PROFILE SUMMARY

Work experience:

INSURANCE (19 years), INDUSTRY (5 y.), SERVICES (2 y.), CONSULTANCY (2 y.) MANAGER of STRUCTURES, PEOPLE and BUDGET In different Companies/Countries has delivered major operational changes, process standardization, startup of new Co, setup of new services centres, migration of activities (outsourcing and/or offshoring).

CAREER PATH ’17 – until now CONSULTANT ’11- ‘16 (ACE) COO – OPERATION & TECHNOLOGY (Italy and Iberia)

’98–’10 (Zurich) ORGANIZATION & SERVICES MANAGER (‘01-‘04 for Southern Europe)

’96–’98 (Zurich) ORGANIZATION MANAGER (Group level) ’91–’96 (RCS) DEPARTMENTAL IT & ORGANIZATION MANAGER

’87-’91 (Montedison)  OFFICE AUTOMATION & PROJECT MANAGER CORE COMPETENCIES ORGANIZATION, HR, IT, INSURANCE, CONSULTANCY, COST SAVING, OPEX, PM, CRM ACHIEVEMENT of best synergy between Technology and Organization competencies.

EXPERTISE:

• PROJECT AND CHANGE MANAGEMENT (International PRJ implementation)

• PROCESS TRANSFORMATION & EFFICIENCY

• CUSTOMER CARE AND QUALITY

• OPEX MAIN

PROJECTs managed:

BUSINESS DEVELOPMENT • Acquisition of a distribution channel, start-up of new companies, new organizational model for Sales and Risk Engineering. Digital processes.

COST REDUCTION • unique business portfolio, centralization/off shoring “non core activities”, BPR for GI and Life business process, Expense Ratio reduction, lean approach STRATEGY • lining up of Organization model both for Italian branch and Head Quarter – (Insurance’s TOM) Setup and implemention of the Claims strategy

MEASURENT OF RESULTS • Implementation of “continuous improvement” and OpEx (SLA and KPI) to measure efficiency and effectiveness

EDUCATION MASTER Personnel and Organization S.D.A. Bocconi of Milan UNIVERSITY DEGREE Science of information – IT (110/110) – Milan

HIGH SCHOOL DEGREE Liceo Scientifico Novello (60/60) – Codogno Abroad (work experience): 2001-2002 Switzerland (Zurich) 2013 Spain & Portugal LANGUAGE SKILLS: ITALIAN: Native language ENGLISH: Fluent SPANISH: Good