Figura professionale: IT Service Management – Operation Support System

Nome Cognome: M. R.Età: 40
Cellulare/Telefono: Riservato!E-mail: Riservato!
CV Allegato: Riservato!Categoria CV: Sistemista / Tecnico informatico
Sede preferita: Estero, Aquila, Chieti, Pescara, Teramo, Matera, Potenza, Catanzaro, Cosenza, Crotone, Reggio-Calabria, Vibo-Valentia, Avellino, Benevento, Caserta, Napoli, Salerno, Bologna, Ferrara, Forli-Cesena, Modena, Parma, Piacenza, Ravenna, Reggio-Emilia, Rimini,

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Sommario

IT Service Management - Operation Support System

Competenze

  • Operating Systems (user level):
  • · Windows (98, 2000, XP, Vista, 7, 8) : good knowledge
  • · Unix and Linux (Red Hat, Sun Solaris, HP-UX): good knowledge.
  • · MS-DOS: good knowledge.
  • Application Packages:
  • · Microsoft Office: Word, Excel, Power Point, Access (good knowledge)
  • Internet e E-mail: excellent knowledge
  • Networking
  • · TCP/UDP/IP
  • · DNS
  • · DHCP
  • · HTTP
  • · SMTP
  • · SNMP
  • · FTP
  • · TELNET
  • · SSH
  • · VPN
  • · SSL
  • Programming Languages:
  • · Perl (good)
  • · CGI (sufficient)
  • · C++ (good)
  • · Shell Unix (bash, ksh e csh – sufficient)
  • · SQL (sufficient)
  • · PL/SQL (sufficient)
  • · PHP (elements)
  • · Java SE (elements)
  • · Turbo Pascal (good)
  • · Assembler Z80, 8086 (moderate)
  • · XML/HTML (moderate)
  • · Matlab (elements)
  • DB known:
  • · Mysql (level of knowledge: good)
  • · Oracle (basis)
  • · Sybase (basis)
  • · DB2 (basis)
  • Version Control System: Subversion
  • More knowledge:
  • · Monitoring Tool : HP OVO Java Console – Motif GUI – HP Operation Manager 9 (level of knowledge: good) Nagios (level of knowledge: sufficient).
  • · TTM Tool (Trouble Ticket Management) : Remedy (level of knowledge: good)
  • · Configuration Management Tool : Star Team
  • · Defect Management Tool : Test Director
  • · Client FTP/Terminal Emulator : Filezilla, Secure CRT, Putty.
  • · Good familiarity with electronic programs such as Microwind, SwitcherCad and LabView.
  • · Development Environments : Eclipse Platform (sufficient).
  • · Sniffing Tool : Wireshark, Ethereal, HP NNM

Esperienze

Ottobre 2009 – Oggi Figura ricoperta  IT Service Management System Monitoring ( Vodafone Consultant ) Datore di lavoro  Vodafone Luogo  Milano Principali attivitࠥ responsabilit༯label> Network management and monitoring of hardware and software components related to different vendors.
In particular, development of scripts and programs (Perl and Bash scripts, SNMP Trap, SQL, HP OpenView Operations, HP Operations Manager) for the management of a network:

–         Fault Management

–         Networks Management

–         Systems Management

–         Databases Management

–         Applications Management

Verification of KPI / SLA relating to agreed service levels.

Ottobre 2009 – Ottobre 2014 Figura ricoperta  System Management Specialist Datore di lavoro  Sirti/Sinergy S.p.A (Vodafone Consultant) Luogo  Milano Principali attivitࠥ responsabilit༯label>

Network management and monitoring of all Applications installed on the Vodafone network:
Check Process, Logfile parsing, snmp trap, Check http web.

The activity requires different work phases: Sourcing information, Analysis, Development, Test, Integration, Documentation and Release to Production environment.

Febbraio 2009 – Ottobre 2009 Figura ricoperta  Programmer Analyst – Back Office Operations Datore di lavoro  Ericsson Network Services Italy S.p.A Luogo  Assago Milanofiori Principali attivitࠥ responsabilit༯label>

Management of additional services in relation to the mobile network on the mobile Web minimized.
Next activities and Troubleshooting Sanity Check (Back Office Operations).

Internal course of: Unix, Oracle, Applcation/Web Server (BEA WebLogic, Apache/Tomcat), Perl and Bash Programming.

Istruzione e Formazione

Dicembre 2008 Titolo della qualifica rilasciata  Ingegneria Elettronica Istituto di istruzione o formazione  Universitࠤegli studi di Napoli "Federico II" Luogo  Napoli Principali tematiche / competenze professionali acquisite

Mathematics, Physics, Chemistry, Analog and Digital Electronics, Computer Science (C + + programming, Elements of Java and Perl) Computer Architecture, Operating Systems and Telecommunications.

Conoscenze linguistiche

Lingua  Italiano Capacitࠤi lettura/scrittura  Madrelingua Capacitࠤi espressione orale  Madrelingua

Lingua  Inglese Capacitࠤi lettura/scrittura  Buono Capacitࠤi espressione orale  Buono

Capacitࠥ competenze informatiche

Operating Systems (user level):

         Windows (98, 2000, XP, Vista, 7, 8) : good knowledge

         Unix and Linux (Red Hat, Sun Solaris, HP-UX): good knowledge.

         MS-DOS: good knowledge.

Application Packages:

         Microsoft Office: Word, Excel, Power Point, Access (good knowledge)

Internet e E-mail: excellent knowledge

Networking

         TCP/UDP/IP

         DNS

         DHCP

         HTTP

         SMTP

         SNMP

         FTP

         TELNET

         SSH

         VPN

         SSL

Programming Languages:

         Perl (good)

         CGI  (sufficient)

         C++ (good)

         Shell Unix (bash, ksh e  csh – sufficient)

         SQL (sufficient)

         PL/SQL (sufficient)

         PHP (elements)

         Java SE (elements)

         Turbo Pascal (good)

         Assembler Z80, 8086 (moderate)

         XML/HTML (moderate)

         Matlab (elements)   

DB known:

         Mysql (level of knowledge: good)

         Oracle (basis)

         Sybase (basis)

         DB2 (basis) Version Control System: Subversion More knowledge: 

         Monitoring Tool : HP OVO Java Console – Motif GUI – HP Operation Manager 9 (level of knowledge: good) Nagios (level of knowledge: sufficient).

         TTM Tool (Trouble Ticket Management) : Remedy (level of knowledge: good)

         Configuration Management Tool : Star Team

         Defect Management Tool : Test Director

         Client FTP/Terminal Emulator : Filezilla, Secure CRT, Putty.

         Good familiarity with electronic programs such as Microwind, SwitcherCad and LabView.

         Development Environments : Eclipse Platform (sufficient).

         Sniffing Tool : Wireshark, Ethereal, HP NNM

Altre competenze

Capacitࠥ competenze organizzative

Good planning skills in the management of projects or groups, achieved in the development of numerous professional and academic projects.
Ability to work in situations of prolonged stress, related to a direct relationship with users and developers, to project deadlines and the performance of time-critical tasks (eg release projects, deadlines shared)

Capacitࠥ competenze relazionali

Skill in managing relationships. Team spirit.
Great inclination to interpersonal relationships and team work.
Great professionalism, willingness and ability to take advantage of their knowledge for personal growth and a good business with maximum availability.

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