LATAM Operations Lead
Google Inc
Jul 2018 – April 2019

Street View trusted is a program that allows users around the world to contribute with 360imagery to Google Maps. 
As LATAM Operations Lead, I: 
• Analysed KPI's, performance and goals accomplishment in the region, by crossing data fromdifferent CRM, Analytics and internal dashboards. 
• Used Salesforce to manage leads, create personalized reports, track performance andanalyze data 
• Kept track of customer issues, bringing them to attention of upper management a… See more

Marketing Lead
Google Inc
Apr 2015 – Jul 2018

As a Marketing Lead for Google Street View I had the opportunity to work in a widely multicultural and multibased team for the implementation of Street View trusted project in LATAM
• Developed partnerships with Local Agencies in LATAM to promote Street View
• Coordinated projects related to Street View trusted
• Used Salesforce to update accounts, contacts, opportunities and leads.
• Kept track of initiatives and performance
• Evaluated feedback and worked with upper management and technical team to improve product
experience
• Elaborated content and develop actions to maintain and increase user engagement in Portuguese,
Spanish and English

Digital Lead
Informed S.A.
Apr 2011 – Apr 2015

Informed is part of a group with presence in Latin America and Europe that creates Marketing solutions for the Pharmaceutical Industry. In 2011, after years of developing printed marketing content, the company started diversifying their portfolio with the creation of a division for Mobile Apps for Medical Professionals
As a Digital Lead, I was part of the team responsible for their transition from printed to mobile.
• Worked along with Design and Tech team to develop mobile apps for Medical/Pharmaceutical Marketing
• Identified opportunities to promote digital products
• Created reports on email communications mobile apps and website analytics.
• Implemented digital marketing campaigns 
• Worked with global teams to develop and optimize campaigns across a wide range of platforms.
• Used Apple XCode and Android Eclipse IDE to run, test and make small changes to mobile apps

Content Specialist
Informed
May 2008 – Apr 2011

As part of the Digital Team, I managed the creation of digital and audiovisual content for websites and elearning platforms.
• Managed content development projects, working closely with designers, writers, translators and programmers.
• Worked with providers and sales department to implement strategies for continuous quality improvement.
• Managed localization projects to English, Spanish and Portuguese.
• Ensured that websites content was accurate and up to date

Associate Sales Representative
Aptar B&H
Aug 2005 – Nov 2007

As part of the Sales team, I was responsible for implementing Sales strategies to increase relationships with customers in the Beauty Industry, such as AVON, Natura and O Boticario. As SD key user, I was involved in the SAP implementation project, describing workflows and translating documentation.
• Built effective and profitable relationships with existing clients and created partnerships with new clients.
• Monitored SLA on delivery times, stock management and development of new products.
• Used SAP to create and modify orders, prices, inforecords and consult delivery times and QC status.
• Planned sales objectives according to current customers forecast plans and new customers on the market.
• Worked with management to build the sales budget for Brazil.