November 2009 – ongoing

VODAFONE ITALY   

Location:  Milan  

Industry: Telecommunications

Job title: Technical support specialist

IT support reserved for Vodafone management (CEO, Chairman, Managers and their Personal Assistants) regarding anything related to information technology within the company. Providing out-of-hours availability during the weekend.

·         HW maintenance

·         Microsoft operating systems support (WinXp, 7, 8, 10, Mac)

·         Microsoft Office support (2010, 2013, 2016, Office 365) 

·         LAN & Network support

·         Exchange 2013 and Active Directory administration

·         Mobile device management (MDM) and Microsoft Mobile, IOS and Android

·         Videoconference Tandberg / Cisco configuration and maintenance

·         Webcasting systems configuration and management

·         BMC Remedy

 Great ability to work under pressure, excellent communications skills, strong technical support skills.

June 2006 – October 2009

VODAFONE ITALY   

Location:  Milan  

Industry: Telecommunications

Job title: OFFICE AUTOMATION Support

·         HW maintenance

·         Microsoft operating systems support (WinXp, 7)

·         Microsoft Office support (2007, 2010)

·         Several Vodafone software support

·         From Windows Xp to Windows 7 Migration Management

·         HP printer support

June 2004 – February 2006

UBS ITALY 

Location:  Milan  

Industry:  Investment bank

Job title: Help desk

Staffing the internal help desk for employees and managers

·         HW maintenance

·         Microsoft operating systems (WinXp) support

·         Microsoft Office (2003) support

·         Several internal software (AS400, Bloomberg…) technical support

·         Platform migration from AS400 to Olympics

·         HW and SW support to HP printer

January 2000– June 2004

Getronics Solutions Italia 

Location:  Milan  

Industry:  IT services

Job title: Help desk and “EVAI PROJECT” project manager

·         EVAI pc customers remote software support

·         Pc hardware issues telephone support

·         SLA management

·         Customer complaints management

·         Support team management

EDUCATION  2000 Automation System Post Graduation 1998 “I.T.I.S. A Righi” Graduation in Electronics and Telecommunications

LANGUAGE Italian: Mother tongue English Speaking – Excellent Reading – Excellent Writing – Excellent French Speaking – Good Reading – Good Writing – Good