2016–Present IT Administrator Mandarina Duck S.p.A., Milan (Italy) Serving as system administrator, IT Management and Support. Providing overall IT support, including training, installation and troubleshooting of HW and SW, while consulting with personnel about their ICT needs. Managing the Local Area Network (LAN) and Wide Area Network serving the company. Managing the VPN infrastructure with the IDC. Serving as POC IT for both Italy and Spain Offices, as well as stores chain. Serving as POC for MS Dynamics AX and ERP, coordinating vendors by following up to issues raised by internal customers. Purchasing hardware and software. Completing projects by coordinating resources and timetables with user departments and vendors: i.e. Exchange and Cloud migration to MS Office 365, or the deploy of a VMWare + ESXi Datacenter +P2V. Working independently and effectively, with strong communication and organizational skills, with ability to interact comfortably and courteously with other employees around the world. Working in dynamic environments and acquiring new skills as needed. Supporting and managing office logistic and infrastructure on all things IT. Travelling both on occasion and on a regular basis.

2014–2016 IT Consultant System Administrator SCL Consulting, Milan (Italy) Microsoft System Administrator. Supporting IT projects for clients on behalf of SCL Services & Consulting. OS, applications and data migration. WPS and VIP Support. Information gathering. Reporting. Incident handling via ServiceNow, resolving, escalating tickets, creating/updating KB.

2010–2013 Country Head of IT Panalpina Trasporti Mondiali S.p.A., Cerro M.re (MI) (Italy) In addition to all the previous skills and responsibilities: ▪ Responsible for all the IT Operations executed within the Italian branches ▪ Responsible for network and data warehouse management for selected customers ▪ Responsible for assessing the team strengths and grooming the most valuable co-workers ▪ Clients and Vendors Relation Management ▪ Budget and Forecast planning ▪ Reviewing and renewing all IT related vendor contracts for the Italian offices ▪ Responsible for preparing and assessing the IT documentation required to apply for the AEO Certification (successfully obtained) ▪ Responsible for the VoIP and Network Implementation project for the Italian offices Key Projects: ▪ Designing and deploying of the Training Room for the End User Continuous Training ▪ Implementation of the Cisco VoIP System for the Italian offices Network ▪ Study, Implementation and Migration of the Forwarding Application System from Unix/FOS to SAP TM ▪ Replacement and Consolidation of the Printing System Environment following agreements with new contractor (from Ricoh / HP to Canon) ▪ Decommissioning of the IBM AS400 Business or sector Transportation and Logistics

2008–2010 Network and System Administrator Panalpina Trasporti Monidali S.p.A., Cerro M.re (MI) (Italy) Main duties and responsibilities: ▪ Acting as 1st and 2nd level support (with 3rd level escalation to the proper team if needed) ▪ Troubleshooting LAN equipment and providing 1st tier support in coordination with the EMEA Network Team ▪ Supporting the geographical PC network with up to 200 clients (mostly thin-clients and laptops) ▪ Troubleshooting MS SQL Server and the Logistic Application Server of choice (Manhattan WMW and ILS, Redberry, Lagersuite) ▪ Supporting the SCCM/Windows 7 migration project ▪ Monitoring the Trouble Ticketing System usage and resolution statistics, in order to meet SLA and KPIs agreements ▪ Maintaining the assets database up to date ▪ Keeping DVR security system up and running and extracting video footage on request Business or sector Transportation and Logistics

2006–2008 Desk Support/System Administrator e.Service on behalf of Hewlett Packard Italy for Saralee S.p.A., Milan (Italy) Responsible for the following activities: ▪ Following up to standard updates issued by Corporate/HQ ▪ Controlling and managing of the automated procedures ▪ Rolling out OS and software installation and upgrades in team with the Area IT Department ▪ Building new competencies and support strategies within the local Desk Support Service ▪ Managing open calls KPIs via Trouble ticketing Systems (Remedy, then HP OpenView) ▪ Managing mobile devices updates ▪ Managing IT assets (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Services process ▪ Monitoring/Managing Backups, AD and File Server ▪ Handling incidents associated with standard software and hardware, including mobile devices and providing continuous updates and follow-ups to the end-user until final resolution Business or sector Branding and Merchandising

2003–2005 IT Responsible (EDP) Syngenta Seeds S.p.A., Mariano Comense (CO) (Italy) Local Site Administrator for the office of Mariano C.se. Responsible for Active Directory Maintenance and Management. Managing and Maintaining of Windows NT4 Server and Windows 2000 Advanced Server. Managing and Maintaining of Microsoft Exchange Server. Use of Microsoft SMS for Applications and Patches distribution. Desktop Client OS migration from Microsoft Windows 98 to Microsoft Windows 2000. Migration of fileserver Windows NT Server to Windows 2000 Server. Desk Support to colleagues and customers (both on site and by phone). Daily communication with colleagues from foreign countries to follow up to new corporate procedures and standards. Two-week stay in Toulouse, France to follow the CRM application project development. Business or sector Agrobusiness

2003–2003 Application Desk Support ForIT Service S.r.l., Milan (Italy) II° Level Desk Support for several customers such as Snamprogetti s.p.a. and Heineken s.p.a., for which I have managed deployment activities and software updates Business or sector Outsource Services 2002–2002 EDP Junior Lavoropiù for A.B.I. Servizi, Milan (Italy) Assistant to the IT Manager. Desk Support for users, IT support for clients (Windows 2000) and servers (Windows NT4 and Sun Solaris 7) maintenance for Milan office. Business or sector Financial and insurance activities 2001–2001 Stage as RPG/AS400 Programmer SYS-DAT Elaboratori, Milan (Italy) Adapting and customising CRM software on client's request Business or sector IT Services 1999–2000 IT Services Td Nord S.p.A., Senago (MI) (Italy) PC maintenance, repair and replace for TIM S.p.A. dealers network. Business or sector IT Services 1996 Private Teacher Freelancer, Varedo (MB) (Italy) Private tuition of Italian language for foreigners Business or sector Education

EDUCATION AND TRAINING 1991–1996 High School Degree in Scientific Studies G.B. Grassi, Saronno (Italy) 2000–2001 Certificate of Specialization in RPG/AS400 programming and C language I.A.L. Lombardia, Milano (Italy) Introduction to C and RPG400 programming on Intel and AS400 platforms 2002–2003 Certificate of attendance and qualification Centro di Formazioni Professionale Vigorelli, Milano (Italy) Managing and maintaining of Cisco standard based Networks and Networks of Computers based on MS Windows Server and GNU/Linux Server Operating Systems. 2004–2005 Certificate of attendance and qualification Consorzio Desio Brianza, Desio (Italy) Project and Management of Secured Networks. 2006–2007 Certificate of attendance and qualification Centro di Formazione Professionale Vigorelli, Milano (Italy) Implementing and Maintaining LAMP Systems (Linux, Apache, MySQL, PHP) 02/2011–05/2011 English Training Course Level 6 (Upper Intermediate) Berlitz, Cerro M.re (Italy) 6 Level (Upper Intermediate) Proficency. Final Score: 4.7 out of 5 11/2011–01/2012 Steering Success (Modules 1, 2 and 3) Training Course Cognos, Saronno (Italy) Training Course for Panalpina Managers by Cognos.  Developement of Managerial Styles, Leadership and Team Management 02/2013–03/2013 Attendance of Tour Leader Training Course for Panda Trek Pandatrek, Milano (Italy) Leadership and Group Management for Tour Leaders 01/2016–02/2016 Project Management Tabita Group, Milan (Italy) Lifecycle of a project, Gantt, Resource Planning, PM, PE and PMO, Leadership.

PERSONAL SKILLS Mother tongue(s) Italiano Other language(s) English C1 French A2

Digital skills Good knowledge of Microsoft Windows products both Servers and Clients. Fair knowledge of Microsoft Exchange Server, MS Office 365, MS Azure. Good knowledge of GNU/Linux OS such as Gentoo, Debian, Red Hat e derivates distributions. Good administration of Active Directory domains, users and computers. Good use of Automated Deploying Tools such as SMS and SCCM. Good use and knowledge of Apple Mac OS X (both Server and Client up to Yosemite release) and Apple iOS devices. Good knowledge of OpenLDAP and Open Directory technologies. Good knowledge of DNS, DHCP, CalDAV protocols (i.e. QIP, InfoBlox, phpIPAM, Darwin Calendar Server aka iCal Server). Fair knowledge and daily administration of Cisco IOS devices. Fair administration of TVox Telephony System. Good knowledge of MS Office Suite (MS excel, MS word, MS Access, MS PowerPoint). Basic knowledge of Perl, DOS and Powershell. Good knowledge of Bash scripting language. Other skills In my leisure time I like travelling all over Italy and abroad, trekking and hiking. I play guitar and I prefer fingerpicking and folksong styles, in fact I sometimes jam with friends, playing unplugged. I love reading Classics, especially European literature. My favourite authors are: Stefano Benni, Fedor Dostoevskij, Umberto Eco, Raymond Radiguet.