CAREER OBJECTIVE
Intend to build a career in life with committed and dedicated people who will help me in exploring myself and embark my potential to utilize my skills, abilities and achieve professional growth while being resourceful, innovative and flexible.

SUMMARY:
Having 6 + years of experience in the field of Information Technology where I have extensively worked in Planning, Implementation, Administration and Troubleshooting with many platforms of OS like ESXi, Nutanix Acropolis, Windows Server, VMware Horizon, VMware Airwatch, Azure, Citrix XenServer, XenApps & Desktops, Linux and Client OS’es.

Technical Certifications:
 Microsoft Certified Solutions Expert (MCSE) – Implementing Microsoft Azure Infrastructure Solutions
 Nutanix Platform Professional.
 VMware Certified Professional 5.5 – Data Center Virtualization.
 Microsoft Certified Solutions Expert (MCSE) – Windows Administration.
 Microsoft Certified Professional (MCP) – Windows Administration.
 ITIL Foundation Certificate in IT service management. (ITILF)
 ITSM20FB IT Service Management Foundation (ITSM20F)

Key Implementations:
 VMware Horizon – VDI Solutions – Implemented, Administered, Troubleshoot issues.
 VMware Airwatch – Mobility Solutions – Post Implementation, Administered, Troubleshoot issues in Apple Devices.
 Windows Client OS Upgrade from Windows 7 – Windows 10 using MDT – Microsoft Deployment Toolkit.
 MS RDS Server – Implemented, Administered, Troubleshoot issues.
 MS Direct Access – Implemented, Administered, Troubleshoot issues.
 VMware vSAN Storage – Implemented, Administered and Troubleshoot issues.
 Hyper V – Implemented, Administered and Troubleshoot issues.
 ESXi – Implemented, Administered and Troubleshoot issues.
 Citrix XenServer – Implemented, Administered, Troubleshoot issues.
 VMware vRealize Operations Manager – Implemented, Administered, Troubleshoot issues.
 Windows Server Update Services (WSUS) – Implemented, Administered, Troubleshoot issues.
 Active Directory – Implemented, Administered, Troubleshoot issues, Created trust between two forests and add relevant permissions for each users for accessing resources.
 Certificate Authority – Implemented, Administered, Troubleshoot issues and created templates for issuing certificates to the machines that are built.
 Azure – Managing Infrastructure, Proof of Concept in migrating VM from On-Prem to Azure.

PROFESSIONAL EXPERIENCE

Tata Consultancy Services, Chennai – IT Analyst
Role: Technical Architect – VMware & Datacenter Administrator May 2015 – Till Date.
Roles and Responsibilities:
• Manage 150+ Physical servers across multiple locations in India.
• Manage 25K+ virtual machines provided for different PoC’s, Offerings and other Solutions. It includes machines from technologies like ESXi, XenServers, Hyper V machines and client machines.
• Install, Configure and Manage ESXi Physical Servers.
• Creation of Virtual Machines in different flavors as and when needed. Assign permissions to each VM’s.
• I have been successful in upgrading all Physical Hosts of ESXi 5.5 and vCenter servers to vSphere 6.5.
• Good experience in migrating production VMs using vMotion to new Datacenter with zero downtime.
• Ensuring that the designs for ESXi Hosts, Network Architecture, vCenter Server and Monitoring meets requirement.
• Reconfigured all ESXi network connectivity utilization including VLAN tagging and teaming and also the configuration of Distributed Network vDS.
• Install vCenter Servers and manage the Hosts systematically by creating Cluster and segregate the Hosts. Implement DRS, HA and FT for Critical and Infra Machines.
• Provision LUN’s, Datastores and configure storage for Virtual Machines including RDM.
• Creation of templates from VM’s and Creation of VMs from templates.
• Security hardening and Monitoring of VM’s & ESXi servers (CPU, Memory, Disk, Network Utilization) for Security Compliance.
• Performing Snapshots, Cloning, cold migrations and hot migrations.
• Install patches in the ESXi hosts as per the requirement.
• P2V and V2V conversions by using VMware Converter.
• Creating and managing resource pools and adding the VM’s into resource pools.
• Experience in vRealize Automation suite (vRealize Orchestration, vRealize Operations Manager and Log Insight)
• Have deployed and managed vRops in multiple datacenters and did a PoC for managing the Capacity and the Network utilization successfully.
• Experience in installing, configuring and troubleshooting VMware Horizon to make Virtual Desktop Infrastructure efficient and to simplify desktop administrative management tasks.
• Horizon VDI solutions for making the RDS access more secure by assigning desktop pools integrated with the UAG (Unified access gateway) Server which stops from any vulnerability.
• Have been a SPOC in Global Labs for all the lab related requests and provision labs to all the project teams whenever there is a need for them to test.
• If there is any new product or demo that needs to be delivered to the clients, then project team reaches out to us. So we understand the requirement and design the lab and provision the Lab setup in our environment.
• Discuss all the critical issues with the team and create a KEDB for future references.
• Help team in doing POC of new products and implement the same with project delivery.
• Prepare SOP Documents for all the updates and key changes and maintain a Knowledge base.
• Installed several hotfixes and patches on windows servers to eliminate vulnerabilities.
• Respond to server down alerts in a timely manner and bring-up via HP iLO/ Dell Drac.
• Monitor, troubleshoot and capacity planning of vSphere environment.
• Proactively identify and perform hardware and software upgrades.
• Regular System Administration tasks like user accounts, access, permissions, security & planning.
• Maintaining Assets Inventory and documentation.
• Deployed VMware vSAN Storage in the environment and delivered it for production.
• Implemented Citrix XenServer and as well helped in building the environment for doing PoC in Netscalar.
• Was a key resource in upgrading OS from Windows 7 to Windows 10 using MDT which I deployed and integrated after the OS was found to be more vulnerable to Ransomware and similar attacks.
• Installed Hyper V environment and did a PoC in migrating VM to VMware using Converter.
• Knowledge in assigning storage as LUN’s and Datastores from Dell, Hitachi from storage controllers.
• Extensive knowledge in Group policy Management. Have worked real-time in the GPO’s.
• Good Knowledge in implementing Windows Server Update Services (WSUS) and made sure that the critical and mandatory patches are taken for all machines.

Cognizant Technology Solutions, Chennai – Senior Process Executive
Role: System Administrator December 2012 – April 2015.
Roles and Responsibilities:
 Taking inventory of physical & virtual servers in the environment, configuring new windows servers, contact vendors for hardware and firmware compatibility issues.
 Installation, Configuration and Administration of Windows 2008 and 2003 Server.
 Install and manage Active Directory Domain Services.
 Install and provision new servers as and when there is a demand.
 Manage servers in Hyper-V environment & ESXi.
 Managed timely changes on group policy like Wallpaper, Lockout screen, clean desktop policy, Enforce password complexity, disable USB Drives, Disconnect Idle sessions and kill disconnected sessions.
 Worked on DNS, DHCP,
 Applied Fix on Server problems, Drive problems, profiles, and other operating system related problems
 Manage Symantec Endpoint protection Manager and deploy AV patch to the SEP Console.
 Get report of the machines which are not getting the AV patch updated and troubleshoot issues.
 Performed operating system patching using SCCM server.
 Joining Bridge calls for critical P1 tickets and discuss the issue with SDM’s and apply fix..
 Monitoring of windows server utilization using internal monitoring tool.
 Managing all documentation related to IT issues using Service Now ITSM tool.
 Receive tickets from L1 team and work on the issue and update the ticket.
 Have spearheaded successful up gradation of client OS from Windows Xp to Windows 7 in all the workstations throughout all the stores.
 Perform health check of the servers.
 Co-Ordinate with Fujitsu team to get the hardware issues fixed. 

HCL Technologies, Chennai – Technical Support Executive
Role: IT SUPPORT SPECIALIST December 2010 – December 2011
Roles and Responsibilities:
 Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
 Provide complete Technical Support to the End Users with the Internet and Computer related issues.
 Troubleshoot Network and Wi-Fi related issues with the NOC Team.
 Act as a trigger for the critical incident management process by involving the technical & incident management team.
 Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s).
 Ensure proper shift handover to the next shift.
 Handle escalations and assist in creation of RCAs.
 Proactive monitoring and tracking of tickets generated automatically.
 Interaction with Vendors and other support groups
 Creation of SOP's, KEDB and knowledgebase.
 Escalate any inconsistencies in the monitoring environment with respect to the monitoring tool configuration, alert thresholds, alert message enrichment & false alerts.
 Worked as a Command Center and create Hot News in case of any Global Outages.
 NOC team will contact Command center to check network connectivity and we perform line test to ascertain connectivity.
 Assist Track Lead to resolve operational challenges and constraints if any within team or in project.
 Monitor and report High utilization of servers.

EDUCATIONAL QUALIFICATION:
 Completed B.E in the stream of Electronics and Communication Engineering stream with First Class from S.A Engineering College, Chennai with the score of overall 65 % Marks.
 Completed Diploma in the stream of Electronics and Communication Engineering from Krishnasamy Polytechnic College Cuddalore with overall score of 63% marks.
 Completed SSLC in first class from Krishnaswamy Higher Secondary School Cuddalore with 71% marks.