• SAS
• ▪ Market Basket,
• ▪ Studies of customer satisfaction,
• ▪ Construction of statistical models,
• ▪ Social surveys and opinion polls,
• ▪ Data Management,
• ▪ cohort studies and case-control,
• ▪ Decisional Tree,
• ▪ Statistical mode

01/01/2014–Present Data Scientist presso Vodafone

Alten Italia, Milano (Italy) Support to Consumer department of Vodafone , aimed at providing and creating statistical studies for the monitoring and improvement of processes in the world of customer care . Specifically : ▪ dashboard creation for different consumer markets , ▪ implementation of SAS codes for the drafting of ad-hoc analysis and reporting Automatic , ▪ decisional tree, ▪ cluster analysis, ▪ prospective studies of new processes , ▪ studies of statistical quality control methods according to the Six Sigma studies and forecasting for series

28/03/2012–31/12/2013 Analyst – Customer Care Support presso VODAFONE Alten Italia, Milano (Italy) Support to department Residential of Vodafone , aimed at providing the tools of analysis necessary for: monitoring of operational KPIs and process improvement of customer care . Specifically : ▪ implementation of SAS codes ▪ analysis and reporting, ▪ Dashboard ▪ prospective studies of new processes ▪ statistical quality control 01/01/2012–28/02/2012 Esperto Statistico L.E.K. Consulting, Milano (Italy) 01/10/2008–31/12/2011 Junior Analyst TQL corporation srl, Milano (Italy)