WORK EXPERIENCE 

21.09.2015 – present
• Employer KPMG Italy – Milan (MI)
• Type of business or sector Audit, Tax and Advisory Services
• Occupation or position held IT Service Desk Specialist
• Main activities and responsibilities Offering support of 1st and 2nd level onsite and remotely for the main job functionalities like email, browser, printers, business applications and SW etc. for more than 4000 employees of the company divided in 22 branches all around Italy. Being part of a group of 20 technicians I
manage phone calls, onsite interventions and tickets online independently, but thanks to our team work and also to my disposition for troubleshooting I am able to find and resolve SW/HW problems in short time. With my professional attitude I conquered the Partnership members trust and today I give assistance to our internal/external meetings which helped me acquire experience with different types of audio/video technologies. Training new employees and backing up internal organization when needed. 

20.05.2015 – 30.08.2015
• Employer CARGLASS Italy – Milan (MI)
• Type of business or sector Auto Glass Repair & Replacement
• Occupation or position held Customer Care Service / Back-Office
• Main activities and responsibilities Complete and exclusive support for customers car visiting from various countries, in English,
Spanish and Italian, comprehend their requests/emergencies and implement the most efficient
solutions. Opening claim files, keeping continuous contact with the foreign insurance companies
for the process of the practices, with the service centers all around Italy and follow-up with the
clients in order to resolve their car damages. When needed giving inbound support for Italian
customers and outbound calls with commercial proposal.

18.01.2012 – 31.12.2014
• Employer ECR Italy Spa – Monteriggioni (SI)
• Type of business or sector Euro-Credit Collections
• Occupation or position held Credit Collector Specialist
• Main activities and responsibilities Outbound phone calls specific in the activity of recovering debts and solving problems related to
the management of the non-payments arising from loans with overdue instalments for our client
Consum.it – Monte dei Paschi di Siena Group Society. 

12.05.2008 – 30.07.2011
• Employer GENPACT Romania – Bucharest (RO)
• Type of business or sector Business Process Outsourcing
• Occupation or position held IT Helpdesk Consultant
• Main activities and responsibilities Offering IT support through phone, e-mail and web cases for General Electric employees from
Spain and Latin America. Documenting customer incidents, creating cases and meeting the
customer SLA's requirements. Follow-up calls to customers insuring their issues were resolved.
Solving IT problems according to GE's standard operation procedures and previous trainings.
Sharing and editing the knowledge base for continue use within the team. Cross-training existing
associates with new processes. Assisting the manager as needed.

01.08.2009 – 01.09.2009
• Employer PAPRIKA Entertainment – Bucharest (RO)
• Type of business or sector Mass Media/Journalism
• Occupation or position held Spanish – Romanian Translator
• Main activities and responsibilities I collaborated with Paprika Entertainment during the shootings of the Reality Show “Rataciti in
Panama”. My main responsibilities were to provide good understanding and communication, by
translating from Spanish to Romanian and vice versa, between the 2 Production Teams: BETV
(Colombia) and Paprika Entertainment (Romania). I worked most of the time with the Production
Team: Screenwriter, Image Director, Sound Director and Main Producer, as my language skills
proved to their expectations. 

02.10.2006 – 30.11.2007
• Employer WYLOG Romania – Bucharest (RO)
• Type of business or sector IT Software Development
• Occupation or position held Telemarketing Operator
• Main activities and responsibilities During my time with Wylog company I was assigned with 3 different projects for our clients in Turkey, UK and Romania. All projects included outbound calls in order to make sure the software was properly installed and working, to sell or find new customers for the SAP software packages or to update all databases of small and medium production companies.

EDUCATION AND TRAINING
15.09.2004 – 15.06.2008
• Name and type of organization
providing education and training
University of Bucharest
• Principal subjects/occupational
skills covered
Literature and Foreign Languages /Turkish – Spanish
• Title of qualification awarded University Degree

PERSONAL SKILLS AND COMPETENCES
MOTHER TONGUE Romanian
OTHER LANGUAGES
ENGLISH
• Reading skills C1
• Writing skills C1
• Verbal skills C1
ITALIAN
 • Reading skills C1
 • Writing skills C1
• Verbal skills C1
SPANISH
• Reading skills C1
• Writing skills C1
• Verbal skills C1

SOCIAL SKILLS AND COMPETENCES
My work experience over the last 11 years allowed me to acquire a strong relational
capacity, along with excellent communication and interpersonal skills. Further more, I
am a good listener and often rely on my intuition and knowledge of people's
personalities.
Having a pragmatic problem-solving approach, I always search for the most effective
solutions and aim for the best outcomes.

TECHNICAL SKILLS AND COMPETENCES
ITIL Certification
Windows 10 , 7 and Vista – Microsoft Office 2016, 2013 e 2003 – Exchange Server Browser – IE , Chrome, Safari, Mozzilla – Mobile Devices with OS iOS , Android and
Windows Cisco VPN Admin – Polycom Equipment– ClickShare – Sharp Monitor Assyst – AD Manager – eAudit – VoIP – Administrative SW – CG32 , AS400, CRM