Oracle (November 2013 – Present) »Senior ACS Engineer “Advanced Customer Services” ACS Systems Global Team – Engineered Systems MEA (June 2015 – Present) www.oracle.com Responsible for  Providing onsite and remote advanced implementation and support consultancy services of Oracle infrastructure platforms , Engineered Systems (Supercluster , Exadata ,Private Cloud Appliance , Exalogic ,etc ) , Public/Private cloud “IaaS”( Infrastructure as a Service ) and datacenter virtualization, consolidation for clients in various industries (telecom, public sector, finance ,etc ) across MEA (Middle East and Africa ) region and backup global teams for other regions .  Providing technical consultancy of Oracle infrastructure platforms, solutions architecture design and architecture review, performance assessments, datacenter consolidations design, performance tuning, healthchecks, systems upgrade, patching plans, and project implementation planning.  Proactively working with presales , sales teams and Oracle customers to ensure their successful deployment of the Oracle infrastructure systems {Cloud , engineered systems , network , infrastructure , storage ,etc}  Acting as technical leader for ACS systems MEA team.  Integrating DevOPS techniques with Oracle Infrastructure solutions [ex : Ansible , Docker] .  Delivering post-sales support and customized solutions to the Oracle customer base.  Compiling/Reviewing installation, configuration, and guidance documentations needed for internal teams /Oracle customers.

» Resident ACS (Advanced Customer Services) Engineer Seconded to Etisalat-Egypt as Resident ACS Systems Engineer. (November 2013 – June 2015) Responsible for  Providing the first line of on-site field systems support that includes All Oracle infrastructure products to customer through on-site or remotely. o Datacenter Manageability “Oracle Enterprise OPS Center” o Hardware “Server x86/Sparc-Storage-Tape library, etc” o Operating Systems. o High availability Solutions. o Networking. o Virtualization.  Full Administrating of Etisalat OPS Center Environment “Oracle VM Cloud Farm ” :  Providing a high level of customer satisfaction through the effective delivery of technical support and service.  Following up support cases for Etisalat’s assets with Oracle and guide Etisalat team for the whole support cycle and the escalation process.  Acting as Standby Engineer for Oracle Egypt Field Engineering team upon support requested to support Oracle customers based in Egypt.

Telepin Software “Mobile Payment Solutions” (October2012- November 2013) »Senior Systems Engineer Infrastructure and Network Team – Cairo Office www.telepin.com Responsibilities  Deployment : o Onsite Implementation and Integration of Telepin platforms at customers. o Configuration and installation of Telepin infrastructure systems and network solutions. o Developing shell scripts to automate and fulfill the customers’ requirements. o Telepin infrastructure services configuration & customization to meet customer environments requirements. o Projects:  Telepin Platform Expansion Etisalat-Egypt  Telepin Payment Solution CWP-Panama “at Telepin-Canada”  Support : o 2 nd line support for systems/network tickets & CRs issued by Telepin Customers worldwide. www.telepin.com Main Customers :  Singtel – Singapore  Digi – Malaysia  Etisalat – Egypt  Swiftel – Kuwait Technologies: o Network : Cisco Firewalls – Switches – Load balancers – BlueCoat proxy o Virtualization : (Oracle Solaris Zones / Oracle VM for SPARC) o OS: various unix/linux flavor (Solaris, Redhat, Oracle linux ,etc) . o Hardware : Oracle Sun Servers (X86 / Sparc) – Oracle / EMC Storage o Bash Shell Scripting  Internal Responsibilities & Activities (Telepin-Cairo Office): o Systems/network administration of the internal Infrastructure and internal lab. o Managing and configuring customers VPN connections. o Configuring and preparing the required test environments for DB & development teams. o Technologies:  OS: various unix/linux flavor (Solaris, Redhat, Oracle linux ,etc)  Shell Scripting.  Virtualization : (Solaris Zones / OVM –Oracle Virtual machine for Sparc/x86 ) o Network : Cisco ASA Firewalls – Switches

Vodafone Egypt Products & Services Delivery- VAS “Value Added Services” ( May2011- October2012 ) » Systems Engineer www.vodafone.com.eg Key Activities :  Plan and ensure datacenter site requirements and site readiness for new planned infrastructure services projects .  Supervising vendors’ implementations and configuration to meet Vodafone standards.  Delivering handover of the new systems to operations teams meeting all technical and business requirements.  Verifying and applying “High Availability” (No Single Point Of Failure) for all Implemented Systems (power,hardware,nework,OS , .. etc) .  2 nd level support for the Operations teams in the following :  Urgent issues affecting VFE services  Following up opening cases for technical issues related to systems issues  High Availability related issues  Performance related issues.  Installing all required environments for internal development, network expansion & promo teams’ projects. Areas of Expertise to fulfill the assigned roles :  Operating Systems Administration (Solaris, Redhat, Windows, HP UX, and various UNIX flavors)  Network administration and troubleshooting.  Good understanding of GSM principles.  Strong knowledge to handle & configure wide range of Servers ,Storage , Network Devices : Oracle Sun Servers (Sparc/x86)-IBM blades-HP(Servers/Blades)-Sun Storage (StorEdge 3xxx , 61xx,..)-EMC Storage (Clariion, Ax4,..)-Cisco Switches o High availability solutions  Oracle Sun Culster  Redhat Cluster.  Hp unix Cluster , Vertias Cluster Administration (fair) o Virtualization :  Oracle Solaris Zones  Oracle VM for SPARC – ldoms Courses :  Huawei UAP8100 System operation & Maintenance (November 2011) – Shenzhen-China

 ISS Telecom “VAS-Telecom applications” (July2009-May2011) » Systems Engineer www.issholding.com Key Activities :  Implementation :  O.S Administration ( Redhat Enterprise Linux ).  Database Administration ( Mysql ).  Network Administration ( Cisco devices ).  Hardware Installation (Sun Servers ).  Backup Administration. (Amanda)  Deploying & integrating ISS services with Customer’s Network.  Developing scripts to monitor performance , backup data And parse, upload data  Participated as the only core member of systems team to implement the following projects:  Location Based Discount System. Etisalat-Egypt  Mini Call Divert. Vodafone-Egypt  Traffic regulator “Remote Support”. Djezzy –Algeria  Operation :  Operating ISS Services at customers. (Enabling customer 1st line support).  Administrating ISS solutions backup of applications, file systems & databases.  Designing backup plan & restoring Scenarios.  Bash shell scripting.  Support :  2 nd line Support handles the opened tickets during support phase. Internal Responsibilities & Activities (ISS Corporate)- CairoOffice:  Installing & administrating the internal Infrastructure :  Issue tracking & project management systems (Redmine)  Content management system (Enano)  Software versioning control system (SVN)  Setup the VPN connections with customers for remotely support issues.  Developing scripts for internal development team needs 

Education  B.Sc. of Biomedical and Systems Engineering , Faculty of Engineering – Cairo University. o Graduation Year : 2007 o Project Grade : Excellent o B.Sc. Grade : Very Good o Accumulated Grade : Good  IT Postgraduate Diploma ITI (Information Technology Institute) www.iti.gov.eg o Graduation Year : (September2008-July2009) o Platform : Software Engineering o Department : Unix systems administration o Intake : 29

Certifications  CCNA (Cisco Certified Network Associate).  CCNA Security (Cisco Certified Network Associate, Security).  Oracle Cloud Infrastructure 2018 Architect Associate.  Oracle Database Cloud Service Certified Associate.  Oracle Certified Associate, Oracle Solaris 11 System Administrator Certification.  Oracle Certified Professional, Oracle Solaris 11 System Administrator Certification.  Oracle Certified Professional, Oracle Solaris Cluster 3.2 System Administrator .  Oracle Certified Professional, MySQL 5.0 Database Administrator. Oracle Courses/Certifications:  PTR Entry Level – Servers and Oracle Hardware Support Principles (TDC-1001) – South Africa  PTR Entry Level – Storage Support Readiness (TDC-1002) – South Africa  PTR M-Series Support Readiness (TDC-1003) – South Africa  PTR/INT SPARC Supercluster Install, Admin. & Troubleshooting – UK  Oracle Private Cloud Appliance Administration Ed 2 – LVC Oracle University-USA  Oracle Exadata Administration Training.  Oracle Certified Associate, Oracle Linux 5 and 6 System Administrator  ITIL® v3 Foundation .  Oracle Solaris 11 Administration Ed3- LVC Oracle University-Singapore  Enterprise Manager Ops Center 12c Administration – LVC Oracle University- Singapore  Enterprise Manager Ops Center 12c R2 Virtualizing Systems – LVC Oracle University-USA  ZFS NAS Advocate Accreditation.  Sun Fire x86 Product Family Advocate Accreditation .  Oracle Exadata Hardware Advocate Accreditation  SPARC T-Series Servers Advocate Accreditation