master 2 level, Supply Chain for the Food Industry
Università degli Studi di Parma

1996–2002 MS, Biophysic
Università degli Studi di Parma

1994–1996 BS, Physics
Università degli Studi di Modena e Reggio Emilia

English C2
German A1

Computer skills Operative systems:

Unix, Linux, Windows, Mac OSX and Sun Solaris
Virtualization software: wmvare, virtualbox
Expert in firewall set up and configuration
Communication & webcasting software: Microsoft Office Communicator 2007, Microsoft Lync, Skype,
Helix Producer Plus, Helix Server
Programming languages: Turbo Pascal & Cobol.
Office suite: OpenOffice, Office XP, Acrobat Reader Professional, Adobe Photoshop Elements, Adobe
Photoshop CS2, ArcSoft Photostudio 2000
Video post-production software: Final Cut, Adobe Premiere, Windows Movie Maker and iMovie
Cluster installation and configuration for intensive calculations
Mobile Iron set up and configuration