Professional experiences
03/2018 – 27/03/2019
Umana S.p.A.  – Padova, Italy
System Engineer
–    Responsible for the company’s compliance with GDPR and ePR
–    Installation of Zimbra and SpamTitan
–    Taking care of costumers’ IT infrastructures, monitoring their performance and troubleshooting issues with backups (Uranium, Acronis)
27/06/2016 – 31/12/2016
BE-Innova S.r.l. (an Itway Group company) – Network & Security System Engineer – Trento, Italy
Working environment based on ITSM/ITIL (Certification ISO 27001). Duties:
–    Technical support for customers’ networks, including implementation of new infrastructures and configuration of Cisco devices
–    Implementation of new rules on firewalls (mainly Juniper) and VPN through Network Connect
–    Monitoring system services, spam management (including phishing and spoofing) through SMG and SEP
–    Knowledge base documentation writer

11/2015-02/2016
AT&T Global Services – Tier 2 Network Specialist – Brno, Czech Republic
Second level support for AT&T worldwide customers:
Monitoring and troubleshooting faults affecting:
–    High-end MPLS solutions
–    Customer equipment (CE)
–    PoP site equipment (PE)
–    Different kind of Switches, Routers, Wireless Controllers (including Cisco ASA 5500 – 6500 series and Nexus 7000 series)
–    Multi-platform Cisco support, Juniper & proprietary solutions (i.e. NetGate) 
–    Daily communication with customers via phone, email or other AT&T communication tools, either proactively or reactively
–    Working with AT&T proprietary ticketing systems and interacting with different customers through ITSM tools 
Supporting mostly US customers
12/2014-05/2015
Amaris Technologies for United Nations International Computing Centre – ICT Consultant – UNLB Brindisi, Italy
Working environment based on ITSM/ITIL (Certification ISO27001)
Network Control Center Operator:
–    Provide network and application monitoring services on a 24/7 service
–    Handle service and support requests related to voice and data network, to servers and applications and their associated components
–    Monitor and ensure the proper data flow for email services
–    Make initial assessments of requests, detect issues and resolve them or escalate them to other levels of support and incident management groups
–    Monitor and troubleshoot issues with server performance and utilization (hardware and software)
–    Monitor Internet connectivity to the local providers, missions, and agencies
–    Maintain NCC activity logs
System Technician:
–    Maintenance and administration of servers and operating systems
–    Installation and configuration of MS Servers – 2008 and 2012 releases, Linux and SQL Servers
–    Use of VMware vSphere Client for virtualization and of SCCM for the automatic configuration of virtualized servers
–    Monthly and weekly preventive maintenance of Active Directory, creations of new policies
–    Providing related technical documentation, problem identification and solution, especially within the Data Centre environment

4/2013 – 09/2014
Gascom S.p.A. (Gascom Group) – ICT Infrastructure Service Manager – Padova, Italy
Accomplishment: hired initially only for an internal It support, in three months I started being responsible for the whole infrastructure quite autonomously and managing a couple of my peers to perform task in an orderly manner.  

Maintenance and implementation of the company LAN including VLAN, VPN and NAT settings, Juniper Firewall and other Cisco network devices
Maintenance of the data centre infrastructure and configuration of Microsoft Forefront Threat Management Gateway
Maintenance of Active Directory
ICT internal helpdesk and support to external ICT consultant
Use of SCCM to customize M.S. O.S. and software packages for new employees.
Technical documentation writing

08/2010 – 12/2012
Core Informatica S.r.l. – Padova Branch, Italy – IT Technical Helpdesk
Accomplishments: hired initially just for a helpdesk service, after a couple of months I started giving IT support to Core Informatica clients. After another month I started being the Branch manager’s assistant with increasingly relevant duties.

Main duties:
ICT online remote support 
Coordination of team activities for on-site IT support, using BMC Remedy and OTRS for trouble-ticketing

02/2009 – 02/2010
Italian National Institute of Nuclear Physics – Legnaro, Italy
Internship: Administration of Linux-based operating systems and implementation of virtualized systems, using Xen (open-source virtualization software) and VMware. I worked on Scientific Linux 5 (derived from Red Hat Enterprise Linux 5) and Microsoft Windows (XP Professional).
04/2004 – 12/2006
Technical Support Agent – ClientLogic – Swords – Co. Dublin, Ireland
Network support for Colt’s customers consisting in a first quick troubleshooting to solve their private networks issues on the phone and escalating the task to the right department (technical, administrative, etc.), according to the Service Level Agreement.
In-between jobs (during the gaps), I work for a non-profit organization.
    
Education and Training Courses
10/2012 – 03/2013    Master in European Project Management at Europa Cube Innovation Business School
2011    CCNA Certification (expired)
03/2008 – 06/2009    Higher Education Diploma as “Expert technician in IT systems and technologies” – Final score: 91/100.
2004    Microsoft Office Specialist certification (Access Core Level)
2001 – 2003    Web-designer and Web-content manager
1999    Networking – CCNA Certification (expired)
1987 – 1995    Physics – Università di Padova 
1993 – 1994    Physics – Edinburgh University – Erasmus Project
Skills
–    Networking: routing protocols (RIP, OSPF, EIGRP, BGP, PPP, IS-IS, Frame Relay), VLAN, MPLS, VPN, eVPN, STP, PVST, HRSP, VRRP, GLBP, VTP, MPLS, LACP, routers/switches configuration and other Internet and Intranet-related topics, mainly on Cisco devices. Configuration of Juniper Firewalls
–    Spam management through Symantec Messaging Gateway, SpamTitan, PineApp (Cybonet) – including phishing and spoofing. Use of Symantec Endpoint Protection and Wireshark, basic knowledge of Lotus Notes
–    Monitoring tools: NewPoint Compass, Cacti, MRTG, Citrix Command Center, Netflow Analyzer, NetScaler, HP Network Node Management