PROFILO
Sono nel settore IT da oltre un ventennio, ho ricoperto varie mansioni partendo da System Engineer a Presales Engineer. Ho lavorato in contesti Enterprise occupandomi di IT customer service managment per clienti italiani ed Europei  Attualmente mi occupo di progetti IT nell'ambito data availability/security operando come project/service manager essendo l'interfaccia primaria tra il cliente ed il team di progetto.
Ho sempre messo al centro del mio percorso professionale il cliente ed il raggiungimento degli obiettivi aziendali con risultati positivi, sono alla ricerca di un azienda IT che valorizzi il mio background professionale ed  alla quale mettere a disposizione le mie competenze ed esperienza per un proficuo e duraturo rapporto di collaborazione.  

Professional profile
Customer service
Problem solving skills
Able to deliver good client relationships
Creative and open mind set
Able to drive and manage the pre sales process with direct and channel customers
Able to plan and manage projects 

Job Experiences
2016 System/Presale Engineer – PM Office c/o Puntoitservizi Milano
Integration of the business activities through constant relations with the customers to the aim to
supply specific impact evaluation and specific project. Support and production of documentation it
is proactive character (preliminary presentations, meeting, technical transfer…) that reactive
(support to the customer in the phase of structural design, analyses of the requirements,
installation and commissioning plan…) they fundamental in the communication between the
groups of development of the customer and inner the technical support.
Involved in designing backup and storage solutions for our customers as well as some day by day
activities for most important customers (Solutions Architect and Project Management).
In this position I'm also in charge of managing different projects for our customers ranging from
Backup/Distaster Recovery/Storage management to System administration tasks.
Completed technical sales professional accreditation program for Commvault and Veritas in order
to accredit our company as delivery partner.

2007 – 2015 c/o Symantec Italia – Milano
www.symantec.com
Sr. Technical Support Engineer/Team Leader (EMEA Backup & Recovery Team)
o Provide a high level of business critical support services to Symantec customers
o Review and plan backup and recovery solutions for customers.
o Assist customers in disaster recovery scenarios and simulations (POC/POV)
o Resolution of high priority cases and escalated enterprise issues .
o Liaise directly with backline/engineering and raise defect/bugs/enhancements
o Write documentation for internal or external inquiries: technotes and transfer of
information 
o Troubleshoot and solve problems in highly complex IT environments.
o System Administration of heterogeneous environments.
o Manage Emea Support Regional Team
Products supported and delivered:
o Symantec Backup Exec (All versions)
o Symantec Desktop and Laptop Option
o Symantec System Recovery
o Continuous Protection Server
o Symantec NetBackup
o Symantec endpoint protections (all versions)
o Symc Altiris

2003 – 2007 c/o SP Group SPA – Milano
www.spgroup.it
System and Network Engineer
I dealt with the following main duties
o outsourcing activities for the software/hardware upgrade of customer IT infrastructure
(servers and clients side)
o supporting activities at customer site (remote assistance, network management, client
/server issues on systems and applications)
o design and delivery Lan/Wan network infrastructures based on Microsoft platform
o Microsoft Active directory migration projects from Win Nt4 to
o Pre-sales engagement phase, including solution design and HW/SW components
identification
o training activities on Security, Messaging and Operating Systems and their interoperability

2000 – 2003 c/o Serco Italia – Milano
www.serco.com
Microsoft System Engineer Senior / Trainer
o Deploy activities for workplace desktops/laptops
o Administration and patching tasks of clients/servers infrastructure
o Network servers implementation Win NT, Windows 2000/03 (services WINS,DNS,
DHCP,RRAS )
o Migration projects from Win NT to Win 2000
o Information System audit
o Delivered Microsoft Training courses (MOC) 

1998 – 1999 Legal representative at “ARCO” – Cultural and Professional Education Association
o deliver education and training courses for private and state owned companies as well as
for individuals.

1997 – 1999 Support Tecnician c/o “Epson Point” Srl Capo d’Orlando (ME)
o provide technical support (Hw/Sw) on personal computers and Epson printers 

Education
2002 – 2003 Post school-leaving certificate above 900 hours –Networking Techniques (Regione Lombardia) CISCO Academy
1994 – 1995 “Personal Computer Operator” Professional Certificate issued by “Assessorato Regionale Lavoro e Formazione Professionale”, achieved at Professional Education Centre “ARCO”,Capo d’Orlando (ME)
1992 – 1993 High School Graduation at Scientific State Institute “Lucio Piccolo”, Capo d’Orlando (ME) 

Certification
2017 ITIL v3 Foundation
2016 VCS Veritas NetBackup 7.7 Administrator
2016 Cyberoam Certified Network & Security Professional (CCNSP)
2014 Symantec Technical Specialist
2005 IBM System Engineer on XSeries Family
2005 Comptia certified SERVER +
2004 Microsoft Certified System Administrator on Windows Server 2003
2004 Hp ASE (Accredit System Engineer) on Proliant technology
2002 Microsoft Certified System Engineer W2K / MCT (Trainer)

Language skills
English : good command / good working knowledge 

IT Skills
Operative Systems:DOS, Windows 3.XX, Windows 95/98, Windows NT WorkStation / Server,
Windows2000 Professional/Server, Windows Xp/2003 Server, Windows 7/2008, Windows 8/2012,
Windows 8.1/2012R2, Windows 10/2016, Red Hat Enterprise Linux
Application Server and Hypervisors: MS Exchange 2003/2013, SQL 2000/2012 , SharePoint
2007/2013, Microsoft Hyper-V, Vmware ESX

Technical skills
Operating Systems installation / peripherals drivers
Veritas Data Insight 4.5 – Administration
Varonis Data Advantage & Privilege solution (GDPR Topics)
Privileged Account Security Solution (CyberArk 9.x)
CA Privileged Access Manager
Symantec Endpoint Protection delivery and support
Veritas Backup exec delivery and support
Veritas NetBackup (NBU)
Veritas Enterprise Vault
Veritas Desktop and Laptop Option
Veeam Backup & Replication solution from 8.0 to 9.5
Knowledge of cloud service as target of backup solutions (Amazon S3 & MS cloud storage)
Network management and troubleshooting tasks
Able to delivery IT training courses
Service manager
Project management skills

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