WORK EXPERIENCE

From 07/12/2014 – Present System and Network Administrator
Company: ISolutions s.r.l.
Main activities and responsibilities :
 Administration of the entire IT area (server, clients, network)
 Internal and customers server management
 Complete management of the IT infrastructure and services
 Technical support

From 05/05/2014 to 18/08/2014
Electric-Electronic Systems operator
Main activities and responsibilities:
 Structural analysis of electric schemes
 Electrical-Electronic systems configuration and construction
 Electrical-Electronic systems controls
Additional activities: Work safety course

From 07/12/2012 to 01/03/2014
Computer Technician at Parma Hospital
Company: Sedoc Digital Group
Main activities and responsibilities:
 Computer technician (hardware/software)
 Assessment and operative management of helpdesk calls.
 Remote / Onsite help-desk, management of the corporate information system.

From 01/06/2011 to 01/07/2011
Informatic operator (stage)
Company: Data processing centre of the Parma University-Hospital Company
Main activities and responsibilities:
 Hardware/software technical support
 Warehouse management

EDUCATION AND TRAINING

From 09/2007 to 07/2012 High School Degree
Computer science and telecommunications
I.T.I.S “Leonardo Da Vinci”
Via Toscana 1, 43100 Parma, Italy
Final vote: 85/100
Main subjects and skills acquired:
• Specific expertises in the field of computer and electronic systems,
the processing of information, applications and Web technologies,
networks and communication equipment;
• Skills and knowledge that, depending on different joints,
they turn to the analysis, design, installation and management of computer systems,
databases, computer systems, multimedia systems and networks
transmission equipment-reception of signals.
• Choose devices and tools based on their functional characteristics.
• Describe and compare the operation of devices and instruments
telecommunications and electronics.
• Manage projects in accordance with the procedures and standards set by
quality and safety management systems.
• Manage processes related to corporate functions.
• Configure, install and manage data processing systems and networks.
• Utilize an advanced English language skill, to speak to a
professional environment characterised by strong internationalization.
• Define technical specifications, use and provide user manuals.

Job-related skills 

 Windows System Administrator
Network administration, Active directory, Office 365, Sharepoint online,
Networks, Firewalls, Servers and virtualization, Policy and network security,
Mail-server, Web-server, Domain controller, DNS, DHCP Management,
backup and restore software.
 Managing internet and intranet networks, both wired and wireless networks,
leading network management tools, network diagnostics and monitoring.
 Professional ability to assemble, configure pc and generally complete
computer stations.
 Analysis of components, assembly and hardware diagnostics.
Study of targeted solutions for purchases intended for new installations or
upgrades of the pc fleet.
 Helpdesk remote and local users. Excellent customer relationship
management experience with direct experience especially in large scale
enterprise environments deeply structured.
 Thorough knowledge of Microsoft Windows operating systems.
Windows 7 – 8 – 10 and earlier, Windows Server 2008-2012-2016, basic
knowledge of Linux.
 Team communication through software enterprise, ticketing systems and
repositories aimed at the development and efficiency of the support,
collaboration and business projects.
Main software used: Atlassian Jira, Skype for business, Microsoft Teams and
other.
 Ability to analyze and design websites (Wordpress, Joomla).
 Basics of programming languages: C#, C/C++, Java, Javascript, Php, HTML,
Powershell.
 Basic knowledge of SQL Server databases.
 Programs for graphical applications, word processing, photo editing,
illustration, web design, video editing including:
Adobe Photoshop, Adobe Acrobat, Microsoft Office, Camtasia.
 Excellent knowledge of word processing and spreadsheet electronic systems
(Microsoft and Open office) and in general it applications for Office (Internet
Browsers, email clients etc.).